Unicorn Vape is praised for fast delivery and shipments that arrive in good condition, with many notes about rapid shipping, secure packaging, and items arriving as described. Customers highlight a wide and competitive range of products, strong value for money, and frequent positive experiences with pricing, promotions, and dependable stock. The service is described as responsive and attentive, with multiple mentions of reliable ordering experiences, helpful support, and repeat business over years.
No issues with deliveries except for one bottle whose cap was open... moreover, I have been a customer with you for years and have received no discount voucher or commercial gesture from you. I bought from a competitor and received 2. I am a loyal customer but this point makes me consider changing vendors. Best regards.
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Ahmad A.
Rating: 2 out of 5
following a purchase from 30/05/2024
I did not receive 2 resistance packs during my last order, I sent an email regarding the problem and I still have not received an order. I think I will no longer order from you, which is a shame.
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Sabrina G.
Rating: 2 out of 5
following a purchase from 29/05/2024
I still have not received my package.
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Pierre M.
Rating: 1 out of 5
following a purchase from 29/05/2024
It has been almost a week since I placed my order but I still have not received anything. Very disappointed.
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Sylvain G.
Rating: 1 out of 5
following a purchase from 29/05/2024
Normally my orders go well but now I am desperately waiting for my order for 5 days
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Fabrice F.
Rating: 1 out of 5
following a purchase from 15/05/2024
Low-quality products, I ordered 4 liquids that I threw in the trash
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Response from Unicorn Vape
Hello, You ordered four liquids from four different brands from different manufacturers, some of which are among the most reputable in the country. If you find them all to be 'low quality', it probably comes from an issue with your use of these liquids or your equipment: do not hesitate to contact us if you need assistance! Best regards and happy vaping, Bastien Unicorn Vape
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Romain C.
Rating: 2 out of 5
following a purchase from 05/05/2024
Change of quantities without notifying me, sure a partial refund of the order but I discover this when opening my order: no email, no call.
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Omar M.
Rating: 1 out of 5
following a purchase from 05/05/2024
I ordered my liquid just because it was marked delivery in 72h and guess what, I still have not received my liquid until now, not to mention the customer service that never responded to me
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Maximilien L.
Rating: 1 out of 5
following a purchase from 03/05/2024
Hello, I did receive the order on time. At this level, everything is perfect. That said, in terms of taste compared to the juice I ordered, it does not match the reviews at all. They are really not good, in terms of smell everything is fine but in terms of taste, it is a real disaster, I really had no luck with my first order
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Response from Unicorn Vape
Hello Maximilien, You ordered four liquids from four different brands, some of which are among the most reputable liquids in France for years. I am sorry to hear that none are to your taste, but given the variety of products ordered, it must be either your equipment or your personal preferences. Do not hesitate to contact our customer service if you need assistance on how to use these products. Best regards and happy vaping, Bastien Unicorn Vape
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Roger R.
Rating: 1 out of 5
following a purchase from 01/05/2024
never received a response to my second to last order !!!!!!!!
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Melanie D.
Rating: 1 out of 5
following a purchase from 30/04/2024
I am very disappointed, I placed an order on April 30 and my order was only shipped on May 6 to be received on May 11..
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Walter M.
Rating: 1 out of 5
following a purchase from 29/04/2024
Still have not received my order
They are treating me like a fool and I do not like that at all
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Melinda D.
Rating: 2 out of 5
following a purchase from 26/04/2024
My product was open and I lost 1/4 of the bottle.
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Houssem Eddine B.
Rating: 1 out of 5
following a purchase from 08/04/2024
007 (Strawberry)+(Pie)
Very disappointed
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Adham-Jean O.
Rating: 1 out of 5
following a purchase from 10/03/2024
I ordered 3 weeks ago! They didn't write my address correctly so the package was automatically returned by the post! Since then, 4 emails and no response and no other ways to contact them! Don't buy there, they don't take responsibility in case of a problem, they don't even bother to respond to you! I lost 30 euros (or rather they took it from me) but they lost a customer and I won't give them good publicity! Run away!!!!
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Response from Unicorn Vape
Hello, Your package was returned to us because the address is incomplete (we did not 'write it wrong', no one writes your address, it is printed automatically and is exactly what you provided at the time of the order). We have responded to all your messages in less than 24 hours, and have tried to contact you upon the return of your package. If you do not receive our messages, please check your spam folder. We are waiting for your complete address to resend the package. Best regards and happy vaping, Bastien Unicorn Vape
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Frederic B.
Rating: 1 out of 5
following a purchase from 15/03/2024
Awaiting processing of my complaint
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Samir A.
Rating: 1 out of 5
following a purchase from 05/03/2024
After-sales service = 0 Disgraceful
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Lucas A.
Rating: 1 out of 5
following a purchase from 17/02/2024
Always the same thing, products are missing and not even a commercial gesture
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Fred V.
Rating: 1 out of 5
following a purchase from 01/02/2024
Very bad, order not received and 2 emails sent that remain unanswered to this day
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David B.
Rating: 1 out of 5
following a purchase from 30/01/2024
Constant errors on orders, you order an e-liquid and they send you another one, no customer service phone, I will no longer order from Unicorn, too many repeated errors, not serious, what a shame
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Roger R.
Rating: 1 out of 5
following a purchase from 24/01/2024
Resistance dead on arrival, leaking everywhere, changed seals 2X
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Megzar O.
Rating: 1 out of 5
following a purchase from 08/01/2024
My bottle of liquid was spilled in the box
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Christine M.
Rating: 1 out of 5
following a purchase from 06/01/2024
Broken cap so product to be drained quickly
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Anthony F.
Rating: 1 out of 5
following a purchase from 21/12/2023
The customer service does not respond except when we ask to cancel the order and more than 4 days without responses
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Brice L.
Rating: 1 out of 5
following a purchase from 30/11/2023
Order received incomplete with items said to be 'in stock' on the website but not received, no justification for this problem. Liquids not dated or with expired DLUO.
I am making a complaint to customer service, no discussion is held to see if I want to exchange my liquids or if I just want to be refunded by returning the items. The decision is made unilaterally by the seller who 'partially' refunds my order. I have no say in this decision. Huge disappointment for an order. This was my first order and it will certainly be the last. Be careful with the products you order.
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Jolene S.
Rating: 1 out of 5
following a purchase from 15/11/2023
Our reviews are moderated like on Facebook 'following the intervention of customer service' (?? What?)
So I reiterate my problem is not resolved at all, I was indeed delivered super fast but the box does not work.
Customer service did not appreciate my first review which was necessarily negative because they did not respond, this customer service replied that they had sent me the process for returning the defective material, it's strange I received this response but not at all the procedure) as you might guess I received nothing, I just sent a second email giving another address just in case... no bad faith on my part just maybe I'm unlucky but in my case it doesn't work. Obviously if in the end it goes well with customer service I will modify this review, but it is clear that I will never return to this website, for a box at 40 bucks you are dragging your feet....
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Response from Unicorn Vape
Hello, Our customer reviews are managed by the independent company Verified Reviews. We do not have control over it. We have now sent you the product return procedure 4 times. I don't know why you are not receiving our emails, all our other customers receive them without any problem. The product can be returned to the following address: Unicorn Vape - product return 130 rue de Normandie 92400 Courbevoie Please mention your order number on the shipment. Any product returned to us will be processed within 48 hours of its receipt at our premises. Best regards and happy vaping, Sabrina Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/11/2023
Terrible, package still not arrived, customer service is horrible, nothing is going well, run away.
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Response from Unicorn Vape
Hello, Your order could not be delivered, the Post indicating that the delivery address is incomplete. When the order was returned to us, we contacted you to confirm your delivery address, and we reshipped your order. We have responded to each of your messages. The address provided on the package is exactly the one provided at the time of your order. We are aware that the delay of your order can be frustrating, but if the Post is unable to locate your home with this address, unfortunately, we cannot do anything more. Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2023
Description not compliant
Taste of wild strawberry disgusting!
I feel robbed, scammed!!!
The customer service did not want to hear anything after 2 years of orders.
You will not see me again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/11/2023
Incomplete order
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/11/2023
Very long delivery! Customer service responds once in two! Very disappointed!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2022
I ordered e-liquids on 30/12/22
And to this day, I have not received my order, and the unicornvape team no longer responds to my emails..
After-sales service is null
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2023
I did not receive the ordered products but other products without having been consulted, I will not order from them again.
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Response from Unicorn Vape
Hello, If an error has occurred in your order, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/10/2023
The tastes are horrible, unsmokable, I feel like I'm smoking sugar, with every puff I have to drink water
Too bad, excellent price but really low quality
Cactus lemon taste is more like yellow sugar and the smell reminds me of dish soap
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/10/2023
Last order really left a lot to be desired. Chose a 48h delivery but no package sent in 5 days, that is 120 hours!!!
Moreover, between the moment I made my package and the moment they sent it, the prices dropped by 10 EUR, really frustrating knowing that there is no section to cancel the order...
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Response from Unicorn Vape
Hello, As indicated on our site, I confirm that we ship orders every day from Monday to Friday, and that any order shipped before noon is shipped the same day. The delivery times of the Post are on average 48h for a shipment to mainland France. We regularly have promotions on all products in our catalog. While we understand that it can be frustrating to buy a product shortly before it goes on sale, we unfortunately have no time machine to apply these promotions retroactively. However, do not hesitate to contact our customer service if you find yourself in this situation, we generally have no problem making a gesture! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/10/2023
The order placed does not match
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/10/2023
When it says 48 hours for delivery, I was delivered after 72 hours. Regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/10/2023
Error with delivered products!! No response after 3 emails sent
This is unacceptable, still no response to resolve my order issue
no way to reach you by phone, order paid and you sent me products that I did not order
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Response from Unicorn Vape
Hello, We have responded to your messages, and have shipped the missing products. If you do not receive our messages, do not hesitate to check your spam folder. Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/09/2023
I would have liked to give my opinion, but I am still waiting for the order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/09/2023
The top of my last order does not match what I ordered, I hope the problem will be resolved as soon as possible
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/09/2023
Some bottles were open and the liquid had spilled.
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