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V
Rating: 5 out of 5
Very good. I have used before, still excellent. Thank you.
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
All reviews
V
Rating: 4 out of 5
1. The Good Bits -
a, Very good all-round quality
b, Delivery excellent
c. I went for the 20m PIR cameras in general the are very good and do what it says on the tin
d. The helpline is very good I used the e mail one.
2. The not so good bits -
b. The instructions are not always clear in particular to a guy like me who in not technical minded, but also in some cases are in pigeon English I guess Chinese. as a consequence it took me longer to set up, had to try lots of options before I got to the system I have today.
3. The PIR sensor sees more than the camera shows as a consequence I have lots of recordings on the camera that I have on the fence line with the next door neighbour which bear no resemblance of what I'm seeing, and also have lots of unnecessary recordings ( I think the PIR sensors foliage) may be wrong.
4. Because of this I have decided not to install the remote monitoring as I would never be off the phone.
3. Overall
Still very satisfied with the system but have decided to stick with the two cameras for now until I get more familiar with the system and the technical jargon in the manual in trying to decipher some of the terminology.
I would recommend this system to anyone who is technically minded or who is very patient, I would also recommend to the supplier/manufacturer to provide a more user friendly manual.
I will be touching base with your helpline in the near future to try and iron out some of the issues I have.
Best Regards
Jim
a, Very good all-round quality
b, Delivery excellent
c. I went for the 20m PIR cameras in general the are very good and do what it says on the tin
d. The helpline is very good I used the e mail one.
2. The not so good bits -
b. The instructions are not always clear in particular to a guy like me who in not technical minded, but also in some cases are in pigeon English I guess Chinese. as a consequence it took me longer to set up, had to try lots of options before I got to the system I have today.
3. The PIR sensor sees more than the camera shows as a consequence I have lots of recordings on the camera that I have on the fence line with the next door neighbour which bear no resemblance of what I'm seeing, and also have lots of unnecessary recordings ( I think the PIR sensors foliage) may be wrong.
4. Because of this I have decided not to install the remote monitoring as I would never be off the phone.
3. Overall
Still very satisfied with the system but have decided to stick with the two cameras for now until I get more familiar with the system and the technical jargon in the manual in trying to decipher some of the terminology.
I would recommend this system to anyone who is technically minded or who is very patient, I would also recommend to the supplier/manufacturer to provide a more user friendly manual.
I will be touching base with your helpline in the near future to try and iron out some of the issues I have.
Best Regards
Jim
V
Rating: 5 out of 5
Very clear and informative site. Delivered free by courier within 24 hours. What's not to like!
V
Rating: 5 out of 5
Very clear, very quick, very good!
V
Rating: 5 out of 5
Batteries supplied didn't last a week
V
Rating: 5 out of 5
Great, arrived on time.
V
Rating: 5 out of 5
Fantastic
V
Rating: 5 out of 5
Very good would use again no problems
V
Rating: 5 out of 5
Excellent
V
Rating: 5 out of 5
A quick and reliable service, I shall certainly use them again
V
Rating: 5 out of 5
very good product came next day john
V
Rating: 4 out of 5
Very good
V
Rating: 5 out of 5
Excellent alarm, perfect for our caravan, really loud alarm, excellent quality, very easy to set up. Packed well and arrived fast, very happy.
V
Rating: 5 out of 5
Fast service,easy to fit
V
Rating: 5 out of 5
Speedy service. Excellent.
V
Rating: 5 out of 5
Prompt, very efficient delivery.
V
Rating: 4 out of 5
Product was delivered without issue. The instruction manual was fairly poor, but overall I am happy with the item.
V
Rating: 5 out of 5
Quick delivery. -- Helpful contact online.
V
Rating: 5 out of 5
Very helpful sales team and great product thanks!
V
Rating: 5 out of 5
Excellent piece of kit. Very effective and simple to setup and use. Highly recommended.
V
Rating: 5 out of 5
Ordered after 1pm and still got next day. Good online chat service. Best price on Internet. Would recommend and use again, great experience. Thanks
V
Rating: 5 out of 5
Excellent, very informative.
V
Rating: 5 out of 5
Competitive prices and fantastic customer service. I ordered an Ultra PIR alarm with standard delivery and it arrived the next day. There was a problem with it and after a call with tech support we established the unit was faulty. Another arrived in less than 24 hours. Will definitely use this site and company again.
V
Rating: 5 out of 5
Received one item damaged and a new one was despatched the following day. very good service
V
Rating: 4 out of 5
good
V
Rating: 5 out of 5
Item arrived rapidly and well packaged.
V
Rating: 5 out of 5
Great service and very speedy delivery. Set up the alarm fairly easy and all works fine !!!
A
Rating: 5 out of 5
very good follow-up of my order by email, too bad the receipt at the relay point is not signaled by SMS on the mobile
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A
Rating: 5 out of 5
Speed of delivery and good quality/price ratio
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A
Rating: 5 out of 5
I received the item I ordered on time. I am completely satisfied.
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A
Rating: 3 out of 5
The manual must be in French: it's the law!
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A
Rating: 5 out of 5
Perfect fast delivery
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A
Rating: 5 out of 5
Pleasant phone contact, attentive to the customer, and quality information. Very satisfied
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A
Rating: 5 out of 5
Order delivered quickly. Items compliant. Interesting price. Good site. Only remark: The invoice in lowercase letters and the display of text on the site is very pale and lacks contrast.
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A
Rating: 5 out of 5
Very efficient and aware of the specifics of the overseas territories!
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A
Rating: 4 out of 5
Installation without problems, internal sound alarm level very good but a bit weak externally.
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A
Rating: 5 out of 5
Very fast, ordered Wednesday at 3:30 PM, received order Friday at 12:30 PM by delivery person
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A
Rating: 5 out of 5
Ideal transaction. Fast shipping. Excellent communication. Small issue at startup due to a lack of understanding on our part. Small issue quickly resolved by the availability and professionalism of a technician called for help. Thanks again.
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A
Rating: 5 out of 5
Nothing to report, keep it up.
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V
Rating: 5 out of 5
Great service, good products & prompt delivery, well packaged items.