9.6/10
★★★★★
based on 10256 reviews published

Latest customer reviews

5 /5
★★★★★

I greatly appreciated your advice, following the switch to fiber, I was looking to replace my analog telephone transmitter from my alarm system, finding only complex and expensive solutions from your competitors, I finally came across one of your collaborators who was able to offer me an economical and effective solution, it is the GSM transmitter KP-9 of which I am totally satisfied. Thank you again for your skills and kind collaboration.

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Acheteur Vérifié
purchased on 07/07/2022
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4 /5
★★★★☆

4 stars and not five, just for the delay of 48 hours and not 24 hours as indicated and also for the site where it was impossible to create two delivery and billing addresses, otherwise material received and installed nothing to say.

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Acheteur Vérifié
purchased on 07/07/2022
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Answer from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the negative feeling. For your information, you ordered via "2Shop" which is indeed a delivery announced in 48-72 hours (do not confuse with Chrono relay which is in 24 hours but this is a paid service for an order under 300 €). Regarding the delivery/billing addresses, this is quite possible in the cart. This is indeed the case with your order since your delivery address is a relay point, unlike your billing address. If you need to change this billing address, do not hesitate to contact our services. Remaining at your disposal for any further information. Best regards, Christopher / securitemarche.fr
5 /5
★★★★★

Speed of dispatch, good quality material, availability to answer questions.

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Acheteur Vérifié
purchased on 06/07/2022
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3 /5
★★★☆☆

In terms of the order and delivery, it's very good, but the wireless doorbell system turned out to be defective and its operation intermittent. On my side, I had diagnosed that the magnetic contact was the cause but the technician from Ultra Secure requested the complete return of the system for testing and after a few days sent me back the whole thing claiming that he had not noticed anything abnormal. Of course, I reassembled the whole thing and after only 1 day the failure reappeared. The technician again asked me to return the contact alone and sent me a new one, since then the doorbell works without any problems. The complete kit cost about 100 €, I find that from my first request ULTRA SECURE should have sent me a new kit which would have saved me several disassemblies and numerous steps.

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Acheteur Vérifié
purchased on 11/07/2022
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Answer from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for these back and forth, which unfortunately is part of our job, we strive to do tests for control, but sometimes we cannot reproduce the problem encountered. You will understand in these cases that we cannot replace with new. Our good faith is proven by the fact that we finance these returns, you can imagine that we do not do this for pleasure. What is important is that the defective element has been replaced and that your system is now functional, I am delighted! Do not hesitate to contact us again if necessary. Best regards, Christopher / securitemarche.fr
4 /5
★★★★☆

Good quality/price ratio material, a problem with one element quickly resolved by effective and responsive technical support.

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Acheteur Vérifié
purchased on 28/08/2022
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5 /5
★★★★★

This alarm is very effective and easy to set up for me, it's in a camper van

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Acheteur Vérifié
purchased on 06/08/2022
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5 /5
★★★★★

Ordered and delivered quickly. Product conforms

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Acheteur Vérifié
purchased on 03/09/2022
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5 /5
★★★★★

Okokok

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Acheteur Vérifié
purchased on 19/12/2022
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5 /5
★★★★★

Speed in everything

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Acheteur Vérifié
purchased on 28/08/2022
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4 /5
★★★★☆

OK but points to improve for it to be perfect. Reliability of the equipment to be seen over time (some doubts). Power of the indoor and outdoor sirens too weak. Outdoor siren pressed against the support (wall) and therefore the sound is muffled. Fragile mounting brackets

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Acheteur Vérifié
purchased on 04/10/2022
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Answer from Ultra Secure (ultrasecuredirect.com)
Dear customer, Thank you for your feedback and constructive comments, which we will pass on to the manufacturer. Remaining at your service if necessary. Best regards, Christopher / securitemarche.fr
5 /5
★★★★★

Impeccable service, good product, I recommend

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Acheteur Vérifié
purchased on 29/09/2022
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5 /5
★★★★★

Everything is as expected and announced. The product is completely satisfactory.

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Acheteur Vérifié
purchased on 08/09/2022
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5 /5
★★★★★

Fast shipping and in accordance with the order

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Acheteur Vérifié
purchased on 03/11/2022
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5 /5
★★★★★

Good product that meets expectations with documentation in French.

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Acheteur Vérifié
purchased on 15/09/2022
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5 /5
★★★★★

Delivery ok and product compliant.

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Acheteur Vérifié
purchased on 14/10/2022
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5 /5
★★★★★

Nothing to say, installation very easy to carry out. Small autonomous and effective alarm!!!

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Acheteur Vérifié
purchased on 09/09/2022
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5 /5
★★★★★

Material conforms to the description, installed easily for a month, everything is fine

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Acheteur Vérifié
purchased on 07/12/2022
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5 /5
★★★★★

Order received quickly Very good products

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Acheteur Vérifié
purchased on 24/11/2022
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4 /5
★★★★☆

I am very satisfied with Securite Marche and its products The advisors are responsive and attentive

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Acheteur Vérifié
purchased on 28/10/2022
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5 /5
★★★★★

Efficient and fast customer service!

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Acheteur Vérifié
purchased on 20/10/2022
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5 /5
★★★★★

I am satisfied with the products. I was impressed that they reach up to 600 meters.

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Acheteur Vérifié
purchased on 29/12/2022
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5 /5
★★★★★

Nothing to report, fast

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Acheteur Vérifié
purchased on 05/01/2023
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5 /5
★★★★★

Very fast and tracking of products, my initial order being older.

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Acheteur Vérifié
purchased on 15/08/2022
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5 /5
★★★★★

No problem, delivery as expected, I recommend this site, very professional and attentive, best regards

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Acheteur Vérifié
purchased on 05/10/2022
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5 /5
★★★★★

Fast delivery, impeccable material and very efficient online service

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Acheteur Vérifié
purchased on 16/11/2022
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5 /5
★★★★★

Ease of ordering, top customer service to optimize the order and take only what is necessary at the best price thanks to the packs

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Acheteur Vérifié
purchased on 03/01/2023
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5 /5
★★★★★

Very good except that I don't see the spare parts for example ordering only a detector or receiver alone

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Acheteur Vérifié
purchased on 27/12/2022
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Answer from Ultra Secure (ultrasecuredirect.com)
Hello, Thank you for your feedback. I will ask an advisor to call you back to guide you in purchasing additional accessories. Best regards, Christopher / securitemarche.fr
5 /5
★★★★★

Nothing to say: very fast shipping, product conforms to the description and very good advice from the staff

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Acheteur Vérifié
purchased on 06/01/2023
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5 /5
★★★★★

Delivery on time for a product that I have appreciated for a few years.

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Acheteur Vérifié
purchased on 16/12/2022
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5 /5
★★★★★

Serious site. The advisor is perfect. Received my products on time. I highly recommend

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Acheteur Vérifié
purchased on 07/01/2023
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5 /5
★★★★★

Very good contact with the salesperson who advised me very well to adapt my equipment order. The cameras are in place and it works great.

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Acheteur Vérifié
purchased on 01/12/2022
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5 /5
★★★★★

Nothing to report

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Acheteur Vérifié
purchased on 29/06/2022
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5 /5
★★★★★

Highly recommended Following a very effective and customer-friendly after-sales issue. Go for it, they are serious.

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Acheteur Vérifié
purchased on 07/12/2022
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5 /5
★★★★★

Good ringtone and within reach on its keychain

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Acheteur Vérifié
purchased on 11/12/2022
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5 /5
★★★★★

Fast and reliable, I recommend!

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Acheteur Vérifié
purchased on 28/12/2022
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5 /5
★★★★★

Order received quickly. Excellent service. Good product.

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Acheteur Vérifié
purchased on 29/12/2022
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2 /5
★★☆☆☆

I received the product well, it was compliant and quick, but the order was for my parents and I received it at my home. By paying via PayPal, my PayPal address replaced the one I had indicated. I realized this immediately. I informed customer service on the site (urgent case) and received no response. I was therefore forced to pay shipping fees (in addition to those already paid on the site and quite expensive) to forward the package. I then contacted customer service again and still received no response.

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Acheteur Vérifié
purchased on 01/12/2022
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Answer from Ultra Secure (ultrasecuredirect.com)
Hello, We sincerely apologize for the inconvenience caused. Our purchasing system never retrieves PayPal details; only those you enter on our site are used, so I am confused about what may have happened. All customer correspondence (email, phone, mail, contact form) is saved in our customer files, but unfortunately, I see no trace of your requests, which explains why you did not receive a response. Did you click on 'Send message'? A confirmation appears in green when your message is sent. In any case, I will ask my customer service to contact you to better understand your complaint, and I remain personally at your disposal if necessary. Best regards, Christopher / securitemarche.fr
5 /5
★★★★★

Products very well packaged. They are of good quality and easy to install. I am delighted with my order

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Acheteur Vérifié
purchased on 09/01/2023
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3 /5
★★★☆☆

The product did not exactly meet my expectations

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Acheteur Vérifié
purchased on 16/11/2022
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Answer from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that. Please note that all our customers have 30 days to return an order and be refunded. Nevertheless, we are always at your disposal to try to find better solutions to your issues, and I will ask an advisor to call you to discuss. Best regards, Christopher / securitemarche.fr
5 /5
★★★★★

Excellent They are attentive to our needs and always available by phone Congratulations

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Acheteur Vérifié
purchased on 30/11/2022
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