Customer reviews of Ursul

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 604 published reviews
5 521 86% 4 48 8% 3 22 4% 2 8 1% 1 5 1%

Summary of reviews

The online store excels in delivering beautiful jewelry characterized by refined materials and elegant designs, with many customers highlighting the stunning finish and aesthetic appeal of their purchases. The craftsmanship is frequently praised, as seen with items like the men’s bracelet "Le Jonc" and various bracelets that are described as having a classy and unique design. Delivery services receive high marks for being both fast and reliable, with many noting that their orders arrived on time and in secure packaging.

Reviews 2 and 4 stars

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F
Fabienne B.
Rating: 4 out of 5
following a purchase from 09/03/2026
Matches my choice
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Nelly D.
Rating: 2 out of 5
following a purchase from 16/02/2026
Few tests
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Brigitte B.
Rating: 4 out of 5
following a purchase from 03/02/2026
A bit small for an L
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Aida F.
Rating: 2 out of 5
following a purchase from 28/12/2025
I need to return the product and I can't contact you.
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Response from Ursul
Hello Aida,

Thank you for taking the time to share your opinion. We are sorry that you are having difficulties contacting our service. Please do not hesitate to write to us at [email protected] or call us at +33 1 42 39 90 09 during office hours. Our team will be happy to help you with the return process.

Sincerely,
The Ursul team
J
joseph K.
Rating: 4 out of 5
following a purchase from 16/12/2025
SUPER
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Response from Ursul
Hello Joseph,

We sincerely thank you for your positive review and for the score of 4/5 that you gave to our Ursul site. We are delighted that you enjoyed your experience. If you have any suggestions or comments to further improve our services, please feel free to let us know. See you soon!

Best regards,
The Ursul team
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noureddine K.
Rating: 2 out of 5
following a purchase from 27/09/2025
The bracelet is aesthetic but does not fit well on the wrist and since it is rather rigid, it does not conform to the curve of the wrist. Product should be tried in-store to realize this.
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Response from Ursul
Hello Noureddine,

Thank you for your feedback on the bracelet. We are delighted that you like its aesthetic, but we are sorry to learn that it did not fit the curve of your wrist well, which is precisely designed for the wrist's curve with its oval shape. Perhaps you can find a rounder shape suitable for your wrist, which is certainly unique, at one of our competitors? We also hope to welcome you to our store soon, so that you can discover our products in a more suitable way.

Best regards,
The Ursul team
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Laura M.
Rating: 2 out of 5
following a purchase from 07/04/2025
No order tracking No option to choose your delivery location I had to call twice to find out where my order was in processing... The packaging is good though and the product matches its description
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Response from Ursul
Hello Laura,

Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We had a bug for a few days regarding the delivery location due to an application update. Your comment on order tracking and delivery options is valuable and will help us improve our services. We are glad that the packaging and the product satisfied you. Please feel free to contact us for any questions or assistance.

Best regards,
The Ursul team
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Jerome I.
Rating: 4 out of 5
following a purchase from 28/01/2025
Very good site I recommend
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Response from Ursul
Hello Jerome,

We warmly thank you for your positive review of our site Ursul. Your recommendation is greatly appreciated and we are delighted that you had a satisfactory experience. Please do not hesitate to reach out to us for any questions or suggestions.
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Bernaed A.
Rating: 4 out of 5
following a purchase from 02/01/2025
Despite the fact that I returned the product I had ordered because it didn't suit me, the ordering process, delivery and return went very smoothly.
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Response from Ursul
Hello Bernad,

Thank you very much for your positive feedback! We are delighted to hear that you had a good experience with the ordering, delivery, and return process. Your satisfaction is our priority and we strive to constantly improve our services. Please feel free to reach out to us if you have any other questions or needs.

Best regards,
The Ursul team
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DENIS D.
Rating: 4 out of 5
following a purchase from 30/11/2024
The paper gift box without more!!!
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Response from Ursul
Hello Denis,

Thank you for your feedback and we are glad that our site "Ursul" caught your attention. We take note of your comment regarding the paper gift box and will ensure to improve this aspect to provide an even more satisfying experience for our customers. Looking forward to seeing you again soon on our platform.
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Emeline S.
Rating: 4 out of 5
following a purchase from 03/04/2024
Very nice ring, but the engraving is not very visible.
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Response from Ursul
Thank you for your review, Emeline! We are delighted that you enjoyed our wedding band. We've taken note of your comment about the engraving and will be making
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Nicolas V.
Rating: 4 out of 5
following a purchase from 04/02/2024
Excellent
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Response from Ursul
Thank you very much for your positive review of our Ursul website! We are delighted that you enjoyed your experience and hope to see you again soon. Please feel free to share your comments with your friends and family!
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Cyril H.
Rating: 4 out of 5
following a purchase from 08/12/2023
CLEAR
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Response from Ursul
Hello Cyril, thank you for your note and your review. We are delighted that you have nothing to report about our Ursul site. We hope to see you soon!
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/07/2023
Both the double and triple U-TURN bracelets were true to image. I'm very happy with them. I removed one star for the actual size difference between the 2 bracelets. For size S: The U-TURN DOUBLE is small, while the U-TURN TRIPLE is a comfortable size.
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Response from Ursul
Thank you very much for your feedback. We are glad you liked the U-TURN bracelets. We appreciate your comment about the size difference and will do our best to improve our product information. We take your c
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/07/2023
Very good responsiveness on the online site, which doesn't work very well. Good tracking of the order, products on hold... and good responsiveness on shipping, I was even offered to change the relay point so that the package arrives at my vacation destination!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/06/2023
I placed an order for a leather bracelet, its gift bag and an engraving. But the invoice was later updated without the engraving.Edit: Ursul customer service was very efficient in handling the situation. They contacted me on Wednesday and apologized for the error due to their system. They did the engraving the same day and delivered a new, engraved bracelet the next day - Thursday.
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Olivier C.
Rating: 2 out of 5
following a purchase from 01/03/2023
I ordered a bracelet to be engraved for a birthday, only the engraving can not be done because the engraving machine is broken. I will receive the bracelet without engraving very disappointed.
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Chantal G.
Rating: 4 out of 5
following a purchase from 20/12/2022
Product conforms to the description, super fast shipping, super
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Response from Ursul
Thank you very much for your positive feedback! We are delighted that you are satisfied with your product and our service. Please do not hesitate to come back to us if you need any further help or information. See you soon on Ursul!
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Irina T.
Rating: 4 out of 5
following a purchase from 18/12/2022
There was a problem updating the web page, so I ended up ordering a product that was unfortunately no longer available. The staff, however, were very friendly and got back to me quickly to rectify the problem! I really appreciated it!
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Response from Ursul
Thank you for your feedback, we are delighted to hear that our team lived up to your expectations despite this slight hiccup. We will make sure this does not happen again in the future. We hope you will be completely satisfied with your next order. See you soon on Ursul!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/12/2022
nice product but complicated to put on
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Response from Ursul
Thank you for your feedback, we're delighted you like our product. Can you tell us a little more about the difficulties you encountered during installation? We'd be happy to help if you need any assistance. Thank you again for your confidence.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/10/2022
Very nice bracelet because it's unusual. However, after two days' wear, the bracelet showed scratches without any action having been taken that might damage it... So it's impossible to wear it in everyday life if you want to keep the polished finish. The Ursul team is very attentive to customers' needs and doesn't hesitate to inform them with a phone call as soon as any doubt arises. Thank you for your responsiveness.
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Response from Ursul
Thank you for your review of our bracelet, we're delighted you like it. Silver is indeed fragile and scratches if you rub it on a rough surface... Thank you again for your review and for your confidence in Ursul. We are always ready to listen to our customers and we are happy to know that you appreciated our responsiveness. We hope to see you soon!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/08/2022
Hello,The clasp is difficult to close. Maybe it needs a "helping hand". Ditto for my wife. These bracelets don't suit me, but they seem to be of good quality.
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Response from Ursul
Hello Ursul, thank you for your review. We are sorry that the clasp of the bracelet is diffi
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Vanessa M.
Rating: 4 out of 5
following a purchase from 23/06/2022
Nice design, comfort, everything is perfect
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Response from Ursul
Thank you very much for your positive review of our Ursul website! We are delighted that you appreciate our design and comfort. Don't hesitate to come back and discover new things!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/03/2022
fast delivery. unfortunately the gift wrap ordered was not in the parcel
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Response from Ursul
Thank you for your feedback, we are sorry for the error and we will do our best to correct it as soon as possible. Thank you again for your confidence and see you soon on our site.
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Bruno K.
Rating: 4 out of 5
following a purchase from 13/12/2021
Hello Fast and efficient delivery Beautiful products Lightweight gift box .
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Response from Ursul
Hello Bruno, thank you for your review of our Ursul site. We are delighted that you appreciated the speed and efficiency of our delivery service as well as the quality of our products. We take note of your comment about the gift-wrapping and will do our best to improve it in the future. Thank you again for your confidence and see you soon on Ursul!
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Anthony
Rating: 4 out of 5
following a purchase from 21/09/2021
Complicated and not very flexible website ...Shop with a really great welcome but very far away.
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Response from Ursul
Thank you for your feedback Anthony! We're sorry that our website didn't live up to your expectations. We take your comment into account and will try to improve our interface to make it more user-friendly and flexible. As far as our store is concerned, we're glad you enjoyed the welcome you received from our team. We hope to see you again soon, perhaps on a future visit to our city.
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Lucas P.
Rating: 4 out of 5
following a purchase from 29/08/2021
Good quality product, very well made, but the fastening system is very awkward to use at first.
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Response from Ursul
Thank you for your review of Ursul, Lucas. We are delighted that you find our product of good quality and that you appreciate its workmanship. We have taken into account your comment about the fastening system and will try to improve it to make it easier to handle. Thanks again for your 4/5 rating!
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Xavier V.
Rating: 4 out of 5
following a purchase from 31/07/2021
Fast shipping, very careful packaging, very pure and elegant lines (second purchase), impeccable quality, and it's French! A small drawback: the double-turn leather strap is a bit tricky to put on and especially to remove, so I may have to wait for the leather to give.
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Response from Ursul
Thank you for your positive feedback, Xavier. We are delighted that your purchase was delivered quickly and that you are satisfied with the French quality of our products. As for the double-turn leather strap, we take note of your comment and will do our utmost to improve this point. Thank you again for your valuable feedback!
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Gérard
Rating: 4 out of 5
following a purchase from 13/07/2019
After 1 year, the bracelet lost its shine, but the company would have nothing to do with it, despite the photos. What is the quality of the gold? That's the question? Absolutely flee!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/04/2021
Fast shipment, the bracelet looks good but it remains to be seen in use. On the other hand, the packaging is really cheap and I had asked for a gift bag which I didn't get.
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Response from Ursul
Thank you for your positive feedback on our fast shipping and the quality of our products. We're sorry you didn't receive the gift bag you requested, we mailed you one today. We hope you enjoy your bracelet and are satisfied with your purchase. Please do not hesitate to contact us should you require any further information or should you encounter any problems with your product. We'll be happy to help. Thank you again for your trust and support.
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Victor G.
Rating: 4 out of 5
following a purchase from 17/01/2021
Beautiful, well-detailed ring. Small drawback: it scratches quite easily.
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Response from Ursul
Thank you very much Victor for your review of our Ursul site. We are delighted that you find our ring beautiful and well detailed. We also take note of your remark about its scratch resistance, and we will work on this point to improve the quality of our products. Thank you again for your constructive feedback and your 4/5 rating. We hope to see you soon on our site!
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Luca T.
Rating: 4 out of 5
following a purchase from 30/12/2020
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Dylan M.
Rating: 2 out of 5
following a purchase from 21/12/2020
Good experience but I'm missing the engraving I asked for, otherwise not bad.
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Response from Ursul
Hola Dylan, siento mucho que no hayas recibido el grabado que solicitaste. Sentimos mucho el problema y haremos todo lo posible para solucionarlo. Gracias por depositar tu confianza en Ursul".
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Pierre B.
Rating: 4 out of 5
following a purchase from 19/12/2020
Compliant product. High quality finish. Fast delivery.
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Response from Ursul
Thank you for your positive feedback on our Ursul site, Pierre. We are delighted that your product meets your expectations in terms of quality and that you appreciated the speed of our shipment. Please don't hesitate to contact us if you need any further help or advice. Have a nice day!
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Maryline D.
Rating: 4 out of 5
following a purchase from 19/12/2020
I'll come back to my rather harsh comment, because I had the designer call me (a serious person) and explain to me the materials he was working with. I better understood the lightness and finesse of the object! I was expecting something heavier, so I thought it was a scam. Nevertheless, I'd recommend this site, as calling the customer back shows just how serious this designer is.
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Response from Ursul
Thank you Maryline for your feedback. I am delighted that you had the opportunity to speak with the designer and better understand his work. We are always here to answer any questions our customers may have and offer them the best possible service. We hope you continue to enjoy our products. Please don't hesitate to contact us if you need anything. Have a nice day!
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Katia T.
Rating: 4 out of 5
following a purchase from 12/12/2020
Received my parcel promptly, at the right address, well packaged...The handmade workmanship is respected, with a slight bias apparent on the back of the leather strap. Hoping now that this gift will please my man.Thank you.Happy Holidays.
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Response from Ursul
Thank you for your positive feedback on our Ursul website. We are happy to know that your package arrived quickly and in good condition. We are also delighted that you appreciate the quality of our craftsmanship. We hope your man will also be pleased with his gift. Thanks again and happy holidays to you too.
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Marie C.
Rating: 4 out of 5
following a purchase from 03/12/2020
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Benoît G.
Rating: 4 out of 5
following a purchase from 12/11/2020
Good responsiveness to size changes
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Response from Ursul
Thank you Benoît for your review of our Ursul site. We are delighted that you appreciated our responsiveness in the event of a size change. We do our utmost to ensure optimal customer satisfaction. Thank you for your 4/5 rating. See you soon on Ursul!
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Lassana B.
Rating: 4 out of 5
following a purchase from 09/10/2020
Original signet ring. Resistant. Can be worn in many different ways. It's not extraordinary, but it's great.
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Response from Ursul
Thank you for your review of our Ursul product. We are delighted that you are satisfied with it and that it offers a certain versatility in its use. We take your note into account and hope you will continue to enjoy our original signet ring. Thank you again for your feedback.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/10/2020
Top-notch customer service provided by the manager and creator himself, to whom I spoke for a smooth and unobjectionable return... Great commercial sense and very beautiful quality products... Thanks for the originality, it's out of the ordinary!
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Response from Ursul
Thank you very much for your positive feedback about our customer service and quality products. We are happy to have been able to offer you a pleasant shopping experience and hope to see you soon on our site.
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