Univers-Train offers a broad and up-to-date catalog with a wide range of products and a stock that supports quick fulfillment. Customers repeatedly highlight fast and careful shipping, well-packaged orders, and reliable delivery times, with many purchases arriving on or before the scheduled date. The store provides strong customer service and knowledgeable assistance, including responsive support, precise order information, and help resolving activation or setup questions. Overall, shoppers describe a positive experience with efficient processing, careful packaging, and a trustworthy, helpful team.
I have not yet received the goods
I will give my opinion when I have received, unpacked, and used these items
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Response from Univers-Train
Hello, Rather than leaving a negative review, if you wish to give your opinion later, the pious thing is to wait... :( We are here to answer your questions if needed, and if something went wrong, we are here to help too. Best regards, Renaud
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Franck M.
Rating: 1 out of 5
following a purchase from 14/06/2025
No review
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Response from Univers-Train
Hello, if you don't leave a review, why leave a negative one then? What went wrong? Best regards, Renaud
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Philippe C.
Rating: 2 out of 5
following a purchase from 02/05/2025
Of the 4 cars ordered, 1 cannot be used due to lack of hitch and another has all wheels oxidized and runs very poorly.
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Response from Univers-Train
Hello, Thank you for taking the time to share your experience with us. We are sorry to hear that 2 of your cars have issues. The hitches are normally delivered in the packaging bags. We have not received any request from you for missing parts. Best regards, The team at univers-train.com
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Jacky B.
Rating: 2 out of 5
following a purchase from 10/01/2025
Hello, the ROCO blister is torn. It has already been opened. One of the two cables is not attached by a tie. It gives the impression of a second-hand product.
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Laurent C.
Rating: 2 out of 5
following a purchase from 02/02/2025
Poor stock management!
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D D.
Rating: 1 out of 5
following a purchase from 18/09/2024
I received the 81701 at €179 instead of the 81874 at €300 that I paid, can you refund the difference?
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Response from Univers-Train
Hello, I am sorry for this error, we did not send you the correct box. We have just sent you a return label. We will send you the correct box in exchange. I remain at your disposal if needed. Best regards,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2023
To give a review, one would need to have received the order. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2023
I just received my 'mini' drill, it's not at all what I was looking for. I already have a Dremel, so it will serve double duty. I was looking for a 'mini' drill of 15/20 cm max!.... Very disappointed.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2023
Does not work at the level of physical digital motor forward and backward. The rest works lighting and other functions CV 1.3.
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Response from Univers-Train
Hello, you have already contacted us about this and your model will be exchanged, as explained by phone. Best regards, Univers-Train.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/03/2022
Nothing special to say. Photos of the materials too small.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/05/2021
I just placed another large order but it's a shame that loyalty is not rewarded.
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Response from Univers-Train
Hello,
Of course... Every online order gives you points, which you can convert into a voucher to use on a future order. You actually made this points conversion on 26/05/2021. You have not yet used this voucher to date.
Too bad for a negative note on this subject :-( . You can contact us directly beforehand if you wish.
Best regards,
Univers-Train
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/02/2021
For a first time I am disappointed because my order is not correct. Ordered 2 R608 received 4. Ordered 4 R610 received 0. In this difficult context, it's hard to complete the circuit while my son is getting impatient.
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Response from Univers-Train
Hello, You can contact us directly beforehand for this type of incident. We can resolve the problem quickly rather than leaving a negative review without notifying us. A shipment of the 4 missing R610s will be sent out on Monday. I remain at your disposal if needed. Best regards, Univers-Train
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2021
Delivery person left the package in the hall
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Response from Univers-Train
It's a shame to be penalized due to a delivery person's negligence... Deliveries are made against a code that you receive by SMS, and you seem to have communicated it well to the delivery person.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2020
I still don't have a package to this day, it's been 8 days even in Germany they are faster
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Response from Univers-Train
Hello,
Your order was placed on Monday afternoon (4 days ago) and was shipped on Wednesday. Everyone is overwhelmed during this Christmas holiday period. Carriers included. I apologize for this delay.
You can also contact us directly if you encounter any delivery problems.
Thank you for your understanding. And happy holidays anyway...
Univers-Train
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/07/2020
Very bad idea to use this kind of packaging for curved rails delivered. Result ===== an unusable rail due to the breakage of many 'screws' - too bad for the customer who is used to being delivered with original boxes accepted by the delivery people.
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Response from Univers-Train
Hello, We have just credited you with a voucher for the amount of the damaged product. However, you can contact us directly for this kind of incidents. Best regards, Univers-Train
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/06/2020
No info yet. Nothing received.
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Response from Univers-Train
Hello, Order placed on 15/06 at 21h, processed and shipped by us on 16/06. Your package is in the hands of the DPD carrier and is on its way to be delivered to you.... You receive emails with each status change of your order (in preparation / shipping) and tracking number by email and also available in the history of your orders on your online customer account. Please contact us directly if you encounter any issues before leaving a negative rating and bad review. Have a good day, Univerrs-Train
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2020
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/04/2020
Following my question about the wire-pin connection, I was answered pin-rail. I complete my question with a photo support ---> no more response..
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Response from Univers-Train
Hello Sir, We only received one email from you without photos. You can also call us at 04.79.44.91.42 if you encounter basic problems that an email response won't solve. The use is simple. To answer your question on how to insert the wires, nothing simpler, you press the 'button' and hold it down, insert the wire into the hole, and release the button... Best regards,
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/03/2020
Registration done but order not taken into account despite online payment. Confusing.
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Response from Univers-Train
Hello Sir,
I do not understand your message. Your order placed on 4/03 was prepared and shipped that same day... Difficult to be faster.
It will be dropped off at the chosen relay point tomorrow or the day after.
We remain at your disposal if you have any questions.
Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/02/2020
Fast delivery, but product of poor quality; I am returning it.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2019
Slowness of delivery after sending the payment; delivery date announced by the carrier inaccurate; mediocre packaging
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Response from Univers-Train
Hello Sir, Your order has been paid by check. As specified in our payment conditions, we still accept this payment method, but the shipment of the order is made 10 days after the cashing of the latter. For payment by card, PayPal or bank transfer, the order is shipped the same day or the next day at the latest. Your order was available at the relay point the day after its shipment. We remain at your disposal if needed. Best regards,
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/10/2019
Why do we have to pay shipping costs over 100 euros?
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Response from Univers-Train
Hello, Because with our prices, points system/additional discount, free shipping is from 200€. Best regards, Univers-Train
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/06/2019
Hello, non-compliant product received missing parts on wagon etc... best regards
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