9.7/10
★★★★★
based on 1960 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

Perfect. Fast and easy ordering

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Acheteur Vérifié
purchased on 19/11/2020
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3 /5
★★★☆☆

There were no samples

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Acheteur Vérifié
purchased on 18/12/2020
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Answer from UNAMITEA
Dear Mrs. Pêcheur, We're sorry for this oversight, and you can count on us to slip them into your next order. The Unami team in Brussels
3 /5
★★★☆☆

I'd like to find information more easily on the composition of the teas. You have to go to the card and scroll. And sometimes you don't know which fruits are in the tea, for example. On the list page, the photos are too big compared to the description, and I always had to go to the product sheet to get more info and put it in the basket. I would have liked to filter more finely (e.g. Japanese green teas, in 100g). Because there are too many pages to go through. You tend to get exhausted and choose only the teas on the first 2 pages. there should be a filter for "daily teas" and "exceptional teas" maybe too. because they're presented in the same way, but don't have the same impact on the wallet 😉 To find out the weight, you also have to click on the product sheet, I think. Note that I placed my order on my cell phone. I'd like to see a shopping cart icon to make it easier to understand. Discover" and "order" it's not clear enough. Otherwise, I love your teas! And I really appreciated the personalized message in my order.

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Acheteur Vérifié
purchased on 14/10/2020
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3 /5
★★★☆☆

1°) I ordered on the internet because the Lille store was closed ... and I wasn't delivered before it reopened ... please - if possible - indicate this for future years. 2°) To order, the site isn't very user-friendly. When you order several scented green teas, each time you have to go through the various tree structures again, whereas it would be simpler if when you validate the purchase of a tea you stayed where you were before validating. Thank you for reading.

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Acheteur Vérifié
purchased on 11/08/2020
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3 /5
★★★☆☆

Gift (code Maman) was not in the coli we received.

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Acheteur Vérifié
purchased on 30/05/2020
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2 /5
★★☆☆☆

Disappointed by the cui ya and mate see details below

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Acheteur Vérifié
purchased on 01/05/2020
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3 /5
★★★☆☆

Powdery tea, end of box?

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Acheteur Vérifié
purchased on 09/04/2020
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3 /5
★★★☆☆

A little problem with the name search,

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Acheteur Vérifié
purchased on 25/03/2020
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3 /5
★★★☆☆

Delivery delayed due to route error

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Acheteur Vérifié
purchased on 23/03/2020
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3 /5
★★★☆☆

I think it could be improved. Introducing customers to different tastes

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Acheteur Vérifié
purchased on 24/03/2020
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2 /5
★★☆☆☆

They made a mistake in the order. I'm asked to come to the store to make an exchange. That's fine, but I don't really have time to or my online order. Not happy with the after-sales service.

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Acheteur Vérifié
purchased on 21/12/2019
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Answer from UNAMITEA
Following the preparation error, we sent back the missing product and offered the product sent in error. Preparation errors do happen, and we try to respond satisfactorily for the customer as quickly as possible.
3 /5
★★★☆☆

I didn't ask for mate palajito soft but classic, otherwise correct order time and price.

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Acheteur Vérifié
purchased on 04/12/2019
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