English 
V
Rating: 5 out of 5
Good products & fast delivery
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
All reviews
A
Rating: 5 out of 5
fast and efficient
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A
Rating: 2 out of 5
the delivery was very long. products low quality.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
There is no reason for you to be dissatisfied with our products:
1/ We are here to listen to you and help you with the use and installation of your equipment, and this via a non-premium number. You used it before the sale, why didn't you do it afterwards?
2/ We offer a 30-day return period for a refund, it's your guarantee of satisfaction. You just need to return your order to us, we will refund you, it's that simple.
Regarding the delivery time:
- you ordered on Wednesday, October 5th in the afternoon
- your order was prepared and shipped the next day, Thursday 6th
- your order arrived at the pickup point 48 working hours later (on Monday, there is no delivery on weekends)
So a delivery in 24/72h as stated on our site, we really can't do faster than that. Unless you want to incur exorbitant express delivery fees from UPS or others... As a reminder, the shipping costs for your order amount to... 0.
However, a small note: you only picked up the package on Wednesday the 12th, so it couldn't have been that urgent!
Please know that we work daily to satisfy our customers (97% of them are), but sometimes the demands of these customers are unfortunately much too high.
We remain at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
There is no reason for you to be dissatisfied with our products:
1/ We are here to listen to you and help you with the use and installation of your equipment, and this via a non-premium number. You used it before the sale, why didn't you do it afterwards?
2/ We offer a 30-day return period for a refund, it's your guarantee of satisfaction. You just need to return your order to us, we will refund you, it's that simple.
Regarding the delivery time:
- you ordered on Wednesday, October 5th in the afternoon
- your order was prepared and shipped the next day, Thursday 6th
- your order arrived at the pickup point 48 working hours later (on Monday, there is no delivery on weekends)
So a delivery in 24/72h as stated on our site, we really can't do faster than that. Unless you want to incur exorbitant express delivery fees from UPS or others... As a reminder, the shipping costs for your order amount to... 0.
However, a small note: you only picked up the package on Wednesday the 12th, so it couldn't have been that urgent!
Please know that we work daily to satisfy our customers (97% of them are), but sometimes the demands of these customers are unfortunately much too high.
We remain at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
A
Rating: 5 out of 5
quality article, meets my expectations
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A
Rating: 5 out of 5
Very good, very good responses by phone and no waiting. Very satisfied with the product.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Serious and efficient site.
Product conforms to the presentation
Fast delivery
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Product conforms to the presentation
Fast delivery
A
Rating: 5 out of 5
perfect
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A
Rating: 5 out of 5
Really great, professional, human, excellent customer follow-up, rare, well done. jpc
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A
Rating: 5 out of 5
Set of elements prepared to be ready for use: perfect!
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A
Rating: 5 out of 5
respect for deadlines, competent staff and attentive, wise advice, quick responses to questions asked, deserves its five stars
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A
Rating: 5 out of 5
Very serious site
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V
Rating: 5 out of 5
Great job!
Thank you.
Thank you.
V
Rating: 5 out of 5
very easy to order through
V
Rating: 5 out of 5
Very good service
V
Rating: 5 out of 5
very good service
V
Rating: 5 out of 5
My order for replacing a damaged item bought from Ultra Secure about 4 years ago was efficiently & quickly handled.
V
Rating: 3 out of 5
Only problem was two of the batteries they sent were flat and one of the key fobs does not work despite following the instructions
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
I am sorry you had some problems, we do test most products (where practical) before despatch, it is very unusual to have 2 flat batteries and a suspect remote control, please contact our customer service on 01604 589414, option 2 where we can resolve the problem, or email us your contact number and we can give you a call.
Regards
Mark
I am sorry you had some problems, we do test most products (where practical) before despatch, it is very unusual to have 2 flat batteries and a suspect remote control, please contact our customer service on 01604 589414, option 2 where we can resolve the problem, or email us your contact number and we can give you a call.
Regards
Mark
V
Rating: 5 out of 5
Good ebayer
V
Rating: 5 out of 5
I have had 2 previous items 1 for my garage 1 for my caravan and they have been fantastic. My son lives in a rented flat and got broken into the owner was ant forth coming about a proper house alarm so i suggested ultra Secure alarm same as i have in the caravan and garage as there in only one point of access and its upstairs. I got one for him and he is over the moon and says it is very loud and he is very pleased with it. It is certainly good enough to do the job
V
Rating: 5 out of 5
OK, really.
V
Rating: 5 out of 5
Great service. Thank you.
V
Rating: 4 out of 5
Very quick service, I received my goods the day after ordering. Efficient delivery, communicated by text allowing for suitable time and day. Dummy cameras I bought were too small in reality so ensure you check sizes on website.
V
Rating: 4 out of 5
Good
Helpful set up over the phone
Helpful set up over the phone
V
Rating: 5 out of 5
just what I wanted
V
Rating: 4 out of 5
Good service and product. Had one query about drill size to use and received satisfactory reply from technical section.
A
Rating: 5 out of 5
VERY GOOD AND GOOD ADVICE BY PHONE
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A
Rating: 5 out of 5
Very efficient from order to delivery.
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A
Rating: 5 out of 5
nothing to say, it's top delivery and materials
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A
Rating: 5 out of 5
serious order, delivery and products, I recommend
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V
Rating: 3 out of 5
Very helpful though promised me a discount but didn't answer my emails of how to claim for it when I ordered on line. Not a big deal as it would have only saved me a little but you shouldnt offer something and not provide it.
Response from Ultra Secure (ultrasecuredirect.com)
Hi Steve
I am sorry, we have checked all emails and can not find this email on record within the Inbox or Spam, could you please resend to [email protected] or give us a call on 01604 589414.
We do try to reply to every email, but obviously emails can sometimes get lost even though we do use Google Email Servers to try and get the most reliable service.
Regards
Mark
I am sorry, we have checked all emails and can not find this email on record within the Inbox or Spam, could you please resend to [email protected] or give us a call on 01604 589414.
We do try to reply to every email, but obviously emails can sometimes get lost even though we do use Google Email Servers to try and get the most reliable service.
Regards
Mark
A
Rating: 5 out of 5
Nothing to add
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V
Rating: 5 out of 5
ultrasecure were excellent pity the same cannot br said of the couriers
A
Rating: 5 out of 5
Fast and compliant delivery; very friendly and competent phone contact.
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A
Rating: 4 out of 5
Speed of order shipment
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V
Rating: 5 out of 5
Only part installed so far, but what is - works well.
A
Rating: 5 out of 5
I ordered the ultrapir 2g perfect, fast shipping, very good commercial and technical service, very good site, I recommend it to you!!!
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A
Rating: 5 out of 5
Satisfied with the purchased product, the detailed explanation of the product and the manual are clear on the site.
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A
Rating: 5 out of 5
I don't know the site completely yet
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A
Rating: 5 out of 5
very good!
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