9.6/10
★★★★★
based on 10256 reviews published

Latest customer reviews

5 /5
★★★★★

Valuable advice and fast shipping

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Acheteur Vérifié
purchased on 19/07/2022
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4 /5
★★★★☆

I am satisfied with my delivery. Very serious site

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Acheteur Vérifié
purchased on 02/10/2022
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5 /5
★★★★★

I recommend this online store, the products are interesting, the prices attractive, the quality service and they deliver to the DOM-TOM.

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Acheteur Vérifié
purchased on 15/07/2022
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4 /5
★★★★☆

As for the delivery times, it's very good. The material is of good quality but the use is not as good as I thought.

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Acheteur Vérifié
purchased on 25/08/2022
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5 /5
★★★★★

Perfect overall

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Acheteur Vérifié
purchased on 22/07/2022
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5 /5
★★★★★

Impeccable service, great clarity of the site allowing a relevant choice of products, timely delivery, products perfectly in line with expectations.

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Acheteur Vérifié
purchased on 19/07/2022
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5 /5
★★★★★

Very good product and very effective and plus fast delivery very satisfied??

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Acheteur Vérifié
purchased on 12/08/2022
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5 /5
★★★★★

Interlocutors/technicians, sellers of very good quality, plus with a lot of friendliness and attentive. Very good!

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Acheteur Vérifié
purchased on 09/06/2022
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5 /5
★★★★★

Online purchase and delivery went smoothly. Reliable and effective material.

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Acheteur Vérifié
purchased on 27/07/2022
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5 /5
★★★★★

Ok very good

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Acheteur Vérifié
purchased on 22/09/2022
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5 /5
★★★★★

Telephone interlocutors are top for customer service

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Acheteur Vérifié
purchased on 14/09/2022
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5 /5
★★★★★

Very good, good advice and compliant delivery. Quick installation.

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Acheteur Vérifié
purchased on 16/05/2022
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4 /5
★★★★☆

Reactivity and availability for information are the two main points.

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Acheteur Vérifié
purchased on 18/05/2022
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5 /5
★★★★★

My order was processed very fast and I was soon able to use the replacement remote.

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Verified Buyer
purchased on 03/01/2023
5 /5
★★★★★

One of the best on-line companies that i have dealt with. I wasn't spending a lot of money but they provided technical support and guidance on products (several times) and have even offered to wire up and prepare some components before sending them out. Really pleasant to deal with. Although I haven't fitted the system yet it appear to be exactly as described and good value - thanks

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Verified Buyer
purchased on 30/12/2022
5 /5
★★★★★

It was easy to order and free delivery you can not go wrong keep the good work thanks a lot

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Verified Buyer
purchased on 02/01/2023
5 /5
★★★★★

Very good. Good easy to follow website, also clear regarding differences between various devices. My order was received quickly, well wrapped and clearly labelled. Will use again.

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Verified Buyer
purchased on 02/01/2023
4 /5
★★★★☆

Very prompt delivery and good advice

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Verified Buyer
purchased on 26/12/2022
5 /5
★★★★★

Helpful over the phone, went the extra mile to process my order quickly and get the product I needed. The Ultra-PIR unit works brilliantly and is great value for what it is. Huge range of other security kit available too. Highly recommended product and service received. Thanks. Vale Property Services

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Verified Buyer
purchased on 27/12/2022
5 /5
★★★★★

Great company to deal with, very helpful. I missed a bit off my order but they sorted it immediately for me following a quick call to them. Wide range of products, fast delivery too. Excellent first purchase experience. Recommended.

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Verified Buyer
purchased on 16/12/2022
5 /5
★★★★★

The ordering process online was easy and straightforward. The item arrived promptly and was exactly as ordered. I can't fault Ultrasecure based on this order.

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Verified Buyer
purchased on 15/12/2022
5 /5
★★★★★

Excellent job. Emailed one morning with enquiry received my order the following morning.

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Verified Buyer
purchased on 14/12/2022
4 /5
★★★★☆

Well informed

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Verified Buyer
purchased on 12/12/2022
5 /5
★★★★★

Order acknowledged immediately as delivery very fast.

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Verified Buyer
purchased on 08/12/2022
5 /5
★★★★★

Excellent service and great product

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Verified Buyer
purchased on 06/12/2022
5 /5
★★★★★

Gateway beam breaker and cctv camera great pieces of kit. Think I'll add more as so impressed.

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Verified Buyer
purchased on 05/12/2022
1 /5
★☆☆☆☆

Goods not even arrived

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Verified Buyer
purchased on 06/12/2022
Answer from Ultra Secure (ultrasecuredirect.com)
Dear Customer Thank you for the review, we are aware of this problem which has been caused by the Courier Networks being under extreme pressures in the last week or so, caused by bad weather, postal strikes etc etc, we do really apologize for the inconvenience. My colleague Stuart has been chasing DPD hard to try to resolve this issue (his last email to you sent today shown below) ------------ Good morning Nigel. many thanks for your email and apologies for the delay in getting your items to you. Unfortunately there is a lot of parcels going through the network at the moment, with postal strikes and Black Friday adding to the pressure and now delays caused due to inclement weather this has put some already struggling depots further behind. The latest information on your parcel does suggest that it is expected to go out for delivery today, but weather conditions may be a factor. I have added this to my 'watchlist' and should hopefully receive updates for your parcel. Hopefully we can get it to you soon. Kind regards and apologies again for the delay Stuart ------------------ We have been using DPD for well over 10 years now, and in the main they do a tremendous job in delivery most of our parcels the next working day, but unfortunately at this moment in time the poor weather, strikes and the Christmas pressures have created abnormal problems, which we are being told they are working as hard as possible to rectify. Strikes by Royal Mail running up to Christmas have also resulted in many customers using Couriers rather than their normally Royal Mail services in the last week or so, which has caused even more mayhem. Once again we are sorry for the inconvenience you are experiencing, everything is being done by all to rectify the situations. Regards Mark
5 /5
★★★★★

Process from ordering to delivery was seamless and fault free.

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Verified Buyer
purchased on 05/12/2022
4 /5
★★★★☆

I have not yet installed the kit but it was delivered quickly. I was impressed that they took the time to attach the power supply and configure the kit as a system - good customer service

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Verified Buyer
purchased on 03/12/2022
5 /5
★★★★★

The company responded rapidly in sending out a new remote for my shed alarm and it now works as it should. Slightly disappointed that it's the third remote I've needed

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Verified Buyer
purchased on 28/11/2022
5 /5
★★★★★

Perfect, great service, easy and quick to contact

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Verified Buyer
purchased on 26/11/2022
5 /5
★★★★★

All the information provided was clear and accurate

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Verified Buyer
purchased on 27/11/2022
5 /5
★★★★★

Good product with excellent technical support.

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Verified Buyer
purchased on 14/11/2022
5 /5
★★★★★

Great service and Great product

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Verified Buyer
purchased on 22/11/2022
5 /5
★★★★★

Good delivery time great product

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Verified Buyer
purchased on 19/11/2022
5 /5
★★★★★

The site was esy to navigate. Delivery prompt.

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Verified Buyer
purchased on 19/11/2022
5 /5
★★★★★

Excellent service and constant communication up to point of delivery

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Verified Buyer
purchased on 18/11/2022
5 /5
★★★★★

Very easy to deal with, if you have any questions about what you need the staff are always ready to help, even by the old fashioned way, by phone, speaking to a real person here in the UK. Fantastic!

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Verified Buyer
purchased on 17/11/2022
5 /5
★★★★★

Strongly recommend as very easy to install and pre-programmed by the seller, so I just had to plug it in and all the remotes/sensors worked

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Verified Buyer
purchased on 16/11/2022
4 /5
★★★★☆

Service was efficient

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Verified Buyer
purchased on 14/11/2022