Customer reviews of Unicorn Vape

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 23 135 published reviews

Summary of reviews

Unicorn Vape is praised for fast delivery and shipments that arrive in good condition, with many notes about rapid shipping, secure packaging, and items arriving as described. Customers highlight a wide and competitive range of products, strong value for money, and frequent positive experiences with pricing, promotions, and dependable stock. The service is described as responsive and attentive, with multiple mentions of reliable ordering experiences, helpful support, and repeat business over years.

Reviews 1 and 2 stars

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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/09/2021
I ordered once and everything went smoothly, the second time the package arrived broken with my 500 ml bottle completely empty and the rest soaked. Following up with customer service to see about a refund.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2021
2nd order, and like the 1st, the items arrived damaged due to poor packaging!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/08/2021
I received a damaged order "empty 500ml bottle out of 4 bottles" and I refused the order (I did not accept the delivery from the courier) and I have not yet received a refund or an exchange order. I made two complaints, and they have not responded or provided any information, and I think I have been scammed for an amount of 107.90 euros, and I want to open a case against unicornvape, so if anyone knows anything please help me. Thank you
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Response from Unicorn Vape
Hello,
We resent your order on the day you reported the incident and we sent you your new tracking number. If you do not receive our messages, please check your spam folder.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/08/2021
Too many problems with this store, for me it's over.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/07/2021
Late delivery
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Response from Unicorn Vape
Hello,
The Post indicates it has passed but was unable to deliver your package. It has been redirected to a pickup point near your home. Please feel free to contact our customer service if you encounter any delivery issues.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/07/2021
Order arrived with a missing item, I sent an email but I still have not received the item
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Response from Unicorn Vape
Hello, Our customer service intervened last week on your request and the missing product was delivered on Friday. If you encounter a problem, do not hesitate to contact our customer service again :) Best regards and happy vaping, Bastien Unicorn Vape
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/07/2021
Although the product I ordered arrived quickly and in perfect condition, it was of such poor quality that I cannot be satisfied. Indeed, it burned a coil in just 15 ml even though I took the time to ask if this would be the case by email before ordering. I was assured that in most cases this would not be the case. And when I called one of the people from the site, he told me everything and its opposite. While telling me that for him it was normal for a liquid in 30/70 to create such a big inconvenience so quickly. He acknowledged that this was not indicated on the site and that it did not pose any problem for him. Upon arrival, I lost nearly 25 euros without any offer of reimbursement or goodwill gesture. I will not order from this site again...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/06/2021
Order never received!
they doubt your postman
and your neighbors, really not serious.
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Response from Unicorn Vape
Madam,
Your order has been marked as delivered by the Post. However, we have fully refunded it when you indicated that you had not received it. We do not know what more you expect from us.
Due to the very rude tone of your messages to our customer service, we have asked you to no longer contact us and to stop using our site. We respectfully reiterate this request here.
Best regards,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2021
Slow shipment and little tracking information to Italy. It's been two weeks and my order is not in Italy yet
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Response from Unicorn Vape
Hello,
Your package was sent on the day you ordered, but sometimes delivery can be slower than expected, especially during summer holidays. Unfortunately, there is nothing we can do to speed up the process. Tracking info has now been updated and the package will be with you shortly.
Cheers
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/07/2021
I have never received a response to my message sent via contact, the products were therefore sent late and did not arrive on time at the destination, so I have to resend the package to another address and I had to buy liquid at my vacation spot.
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Response from Unicorn Vape
Hello,
As indicated on our site, we ship orders every day from Monday to Friday, and any order placed before noon is shipped the same day: your order placed on a Friday afternoon was therefore shipped the following Monday.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/07/2021
Disastrous and dishonest customer service!
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Response from Unicorn Vape
Hello,
We are surprised by your comment as we have not received any message from you. If you are experiencing an issue with your order, could you please contact our customer service at [email protected] to describe it to us?
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2021
Product not received but I was refunded quickly
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/06/2021
Delivery delay. still haven't received my delivery
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Response from Unicorn Vape
Hello,
Your order was shipped on June 30, it happens that shipments to Morocco take more than a week. Sometimes packages are inspected by customs upon arrival in the destination country. If you encounter a delivery problem, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/06/2021
By receiving products!!!
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Response from Unicorn Vape
Hello,
If you are experiencing a delivery issue, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/06/2021
I sent you a complaint and I have not heard back
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Response from Unicorn Vape
Hello,
We have responded to all your messages. If you are not receiving them, please check your spam folder.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/06/2021
Disappointed with the products received. Quality more than average. Very weak taste and difficult to find the advertised flavors
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/05/2021
Poor sealing of bottles or packaging
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/06/2021
Never any gesture despite being a good customer last order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/05/2021
The flavors are really not pleasant to smoke
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/05/2021
expensive shipping and the goods do not arrive even after 7 days
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/04/2021
Catastrophic delivery, no help from customer service who plays deaf
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/04/2021
Delivery too long, Colissimo 48h, order received 4 days late
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/04/2021
neither the bubble gum nor the watermelon is felt, I am very disappointed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2021
Very disappointed when I vape my lips are all blue and my tongue too, very disappointed with the product I ordered
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/04/2021
The delivery time is outrageous, two orders placed since April 15 in France, 7 days!!! and not yet left the shipping country, it's nonsense ..........................
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/04/2021
Hello, order still not received placed on 2/04/21 so yes Monday being a holiday I think that if it doesn't arrive in 48h as usual it's normal after two reminders unicorn tells me yes the post has set aside several thousand packages and the tracking is still not activated so I am waiting for a gesture from unicorn at least to inquire with the post office so yes it's only about 50€ but no allday for two days anyway top!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/03/2021
I am disappointed, several orders all with the same taste even though I varied the flavors, I just threw away 56 euros of disgusting order. Do not recommend
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/03/2021
Following several purchases with you. The liquids are too sweet except ice red it burns my resistances regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/03/2021
I order very regularly from them, I received 2 non-compliant liquids the tip did not hold they sent me back 2 empty bottles but which did not fit in my dotmission and no more response from them I find it very dishonest
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/02/2021
Fast delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/02/2021
The liquids I received do not taste like they should and are not good at all.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2021
Nothing to say except the order where I was supposed to receive the little yuzu and I received the little blue that I do not like at all!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/02/2021
My order arrived incomplete and the delivery was too long
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/02/2021
I still haven't received my order even though it's been a week since I placed it
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/02/2021
Delivery more than a week after the order!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/02/2021
I did not receive the right products, and 4 bottles instead of 6.. and the customer service does not follow up?!?!?!? What is this treatment??... This is the 2nd time this has happened to me. The first time was very well managed but now, there is a serious problem! I have no responsibility in your error. Your stocks must prove it to me!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/01/2021
Excellent vaping platform and staff with exceptional professionalism. Thank you very much.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/01/2021
I ordered cream of the cream tobacco of leche and I received cream of the cream classic cream, I am disappointed
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Response from Unicorn Vape
Hello,
If you received an incorrect product, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/01/2021
Package not received
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2021
I received my eliquid very quickly but the product had no taste.
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