Unicorn Vape is praised for fast delivery and shipments that arrive in good condition, with many notes about rapid shipping, secure packaging, and items arriving as described. Customers highlight a wide and competitive range of products, strong value for money, and frequent positive experiences with pricing, promotions, and dependable stock. The service is described as responsive and attentive, with multiple mentions of reliable ordering experiences, helpful support, and repeat business over years.
My order never arrived. Customer service unreachable. Absolutely avoid!
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Response from Unicorn Vape
Hello, Thank you for your message! We have responded to all your messages, and your lost order has been resent. Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/09/2022
I haven't received the right product.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/08/2022
Out of 10 ordered 50ml liquids, 4 are not the right flavor. A week after the complaint, no response from the site. I waited before posting this comment but now it’s too long. I order for 150€ every 2 months, this is the first time I have a problem and the absence of customer service disappoints me.
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Response from Unicorn Vape
Hello, I confirm that following your message we have indeed resent the missing products the same day. Regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/08/2022
bad delivery service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/08/2022
Error in the order, the resistors were not the right ones, I had to reorder others, but then on another site, because too disappointed, and never a little surprise on top, anyway really disappointed, only the delivery was fast
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/08/2022
The package arrived quite quickly but the flavors are really not good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/07/2022
I ordered a liquid and did not receive the right one. I contacted customer service and they immediately replied in M indicating to return the product. Until then, I thought it was okay, and I opened the return letter and they sent back the wrong product again, making the same mistake... And then I contacted customer service again, who never replied to me again, it's been two days... Real clowns, it was the first and last order with them.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/07/2022
I wanted to form an opinion without considering the few negative reviews... I received my bottles opened and after contacting customer service who asked for a photo as proof, I did not hear back. Attractive prices for opened products, to be avoided.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/07/2022
Disappointed because of e-liquid leakage on the 500ml bottle, almost everything spilled in the box.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/07/2022
I ordered 4 tallak Ultra Dark and 2 sugar Daddy. I received 3 tallak and 3 sugar Daddy. The orders placed need to be reread before shipping!!!!
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/06/2022
Delivery time (48h) not respected, email sent without response. Too bad
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/05/2022
I received expired products and this is the last time I order from you.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/05/2022
I always have the same problems. I place an order and I receive half. I ordered 2 kits and only received one. This is the third time this has happened to me.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/05/2022
Order not compliant. I ordered 2 legend 2 L 200 kits. And I only received one kit. When I claim, I do not receive a response. This is the second time I receive my order non-compliant.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/05/2022
I have not received my order, I send messages to customer service, no response. Strange.
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Response from Unicorn Vape
Hello Adam, We have replied to all your messages, do not hesitate to check your spam folder. Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/05/2022
Very fast delivery! Products not very well taken care of though. One of the bottles was not filled. One of the boosters had no taste account and therefore exploded in my face when I opened it.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/05/2022
The order received is not the right one, I wrote a message to customer service and I still have not received a response.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/05/2022
Hello, still errors in my orders, no spout for the large bottles... not even a small 10ml bottle as a gift to taste something else especially since sometimes I order more than 100 euros, it's unacceptable given the euros I give you, finally liquids that leak in some orders, that's all.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/05/2022
very disappointed... did not receive my entire order... all the boosters were missing... hope to have a commercial gesture in the delivery of the missing items.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/04/2022
The taste of the liquid I ordered is not the same as usual.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/03/2022
I have not yet received my order.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/04/2022
There was an insect in the unicorn base and the customer service was not up to par in my opinion.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/04/2022
OPEN E-LIQUID and half-filled, incredible.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/03/2022
Very fast, attractive prices. The experience would be perfect if the product sheets were up to date, or if customer service had the time to (really) respond to customers.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/02/2022
After 30 days of steeping, the taste is very toxic.
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Response from Unicorn Vape
Hello, what product are you having an issue with? Feel free to contact our customer service at [email protected]. Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/03/2022
I am disappointed because I received the Alucard bottle broken (leaking a lot of product in the box)
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Response from Unicorn Vape
Hello, Thank you for your message! If you are having a problem with your order, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/03/2022
Order not delivered (not even a tracking number provided) and the customer service is horrible, responding very slowly. I am still waiting for a refund or my delivery. Avoid.
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Response from Unicorn Vape
Hello, As indicated by email, your order was lost by the Post and we have refunded it. Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/02/2022
I ordered and without being notified my order was canceled, I find this very disappointing for my first order and surely my last.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/02/2022
I will never order from unicornvape again, very very disappointed
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Response from Unicorn Vape
Hello, what is the problem you are experiencing with your order?
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/01/2022
I am disappointed with the service. Indeed, the order took a long time to arrive and I was missing a booster.. I hesitate to reorder
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/01/2022
To be reviewed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2021
The order arrived on time. However, one 50ml bottle was missing 1/4!!! After making a complaint, to this day, no response from the site.
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Response from Unicorn Vape
Hello,
We responded to your message but have not received any response from you. Please feel free to resume the conversation by email to resolve this issue as soon as possible!
Best regards and happy vaping,
Bastien
Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2021
I received my product but not the boosters. And the delivery was scheduled for the 27th and received only on the 29th. Disappointed.
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Response from Unicorn Vape
Hello,
If you are having an issue with your order, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2021
The boosters were missing inside and nothing was done a week later
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Response from Unicorn Vape
Hello
We responded to your message on the day we received it, and the missing products were resent the same day
Best regards and happy vaping,
Bastien
Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2021
I never received the order. I asked for details about the status of my order and was informed that it was in the process of being delivered while I have nothing in my mailbox.
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Response from Unicorn Vape
Hello,
The tracking indicates that your order was delivered on Monday, November 22. If you are having a problem with your order, please do not hesitate to contact our customer service at [email protected].
Best regards and happy vaping,
Bastien
Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2021
What an experience! I ordered an atomizer that was in stock so marked as validated then sent, I received a message 3 days later saying the product is no longer in stock!! So why was it marked as sent!! Avoid, never again with these incompetent people.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/10/2021
The cigarette was not for me, I couldn't get the draw right, the juice was leaking everywhere.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/10/2021
Disappointed not to have received the Anarchist liquid with strawberry that I recommend to everyone who loves strawberry, instead I received another liquid that is good but not what I ordered, so disappointed.
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Response from Unicorn Vape
Hello,
If you received a product by mistake, please do not hesitate to contact our customer service at [email protected], we will be happy to assist you.
Best regards and happy vaping,
Bastien
Unicorn Vape
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/09/2021
Order received late without any visibility on the order tracking while the order fees were charged. In short, for a first impression as it was a first order, this impression is rather negative. I am not sure about reordering.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/09/2021
Nice website and attractive prices but I received nothing of what I ordered, too bad...
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Response from Unicorn Vape
Hello, If you have not received the correct product, do not hesitate to contact our customer service: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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