9.6/10
★★★★★
based on 10558 reviews published

Latest customer reviews

5 /5
★★★★★

Very good product.

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Acheteur Vérifié
purchased on 07/07/2020
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4 /5
★★★★☆

Good.

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Acheteur Vérifié
purchased on 05/07/2020
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5 /5
★★★★★

Everything was super professional, the welcome on the net and on the site Gil Aubert.

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Acheteur Vérifié
purchased on 02/07/2020
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3 /5
★★★☆☆

Batteries that I had to replace 8 days later. Captures in a very small area.

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Acheteur Vérifié
purchased on 15/06/2020
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Answer from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this inconvenience, which is obviously not normal. The supplied batteries are new (used only for commissioning and pairing your kit). A functioning of only eight days would represent a considerable number of continuous triggers, but did you do a lot of tests? It seems to me to be an unreachable level, even testing 24/7. It is possible that one of the supplied batteries was defective, it is rare but it can happen. Or, more likely, a defective siren? Keep us informed if this happens again and we will probably proceed with a warranty replacement. Regarding the range, you are probably talking about the remote control which unfortunately has a rather short range in this range, this information is indicated in the product sheet. Best regards, Christopher Ultra Secure France (securitemarche.fr)
5 /5
★★★★★

For an accessory order, I was treated like the main customer of securitemarche and well informed too, great!

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Acheteur Vérifié
purchased on 01/07/2020
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5 /5
★★★★★

Quality advice, speed of order, product in line with our expectations

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Acheteur Vérifié
purchased on 01/07/2020
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5 /5
★★★★★

Competent and attentive staff

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Acheteur Vérifié
purchased on 10/07/2020
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5 /5
★★★★★

Fast delivery, no issues, settings not so simple due to slight translation.

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Acheteur Vérifié
purchased on 03/07/2020
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5 /5
★★★★★

Excellent company, helpful and quick.

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Verified Buyer
purchased on 14/09/2020
5 /5
★★★★★

Excellent material and easy to use. Well done!

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Acheteur Vérifié
purchased on 30/06/2020
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5 /5
★★★★★

No problems, fast delivery

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Acheteur Vérifié
purchased on 10/07/2020
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5 /5
★★★★★

Satisfied, very good communication with the technical service, serious overall!

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Acheteur Vérifié
purchased on 06/07/2020
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5 /5
★★★★★

I was able to easily see the products that suited me on the site. Despite some doubts, I had to call the indicated number twice. Each time I was able to quickly reach a real person on the line and not one of those stupid robots. I got the information I needed after the representative took the time to listen to my question and understand my problem. The material was delivered quickly. Easy to implement, it performs its role perfectly. It has already warned me of a power outage and the movement of a gecko in the room. For the gecko, I could have done without it, but it shows that the material is sensitive and effective for a good quality-price ratio.

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Acheteur Vérifié
purchased on 01/07/2020
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4 /5
★★★★☆

Good

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Acheteur Vérifié
purchased on 02/07/2020
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5 /5
★★★★★

Very good site and good products

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Acheteur Vérifié
purchased on 12/07/2020
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5 /5
★★★★★

Excellent products. The customer service by phone is very easily reachable and answered my questions very well for the installation of the alarm.

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Acheteur Vérifié
purchased on 08/07/2020
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5 /5
★★★★★

Very responsive and professional. Very good quality material. Easy to use.

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Acheteur Vérifié
purchased on 11/07/2020
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5 /5
★★★★★

Ok good

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Acheteur Vérifié
purchased on 01/07/2020
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4 /5
★★★★☆

The phone communication does not work

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Acheteur Vérifié
purchased on 03/06/2020
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Answer from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this problem, which is obviously not normal. Rest assured, the devices are tested before shipment and therefore there is no reason why it should not call you. From experience, here are the reasons why calls/SMS are generally not sent on this product: 1- SIM card PIN code not removed: this is mandatory 2- SIM card not activated: we invite you to test it in a phone and validate that it can call and send an SMS 3- Number(s) not configured in the device: please refer to the manual for this 4- Unexpected delay: during a trigger, the device must connect to the network to make calls and SMS, this can take more or less time depending on the installation location (count between 30 seconds and 3 minutes), during which it is of course necessary not to disarm the device with the remote control. Above all, do not hesitate to contact us by phone so that we can assist you, it is a shame to have this product and for it not to call you. Best regards, Christopher Ultra Secure France (securitemarche.fr)
5 /5
★★★★★

Product in line with our expectations. Simplicity of commissioning all after a problem-free delivery. After several months of use, everything is going very well.

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Acheteur Vérifié
purchased on 03/06/2020
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5 /5
★★★★★

Still have the alarm system to fit but all arrived quickly and as ordered. Fingers crossed!

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Verified Buyer
purchased on 14/09/2020
5 /5
★★★★★

The product does exactly as it says, as a VERY reasonable price. It connected to our electric gate seamlessly, although a working knowledge of electronics is useful. Note that it needs 12-24V DC to work - batteries are fine, but a PSU is better.

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Verified Buyer
purchased on 15/09/2020
5 /5
★★★★★

Very pleased with the alarm works brilliant on my caravan, and the prompt delivery was excellent.

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Verified Buyer
purchased on 01/09/2020
5 /5
★★★★★

Excellent service from the team at ultra secure direct.The parking bollards are excellent quality and I will definitely be ordering from them again in the future.

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Verified Buyer
purchased on 11/09/2020
4 /5
★★★★☆

Nice company to deal with, great products. Courier failed on delivery to site but rectified within a few days. I would definitely recommend Ultra Secure Direct & will use them again in the near future.

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Verified Buyer
purchased on 13/09/2020
5 /5
★★★★★

Great value and delivered within two days

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Verified Buyer
purchased on 14/09/2020
5 /5
★★★★★

Impeccable, nothing to say. Small downside, I find the remote control button too sensitive, it triggers too easily in my pocket.

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Acheteur Vérifié
purchased on 26/06/2020
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5 /5
★★★★★

Very professional and attentive to the customer. Fully satisfied

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Acheteur Vérifié
purchased on 16/06/2020
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5 /5
★★★★★

Hello, everything is perfectly in line with my order

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Acheteur Vérifié
purchased on 29/06/2020
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5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 18/06/2020
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3 /5
★★★☆☆

The installation and setup is easy. However, the device does not call, it only sends an SMS. THE SOUND LEVEL OF THE ALARM DOES NOT MATCH 150 DECIBELS AS ANNOUNCED. (the level is below 90 decibels as the noise from my compressor covers that of the alarm)

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Acheteur Vérifié
purchased on 16/06/2020
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Answer from Ultra Secure (ultrasecuredirect.com)
Hello, If the device sends SMS, it means that the GSM connection is correctly established and it can therefore call. Two possible reasons if this is not the case: 1- you have disabled calls (option #8#, see manual page 12) 2- the SIM card plan does not have or no longer has calling capabilities (credit exhausted for example) Regarding the volume, our sheets do not indicate anywhere 150db. This device indeed emits the announced 130db, but the perception of sound can be quite different (depending on frequencies, age, ear, ...). However, a device capable of measuring will indeed show you a volume of 130db (we have approved it ourselves). A fairly easy solution to give you a feeling of a
4 /5
★★★★☆

The little contact I had with customer service went well, I would rather talk about the product, with which I would have a few suggestions to give, which I would have liked to find in its functionality. Like: more short ringtones, (only two or three notes), not having to go through all the different ringtones to find my favorite ringtone, because when you unplug the receiver from the socket, you tend to take it by the sides, and then you mess up the ringtone choice or the volume, as well as the symbol on the buttons which is tone on tone, you can't see it. Otherwise, it works quite well! Best regards

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Acheteur Vérifié
purchased on 28/06/2020
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Answer from Ultra Secure (ultrasecuredirect.com)
Hello, Your constructive suggestions are well noted, thank you very much. I take this opportunity to inform you that the very latest batch received this week has shorter ringtones. It is at the same price and is completely compatible with your existing detector. I remain at your disposal for any further information. Best regards, Christopher Ultra Secure France (securitemarche.fr)
5 /5
★★★★★

20/20 satisfaction with this site.

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Acheteur Vérifié
purchased on 19/06/2020
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5 /5
★★★★★

Very well advised

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Acheteur Vérifié
purchased on 26/06/2020
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5 /5
★★★★★

Very good advice, fast delivery and in accordance with the order, excellent reliable product and of good quality, easy to install

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Acheteur Vérifié
purchased on 16/06/2020
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5 /5
★★★★★

Wonderful customer service - so helpful and patient sorting out an unusual installation problem. These guys could teach some of the big brands a thing or two! Highly recommended.

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Verified Buyer
purchased on 10/09/2020
Answer from Ultra Secure (ultrasecuredirect.com)
Thank you for the nice review, we do really appreciate you taking the time to do it
Regards
Mark
5 /5
★★★★★

Excellent & speedy

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Verified Buyer
purchased on 10/09/2020
5 /5
★★★★★

Top material, easy installation and fast delivery. Thank you

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Acheteur Vérifié
purchased on 29/06/2020
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5 /5
★★★★★

Very good product and good advice for installation.

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Acheteur Vérifié
purchased on 29/06/2020
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5 /5
★★★★★

Good description of the material on the site, good explanations from the technical advisors, material received quickly, immediate exchange following a small operating problem resolved quickly, in short, to be recommended for anyone who wants a simple and functional system to set up.

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Acheteur Vérifié
purchased on 19/06/2020
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