9.7/10
★★★★★
based on 1782 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

I have not yet received the goods I will give my opinion when I have received, unpacked, and used these items

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Mireille V.
purchased on 25/01/2026
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Answer from Univers-Train
Hello, Rather than leaving a negative review, if you wish to give your opinion later, the pious thing is to wait... 🙁 We are here to answer your questions if needed, and if something went wrong, we are here to help too. Best regards, Renaud
1 /5
★☆☆☆☆

No review

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Franck M.
purchased on 14/06/2025
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Answer from Univers-Train
Hello, if you don't leave a review, why leave a negative one then? What went wrong? Best regards, Renaud
1 /5
★☆☆☆☆

I received the 81701 at €179 instead of the 81874 at €300 that I paid, can you refund the difference?

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D D.
purchased on 18/09/2024
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Answer from Univers-Train
Hello, I am sorry for this error, we did not send you the correct box. We have just sent you a return label. We will send you the correct box in exchange. I remain at your disposal if needed. Best regards,
1 /5
★☆☆☆☆

To give a review, one would need to have received the order. Have a nice day

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Acheteur Vérifié
purchased on 12/11/2023
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1 /5
★☆☆☆☆

Does not work at the level of physical digital motor forward and backward. The rest works lighting and other functions CV 1.3.

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Acheteur Vérifié
purchased on 14/02/2023
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Answer from Univers-Train
Hello, you have already contacted us about this and your model will be exchanged, as explained by phone. Best regards, Univers-Train.
1 /5
★☆☆☆☆

For a first time I am disappointed because my order is not correct. Ordered 2 R608 received 4. Ordered 4 R610 received 0. In this difficult context, it's hard to complete the circuit while my son is getting impatient.

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Acheteur Vérifié
purchased on 03/02/2021
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Answer from Univers-Train
Hello, You can contact us directly beforehand for this type of incident. We can resolve the problem quickly rather than leaving a negative review without notifying us. A shipment of the 4 missing R610s will be sent out on Monday. I remain at your disposal if needed. Best regards, Univers-Train
1 /5
★☆☆☆☆

Delivery person left the package in the hall

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Acheteur Vérifié
purchased on 15/01/2021
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Answer from Univers-Train
It's a shame to be penalized due to a delivery person's negligence... Deliveries are made against a code that you receive by SMS, and you seem to have communicated it well to the delivery person.
1 /5
★☆☆☆☆

I still don't have a package to this day, it's been 8 days even in Germany they are faster

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Acheteur Vérifié
purchased on 30/11/2020
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Answer from Univers-Train
Hello,
Your order was placed on Monday afternoon (4 days ago) and was shipped on Wednesday. Everyone is overwhelmed during this Christmas holiday period. Carriers included. I apologize for this delay.
You can also contact us directly if you encounter any delivery problems.
Thank you for your understanding. And happy holidays anyway...
Univers-Train
1 /5
★☆☆☆☆

No info yet. Nothing received.

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Acheteur Vérifié
purchased on 15/06/2020
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Answer from Univers-Train
Hello, Order placed on 15/06 at 21h, processed and shipped by us on 16/06. Your package is in the hands of the DPD carrier and is on its way to be delivered to you.... You receive emails with each status change of your order (in preparation / shipping) and tracking number by email and also available in the history of your orders on your online customer account. Please contact us directly if you encounter any issues before leaving a negative rating and bad review. Have a good day, Univerrs-Train
1 /5
★☆☆☆☆

Good

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Acheteur Vérifié
purchased on 21/05/2020
Translated review
1 /5
★☆☆☆☆

Following my question about the wire-pin connection, I was answered pin-rail. I complete my question with a photo support ---> no more response..

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Acheteur Vérifié
purchased on 13/04/2020
Translated review
Answer from Univers-Train
Hello Sir, We only received one email from you without photos. You can also call us at 04.79.44.91.42 if you encounter basic problems that an email response won't solve. The use is simple. To answer your question on how to insert the wires, nothing simpler, you press the 'button' and hold it down, insert the wire into the hole, and release the button... Best regards,

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