/10
★★★★★
based on 1653 published reviews
★★★★★
based on 1653 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
I am very satisfied (as usual) with UNAMI teas, which are exceptional! My order met my expectations (and I even had the joy of discovering 2 samples of tea and rooibos to discover). My problem is with the delivery and the carrier: I received a delivery confirmation e-mail from the DHARM PAL pickup relay (super unpleasant, by the way) on 23/01 and the parcel must be picked up before 27/01...that doesn't leave me much time flexibility...10 days minimum seems preferable to me.
Nathalie L.
purchased on 16/01/2024
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2/5
★★☆☆☆
One of two products arrived almost in powder form while this is not OK for this type of tea (Japanese green Shenza). The product is too expensive for this to be acceptable.
Dieter B.
purchased on 19/11/2023
2/5
★★☆☆☆
It says 24h delivery I think and it arrived 4 days later 🤔. Thank you
Marion S.
purchased on 10/11/2023
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3/5
★★★☆☆
When you don't know the names of the products, it's hard to find your way around.
Veronique D.
purchased on 28/06/2023
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3/5
★★★☆☆
Delivery times and product quality were perfect BUT I ordered a 30gr infusion from Butterfly, on the photo there was a box which interested me but which was not sent. After a telephone conversation, I was told that it was only sent with 60g orders, which did not match the photo of my order. For me, this is misleading advertising. I hope to receive this box, in which case I'll change my mind.
C A.
purchased on 27/06/2023
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3/5
★★★☆☆
I would like to know why my orders, which used to be delivered free of charge to my home, are now delivered to a relay point.
Florence A.
purchased on 20/05/2023
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2/5
★★☆☆☆
Usually very satisfied, on this order several elements to improve.
Vincent V.
purchased on 27/04/2023
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3/5
★★★☆☆
I'd like the ingredients of flavored teas to appear without having to click on ingredients.
Sabine H.
purchased on 28/04/2023
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3/5
★★★☆☆
Annoying delivery problem: last-minute change of drop-off location.
Christopher G.
purchased on 21/04/2023
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3/5
★★★☆☆
Shipping billing bug
François R.
purchased on 22/03/2023
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2/5
★★☆☆☆
Order shipped quickly but email announcing that order has arrived sent to another email address! I don't understand because I have placed several orders and there has never been any problem.
Aurore C.
purchased on 10/01/2023
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3/5
★★★☆☆
Always quality teas. Please note that two bags were missing from my last order.
Daniel S.
purchased on 06/01/2023
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3/5
★★★☆☆
Error in a tea ordered but not delivered. Immediate rectification without any discussion after reporting it. Very professional. Thank you
Pascal F.
purchased on 14/10/2022
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3/5
★★★☆☆
Ok for delivery but the 2 teas are insipid, lacking taste.
Lionel D.
purchased on 23/09/2022
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3/5
★★★☆☆
Very good except for the cocoa rooibos without the box, the others being presented in bulk?
Pascal F.
purchased on 26/09/2022
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3/5
★★★☆☆
Your delivery by colissimo is not great. i finally had to go to the post office to pick up the parcel.
Gérard D.
purchased on 04/09/2022
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3/5
★★★☆☆
I'm disappointed by one of the 2 teas, which has no scent and a bland taste. Himalayan Emerald Green. Is it really the new harvest?
Beatrice S.
purchased on 27/06/2022
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3/5
★★★☆☆
Fast delivery, with two samples that were very good (the sample of "Black Silk" tea from Thailand was delicious) and a nice message.
But the description of some teas should be reviewed, and I was very disappointed by the quality/price ratio of some products, especially the Darjeeling.
Estelle B.
purchased on 14/05/2022
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3/5
★★★☆☆
Navigation is not very fluid, and the description of the tea in the mouth is often too succinct.
Marie D.
purchased on 15/05/2022
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3/5
★★★☆☆
We still need to solve the problem of historical data. Also, not all organic teas are available in the Organic selection.
Brice D.
purchased on 04/04/2022
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2/5
★★☆☆☆
There's no way to find the product by name.
Didier S.
purchased on 08/04/2022
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Answer from
UNAMITEA
Hello, we've changed our website to serve you better. We're sorry if you didn't find the search bar symbolized by a magnifying glass on the top right-hand corner of the home page. This function allows you to search for a specific product name, e.g. "Long Jing", as well as a keyword, "ginger", all products containing ginger will be displayed. We hope your next search will be a success. Kind regards UNAMI Customer Service
3/5
★★★☆☆
Payment problem / basket disappeared / order restarted 3 times / 1 hour of trouble I had already given up in December.
Acheteur Vérifié
purchased on 09/02/2022
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3/5
★★★☆☆
It would be nice to have the "composition" of the scented teas offered" I had trouble finding the teas I usually order.
Acheteur Vérifié
purchased on 29/01/2022
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3/5
★★★☆☆
On their website they talk about loyalty points...but I haven't seen any!
Acheteur Vérifié
purchased on 15/01/2022
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3/5
★★★☆☆
Searching for the various teas is not always easy: the descriptions and search filters aren't very clear and quickly accessible. What's more, it's impossible to find me in the customer list (even though I'm a customer and have placed several orders). I had to recreate my account. What a mystery!
Acheteur Vérifié
purchased on 25/12/2021
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3/5
★★★☆☆
It's not always easy to find exactly what you want on the site, but you end up with a little perseverance! On the other hand, I'm sending a message to ask for details about the first flush tea I ordered and I'm waiting for your reply. Thank you. Crdt
Acheteur Vérifié
purchased on 21/11/2021
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3/5
★★★☆☆
I HAD TO CALL THE STORE TO ORDER THE DESIRED PACKAGING, HAVE IT DELIVERED TO A RELAY POINT AND UPDATE MY LOYALTY POINTS.
Acheteur Vérifié
purchased on 06/10/2021
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3/5
★★★☆☆
No indication that my order is ready for collection at the store!
Acheteur Vérifié
purchased on 13/09/2021
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3/5
★★★☆☆
It turned out to be impossible to order 600gr of tea, too bad. I had to place two orders, one for 500g and one for 100g, which complicated the delivery (I got the brushes tangled) and half the order, which I wanted to send to my daughter in Paris, was waiting for me at the Lille store.
Acheteur Vérifié
purchased on 11/09/2021
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2/5
★★☆☆☆
Order not collected in time tea sommelier not pleasant to the device when I called and blaming everything on the customer, in short as great the first time as here I would not order from you,
Acheteur Vérifié
purchased on 31/08/2021
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Answer from
UNAMITEA
Dear Sir, You have been informed by telephone of the longer delay in processing your order due to a current restocking. You agreed to wait for shipment on Thursday. The parcel was received by the postal service on Friday and delivered on Monday, as explained to you on the phone when you called. While we are fully responsible for our selection, the quality of our products and our ability to advise our customers, we cannot control postal delays, which can sometimes be longer. Our tea sommelier explained this to you in a factual manner and apologized for the longer delay. If this does not satisfy you, we apologize. You are of course free to source your tea wherever you wish.
3/5
★★★☆☆
I had ordered a ROIBOOS Cacao box (visual on screen) and in the end the person received this tea in a bag!
Acheteur Vérifié
purchased on 05/05/2021
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3/5
★★★☆☆
The package I received was damaged. It was dented on one side. You'll have to report this to the carrier.
Acheteur Vérifié
purchased on 28/04/2021
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3/5
★★★☆☆
We've already ordered several times and in principle it works very well. Sometimes the card payment didn't work, so the transfer via my bank takes a little longer and isn't so convenient. Last time I had a promotion code 'THANK YOU' for a red metal box (before 30/4) but each time I wrote the code, the system suggested I put it in the next step. In the end, the box didn't arrive with my order.
Acheteur Vérifié
purchased on 30/04/2021
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3/5
★★★☆☆
Perfect. Fast and easy ordering
Acheteur Vérifié
purchased on 19/11/2020
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3/5
★★★☆☆
There were no samples
Acheteur Vérifié
purchased on 18/12/2020
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Answer from
UNAMITEA
Dear Mrs. Pêcheur, We're sorry for this oversight, and you can count on us to slip them into your next order. The Unami team in Brussels
3/5
★★★☆☆
I'd like to find information more easily on the composition of the teas. You have to go to the card and scroll. And sometimes you don't know which fruits are in the tea, for example. On the list page, the photos are too big compared to the description, and I always had to go to the product sheet to get more info and put it in the basket. I would have liked to filter more finely (e.g. Japanese green teas, in 100g). Because there are too many pages to go through. You tend to get exhausted and choose only the teas on the first 2 pages. there should be a filter for "daily teas" and "exceptional teas" maybe too. because they're presented in the same way, but don't have the same impact on the wallet 😉 To find out the weight, you also have to click on the product sheet, I think.
Note that I placed my order on my cell phone.
I'd like to see a shopping cart icon to make it easier to understand. Discover" and "order" it's not clear enough.
Otherwise, I love your teas! And I really appreciated the personalized message in my order.
Acheteur Vérifié
purchased on 14/10/2020
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3/5
★★★☆☆
1°) I ordered on the internet because the Lille store was closed ... and I wasn't delivered before it reopened ... please - if possible - indicate this for future years. 2°) To order, the site isn't very user-friendly. When you order several scented green teas, each time you have to go through the various tree structures again, whereas it would be simpler if when you validate the purchase of a tea you stayed where you were before validating. Thank you for reading.
Acheteur Vérifié
purchased on 11/08/2020
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3/5
★★★☆☆
Gift (code Maman) was not in the coli we received.
Acheteur Vérifié
purchased on 30/05/2020
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2/5
★★☆☆☆
Disappointed by the cui ya and mate see details below
Acheteur Vérifié
purchased on 01/05/2020
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3/5
★★★☆☆
Powdery tea, end of box?
Acheteur Vérifié
purchased on 09/04/2020
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3/5
★★★☆☆
A little problem with the name search,
Acheteur Vérifié
purchased on 25/03/2020
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3/5
★★★☆☆
Delivery delayed due to route error
Acheteur Vérifié
purchased on 23/03/2020
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3/5
★★★☆☆
I think it could be improved. Introducing customers to different tastes
Acheteur Vérifié
purchased on 24/03/2020
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2/5
★★☆☆☆
They made a mistake in the order. I'm asked to come to the store to make an exchange. That's fine, but I don't really have time to or my online order. Not happy with the after-sales service.
Acheteur Vérifié
purchased on 21/12/2019
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Answer from
UNAMITEA
Following the preparation error, we sent back the missing product and offered the product sent in error. Preparation errors do happen, and we try to respond satisfactorily for the customer as quickly as possible.
3/5
★★★☆☆
I didn't ask for mate palajito soft but classic, otherwise correct order time and price.
Acheteur Vérifié
purchased on 04/12/2019
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