Customer reviews of Vers la Terre

1st order of 500g of worms: no worms, all dead or there were never any Call to customer service, free return of 500g of worms: 10 worms fighting a duel It's a shame at the price we pay for them Extremely disappointed I will not order from them again

The worms arrived dead.

My worms arrived dead, I contacted them by email right away to report it and received no response

Product delivered in obviously too fragile cardboard as it arrived torn..

I have no "juice" and apparently no life in my worm compost installed 3 weeks ago. Is this normal? Thank you.

Hello, I reported the next day when I received the worms, they were mostly already dead, I reported it in the order email, I have not received any response from you so far.

Cardboard packaging very damaged, plastic bag ripped open

I found too few healthy worms in the 250g bag. My worm compost will struggle to start with so few worms.

The worms were all dead on reception. Asphyxiated in the plastic bag?

The bag of worms arrived open in the packaging, which was not the case the first time. Fortunately, I didn't lose too many worms in the process.

We received 50g of worms instead of the 500g ordered! Despite several emails and calls, no one has responded.

I discovered that the ordered worm composter comes from Australia.... How to ruin the efforts with the carbon footprint of the worm cafe? What is the logic of selling this product? It's less polluting not to order it and do nothing...

My order is not complete. I sent you an email without a response.

I have not received my order! Not happy at all.

I still haven't received my order and I'm being asked for my opinion?

I received a parcel containing barely 20 or 30g of worms for an order of 250g, so I bought potting soil... A scandal, and the Vers la Terre company has yet to give me a single explanation that makes any sense.

The worms were mostly dead or in poor condition. I immediately put them in the composter when I received them.

The parcel took more than 15 days to arrive and the worms died after one or two weeks.

The worms died three days after being placed in the composter. So I have no more worms and no working composter either.

5 months late, lack of e-mail communication.

Too few worms in the package

Hello Quite disappointed because the bags were open and very dry ... hoping that the glasses will succeed in developing properly. Au plaisir

Site not very clear for the orders, the KIT starting in fact for me meant that one starts thus to have EVERYTHING but it was not the case, moreover the times of preparation of the orders are ultra long and delivery super expensive for not even receiving in 24/48h as written on the site at the time of the order, delivery country selected and the after-sales service is really slow, I get a reply 3 days later when I've managed to manage on my own despite having read and reread the manual. I still don't know when or how I'm supposed to manage the extra bins and the storage plate. I really regret my purchase, especially as these are worms from a species where we don't know how to put ALL our green rubbish, so in the end I still have a green garbage can at home that generates maggots (from fruit flies) because I don't know how to put even the smallest piece of bread in it, all the vegetable waste such as onion skins, etc. will never replace good old garden compost, and worm conditioning sucks, because if I don't cut the plastic into lots of pieces to "rinse" them, I'm throwing lots of worms into the garbage can the plastic bag for packaging the worms breaks the whole image of naturalness, reusability, a box would have been better, so that I could reuse it to harvest the compost afterwards I don't recommend it at all, and I don't intend to sponsor people.

The earthworms were in short supply and very small. I do not recommend this site.

8-day delay between worm order and receipt, which may have resulted in the low number of worms received. Ordered 250 g of worms. I didn't weigh them, but very few were counted.

Order placed in the first half of April and no news since. Had to jump through hoops to be told they were waiting for a delivery but no further info since .... If customer follow-up improves, I'll change my opinion, but for the moment I think it's generous ... It's understandable if the seller takes the trouble to warn of delays ... But here nothing at all with no delivery date to boot ... Non-existent customer follow-up...

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Hello , I received my order on time , logistically it went well but in my 2 bags of 500 grams , there were maximum 50 earthworms , frankly I bought 2 bags of shavings . A commercial gesture was to be made, but I have not been contacted, nothing. Without repair, I'll look for earthworms in Bourges, which I hear is very good. It's not too late, I'm waiting to be contacted. Yours sincerely Philippe et Corinne Houdré, 44 rue des prés-bas 45110 Châteauneuf Sur Loire. Tel: 0619353838 / 0238589927.

I ordered 250g of composting earthworms from their website. I received a total of 6 earthworms, which I find quite expensive for the price... I asked for a commercial gesture but got no answer. I suspected that I wasn't going to receive the 250g, but to receive 6 ... I give it 2 stars, because the delivery was still quick.

Set the right glass weight

No response from an active member

500g of worms mailed to you on Tuesday and no news from either you or the carrier until Saturday, when I was reminded that I had a parcel to pick up, but no one had warned me, and I later learned (following a late update of the information on my account) that the parcel had arrived at its destination on Wednesday (the day after it was sent). The bottom line: I've almost no live worms left?

I received a 30 euro package with no visible worms????

Most of the worms arrived dead I'm very angry

Hello I ordered worms in early November, I sent you an email to have news on my order to date no response

Lid received broken sent mail on their site and no response to date .too bad otherwise well designed item . I had ordered mats that were added to the inside of the impostor earthworm, I guess that's why the lid broke inside.

Compared with the last orders, the delivery contained very few worms, but mostly tiny ones. The last orders had large green ones and small ones. It was a mixture. This time it was all tiny worms, so small I thought there weren't any. But when I put on my glasses I saw a few. Really disappointed with this order.

I ordered a kilo of worms and received 200grams.

I live in Switzerland and ordered a vermicomposter in 2021 and my worm colony was decimated after the winter when I put it back outside. To order new worms this year I had to go through the Swiss Vers la Terre website, where prices are over 50% higher. However, there's no structure in Switzerland and the merchandise is shipped from France. My account was debited, the order didn't arrive and after numerous reminders, I should have received it a month later.