9.7/10
★★★★★
based on 1629 published reviews

Latest negative customer reviews

1/5
★☆☆☆☆
I still haven't received my order 😔
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Bertrand L.(acheteur vérifié)
purchased on 20/12/2023 
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1/5
★☆☆☆☆
My payment failed and my shopping cart emptied immediately. I'm sorry that you can only pay with a credit card or a PayPal account. I have neither.
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Acheteur Vérifié(acheteur vérifié)
purchased on 15/02/2022 
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Answer from UNAMITEA
Dear Madam, You can also pay by cheque or bank transfer. All these options are available when you select payment. When payments fail online, simply call us or send us a message and we'll find a solution to satisfy you. Many of our customers pay by bank transfer. Yours sincerely .
1/5
★☆☆☆☆
We've talked it over - I'm glad you're changing servers!
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Acheteur Vérifié(acheteur vérifié)
purchased on 17/07/2021 
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Answer from UNAMITEA
Dear Madam, You encountered difficulties in placing your order. We explained the circumstances to you in complete transparency, despite your annoyance and aggressiveness. A solution was found, you were able to place the order, which was processed immediately, you were delivered on time, and we put two very nice references in sample. Your rating seems harsh to us in view of reality and the fact that, apart from placing an order following a malfunction on our website which is currently being resolved, I think you were satisfied with everything else. An opinion is, of course, a subjective experience, but we rely on the good faith of our customers to issue them. Best regards.
1/5
★☆☆☆☆
Impossible to find Georgia teas. I had to phone to get the information. I shouldn't have bothered, given the weakness of these teas.
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Acheteur Vérifié(acheteur vérifié)
purchased on 17/10/2020 
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Answer from UNAMITEA
Hello Madam, I answered you courteously on the phone and told you to simply type Georgie in the site's search bar (with the magnifying glass), which will bring up a choice of the four products we sell. No other customer has reported any difficulties in ordering them online, and the teas are a great success with our customers and their quality is praised by the trade press. These teas are very voluminous, so you need to use a lot of leaves to obtain an ad hoc infusion. We advise you to prepare them using a scale, which will enable you to better appreciate the volume to be used. For the record, about 5g to 6g of tea for 50cl. I therefore invite you to prepare them according to our advice and come back to us to let us know what you think. Yours sincerely Jean-Benoît Bourrel UNAMI
1/5
★☆☆☆☆
We received a display kettle (label "expo" stuck on the packing carton) full of dust and also an impact on the lid . I don't give it a star, I find the process dishonest and the invoicing of a damaged display item at full price.
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Acheteur Vérifié(acheteur vérifié)
purchased on 02/07/2020 
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