Unicorn Vape is praised for fast delivery and shipments that arrive in good condition, with many notes about rapid shipping, secure packaging, and items arriving as described. Customers highlight a wide and competitive range of products, strong value for money, and frequent positive experiences with pricing, promotions, and dependable stock. The service is described as responsive and attentive, with multiple mentions of reliable ordering experiences, helpful support, and repeat business over years.
Not great this time
Missing an enercig battery in 18350 ordered 2 received 1
Billed for 2
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Response from Unicorn Vape
Hello,
If a product is missing from your order, do not hesitate to contact our customer service at [email protected] or via the contact form on the site: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/01/2021
I am disappointed with my order on this site. The received items are not what I ordered. I will not place another order on this site. No return slip inside the package, no link on the seller's site to return the merchandise. Very disappointed.
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Response from Unicorn Vape
Hello, If you received an incorrect item, do not hesitate to contact our customer service at [email protected] or via the form available on our site: we will be happy to assist you. Best regards and happy vaping, Bastien Unicorn Vape
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/01/2021
Medium
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/12/2020
Medium liquid to spill in the package 50 ml lost...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2020
Despite having sent a message to report a bug on the site, I chose a product and on the order form it was another product. They confirmed the wrong product and said that the order had already been shipped. For me, this is the last order I will place.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/12/2020
Navigation often bugs
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/12/2020
One flask out of 2 broken
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2020
I ordered two flavors of electronic cigarettes and nicotine bottles I sent you an email and no response from you
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Response from Unicorn Vape
Hello,
We responded to your message on the day we received it and shipped the missing merchandise. If you do not receive our messages, please check your spam folder.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2020
I was refunded without receiving the items
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/12/2020
A bottle of joyce juice arrived deformed and had leaked apart from its correct
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2020
Order not received for 28 days and customer service is non-existent does not respond to complaints, very disappointed with this site compared to others I absolutely do not recommend
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Response from Unicorn Vape
Hello,
As indicated by email, your package is held by customs upon arrival in Algeria. This happens sometimes, unfortunately, there is nothing we can do to speed up this process. All documents for customs clearance are attached to the package, and it will be delivered to you as soon as it is processed by customs.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/12/2020
I couldn't find the taste made by the description, this freshness bothers me, I prefer my all days lemon brioche by far
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/11/2020
I still haven't received my order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2020
I received an unusable product, a bottle of e-liquid "Splash" all white and pasty, not at all in line with the original quality of this liquid that I know. It went straight to the trash.
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Response from Unicorn Vape
Hello,
I confirm that all the products we offer are originals from the manufacturer. If you encounter a problem with a received product, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/11/2020
E liquid that leaked
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Response from Unicorn Vape
Hello,
If you have an issue with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/11/2020
I received nothing. The tracking indicates however delivered on November 27 in the mailbox while I never received anything.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2020
Order not received
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/11/2020
The liquid is expired
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Response from Unicorn Vape
Hello,
If you have received a non-compliant product, do not hesitate to contact us at [email protected]: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/11/2020
Liquid on promotion....
I stocked up by taking 10 bottles.
Nowhere was it written that the DLUO was from November 2020.
Disappointed.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2020
Very mediocre after-sales service due to an order that I did not receive but which was well cashed and no refund either
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Response from Unicorn Vape
Hello,
Your order being indicated as delivered by the Post, we have requested certain documents in order to open an investigation. We have still not received these documents from you today.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/11/2020
I ordered a 1-liter bottle of Gros juice and it was leaking in the box. The cap was unscrewed.
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Response from Unicorn Vape
Hello,
If you have a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/10/2020
I have not received my request! I have been waiting for 10 days
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/10/2020
I had an issue with my order where one of the ordered products was missing, I contacted customer service via the website, but unfortunately no response, I sent an email and I'm still waiting for a reply/
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Response from Unicorn Vape
Hello,
We responded to your message on the day we received it, and the missing product has been resent.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/09/2020
Bad experience
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Response from Unicorn Vape
Hello,
Sometimes packages destined for countries outside the European Union are held in customs for a while upon arrival in the destination country. We always attach the necessary documents for customs clearance to the package, but sometimes it still takes a few weeks, and we have absolutely no control over this process.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/09/2020
There is a problem with all their liquid...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/09/2020
Product conforms to the description. Unfortunately, the bottle was cracked during transport. A quarter of the liquid had leaked. Could have been better packaged.
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Response from Unicorn Vape
Hello,
If you received a damaged product, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/09/2020
Out of 3 ordered products, 1 was broken during transport
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Response from Unicorn Vape
Hello,
If you have received a damaged product, do not hesitate to contact our customer service at [email protected] and we will be able to assist you.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/09/2020
The cap was open, the liquid leaked into the box. I sent an email to report it. I was told that another liquid would be sent. So I'm waiting for it...
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/09/2020
Not very practical and not pretty
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/08/2020
Order placed a week ago, still nothing received
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Response from Unicorn Vape
Hello,
I am sorry for the issue you are experiencing with the delivery of your order. We ship orders every day from Monday to Friday, and any order placed before noon is shipped the same day. The delivery times given by the Post are on average 48 hours - however, postal services sometimes have small delays for which we can unfortunately do nothing. These are generally not very long, you should receive your order in the coming days!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/08/2020
I can't give any review 8 days after my order, I still haven't received anything
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Response from Unicorn Vape
Hello,
I am sorry for the issue you are experiencing with the delivery of your order. We ship orders every day from Monday to Friday, and any order placed before noon is shipped the same day. The delivery times given by the Post are on average 48 hours - however, postal services sometimes have small delays for which we can unfortunately do nothing. These are generally not very long, you should receive your order in the coming days!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/08/2020
STILL NOT RECEIVED
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Response from Unicorn Vape
Hello,
I am sorry for the issue you are experiencing with the delivery of your order. We ship orders every day from Monday to Friday, and any order placed before noon is shipped the same day. The delivery times given by the Post are on average 48 hours - however, postal services sometimes have small delays for which we can unfortunately do nothing. These are generally not very long, you should receive your order in the coming days!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/08/2020
still not received
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Response from Unicorn Vape
Hello,
I am sorry for the issue you are experiencing with the delivery of your order. We ship orders every day from Monday to Friday, and any order placed before noon is shipped the same day. The delivery times given by the Post are on average 48 hours - however, postal services sometimes have small delays for which we can unfortunately do nothing. These are generally not very long, you should receive your order in the coming days!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/08/2020
The package arrived quite quickly, but it was open, torn. The products were indeed inside, but I feel like they were also opened.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/08/2020
Not received
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Response from Unicorn Vape
Hello,
The tracking indicates that your package was delivered on Monday, August 17. If you have an issue with the delivery, do not hesitate to contact our customer service at [email protected].
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/08/2020
Delivery expected in 48 hours received in almost 6 days. I sent an email without response because I was going on a trip and I did not receive my order in time had to find something else and do not even respond to the email neither excuse nor compensation nothing at all from you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/07/2020
Worst customer service!
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Response from Unicorn Vape
Hello,
We received your message and answered it, but we're not sure what the issue is? Do not hesitate to contact us again
Cheers,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/07/2020
Very disappointed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/07/2020
Delay on the order, delivery person who claims to have delivered when this is not the case to drop it 3 days later at the caretaker even though I was present at my home waiting for it
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Response from Unicorn Vape
Hello,
We ship orders every day from Monday to Friday, and any order placed before noon is shipped the same day. The delivery times given by the Post are on average 48 hours - however, postal services sometimes have small delays for which we can unfortunately do nothing.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/06/2020
mediocre customer service I had several issues with several orders made at unicornvape
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Response from Unicorn Vape
Hello,
Packages destined for countries outside the EU sometimes take longer than expected to arrive. This is usually due to the fact that some packages are held for a while by the customs services of the destination country. We always attach the necessary documents for quick customs clearance to the package, but when some packages are checked upon arrival in the destination country, we can do absolutely nothing to speed up this process.
Best regards and happy vaping,
Bastien
Unicorn Vape
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