★★★★★
based on 10256 reviews published
Latest customer reviews
Fast delivery and easy to install product, very effective
The remote control works randomly. The battery has good voltage but it moves in its housing. Replacing the battery solved the problem
Excellent welcome, very professional and attentive to customers; I highly recommend this establishment. See you soon, best wishes, have a nice day
Very serious and does not hesitate to give good advice.
Fast shipment, excellent customer service and very helpful, I wouldn't buy from anyone else, highly recommend, Superb! A1***********
Thank you for the kind review, much appreciated
Regards
Mark
Dealt with these before, no issues and recommended garage security products
Bril
Professional and efficient teams, good relational quality.
Excellent from A to Z
Very good material, happy with this purchase
Very well advised, pleasant staff on the phone
Simplicity and speed Very good material
Perfect
Good seller, product as described
Serious seller, communicative, responds to questions and very good material, trial possible, effective. Highly recommend!
Fast delivery, even to the flat country. Thank you for the advice and service.
Everything was processed quickly: order, delivery I highly recommend
Main equipment (siren, remote controls) good. Presence detectors do not meet my expectations (random presence detection, once in 10 times close or far 1m or 10m). Not satisfied!
Sorry for this inconvenience, this is obviously not normal.
Did you install the detector correctly as indicated in the manual?
Aim 2 - 2.50 meters from the ground, or possibly tilt the head of the detector very slightly backward, to look higher.
Moreover, sensitivity adjustments are possible on this model, and this will affect the detection distance.
Finally, all this may be related to the reset delay, which is originally 5 seconds, but can be configured to 3 minutes. Perhaps you modified it without paying attention?
This results in a triggering, then a reset time without any new triggering possible.
You pass in front of it continuously, without it triggering, then after the time has passed, it triggers again. You feel like it’s because you got closer, but in reality, it’s simply that it was in reset during that time.
Of course, if nothing resolves the incorrect functioning, then the product will be exchanged under warranty.
Remaining at your service.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Professional advisor who listens and does not try to sell you at all costs. Responds exactly to the client's needs Perfect
Good advice, good contacts, good materials, really no worries
Very good system, I recommend it 100%. Team attentive and listening. Thank you
Exceptional quality-price-efficiency ratio
Excellent
Fast order and delivery, top??
Quick efficient shave
Apart from having to change the provided batteries, the product works very well! Recommended
Order as described and shipped quickly Very professional sales and customer service Highly recommended
After long searches for an update, it's good Thank you
Perfect
Good
Good material that was delivered correctly, the technician is great because I called him, left a voicemail, and he called me back the next day. I believe, but this is just my opinion, that the explanatory video is not good, hence my phone call. So I recommend this seller.
The alarm module is advertised at over 100 db. This is not the case. It cannot be heard when inside the house. The external sensors have too narrow an angle Too bad, because overall, everything works well and is easy to set up since the supplier had done the pre-installation.
Sorry for your feelings.
I would like to respond to the points raised:
"The alarm module is advertised at over 100 db. This is not the case."
The sound volume of this siren is indicated at 90db in your product sheet, and I confirm that this value is indeed measured at the factory. However, the perception of sound can vary; yes, everyone is more or less sensitive to it. 90db outside, which cannot be heard inside, will depend on many parameters (nature of the walls, windows, direction of the siren, position of the siren, number of obstacles to cross, your position in the house, your hearing quality, ...). Outside, it will be heard, and that is indeed the goal, to deter. Accessories exist to receive a chime or a siren simultaneously inside the house; this seems to me to be the right solution.
"The external sensors have too narrow an angle"
Indeed, the sensors you purchased are specifically made for this purpose, to have a passage beam, not a wide angle.
I invite you to contact our services to explore the possibility of evolving your installation; we are here to listen to you, our ultimate goal being that the operation of the purchased material meets your expectations — it is important not to remain in this situation; it is a shame to be equipped but not satisfied!
Otherwise, you have 30 days to return an order you are not satisfied with for a refund.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
The site is well made, and there is a lot of equipment. The delivery was quick, especially arriving in good condition. And the product matches my order.
Very good, great service. I would recommend.
All elements of my purchase were very good and the product is now installed and works very well.
On the face of it, it would seem the instructions are easy to follow, but in practice it took me 2 hours of trial and error. In the end i had to cancel all sensors from all areas and start again.
Product arrived quickly. Responded to my query phone call quickly
Excellent customer service. Delivered within 2 days of ordering
They were first class in getting the order to me as quickly as possible.
Couldn't be more happy with Ultra Secure Direct. The products are great and when I ordered a system that wasn't quite right it was really easy to switch out the wrong bits and rectify. There are loads of different product combinations for whatever you need and you can add extra bits on as you need them. Even better, when you order items together they pre-pair them for you so all you have to do is put them where you want them, straight out of the box. Items come in unprinted white packaging....would rather save on the purchase than have a colourful box.