in the purchase process indicated on the site, it was said that vers la terre would contact me to inform me of the delivery I was not contacted, the delivery was scheduled without notifying me on Thursday, then shifted to Friday ... all in a week of heat wave. I don't know if half the worms didn't die of exposure.
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Response from Vers la Terre
Hello, while tracking your package I see that 3 messages were sent to you, did you not get them? Maybe in spam? I'm available by phone to help you 04 67 31 75 23 Fanny for Vers La Terre after-sales service
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Acheteur vérifié
Rating: 1 out of 5
Notified in the morning for delivery by DPD in the afternoon. How to get organized when you're not around. Lacks a detailed guide to setting up the worm café lombri-composter.
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Response from Vers la Terre
Hello, you can find your downloadable user guide on your vermicomposter's page, but I'll also send it to you by e-mail. It's a pity you didn't tell us before your worms left, we could have included it... As for the delivery, it's true that the time was a bit tight, I'm sorry about that, but fortunately my colleague Lucile sent you an e-mail to let you know that the parcel had left. Fanny for Vers La Terre after-sales service
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Acheteur vérifié
Rating: 1 out of 5
I buy elsewhere which has enabled me to tell the difference ...apart from compost , no worms or only babies ...theft ....de l'escroquerie ...je parle en comparaison aux autres fournisseurs.... company to avoid
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Response from Vers la Terre
Hello, the whole team is very sorry about your negative comment... Why didn't you contact us if you weren't satisfied with your worms? We're available by phone or by e-mail at [email protected] Fanny for customer service
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Acheteur vérifié
Rating: 2 out of 5
I placed an order with you on February 1st and it wasn't until February 26th that I was able to pick up my worms... Fortunately, in the meantime, I received a new delivery because if I had picked up my first order, which arrived after 15 days, I don't think the worms would have been in good shape. I made 5 phone calls all the same and once I was told "yes, we'll send them out on Monday" but unfortunately the person didn't send out the order and without my phone call the worms wouldn't have left your premises. Anyway, I finally received my worms and started my vermicompost. It's a pity that we have to order worms from you because there are no other "sellers".
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Response from Vers la Terre
Hello, I'm sorry to see your very negative opinion of us as I thought I had done my utmost to ensure your delivery. We're still human and despite our vigilance your order encountered problems, for which we apologize once again. It's not an easy thing to manage live goods, especially in transport, but rest assured that we put all our heart into our orders. Fanny for Vers La Terre after-sales service
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Acheteur vérifié
Rating: 2 out of 5
Sell a pack with 5 banks and not 2, that would avoid recommending 3 banks. Or strongly recommend it on your site.
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Response from Vers la Terre
Hello, we've tried to vary our offer as much as possible to suit all households while respecting the optimal operation of the City Worms. That's why we don't offer a pack with 5 trays, which is the maximum capacity of the system. We prefer to direct you towards a larger model, like the Worm café, to guarantee the best operation :) We are available by phone or e-mail to discuss your needs with you. Fanny for customer service
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Acheteur vérifié
Rating: 2 out of 5
I placed an order on December 10th. To this day, I still haven't received anything. I sent an email 2 days ago to find out more and I haven't heard anything back Dominique Le Calvez
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Response from Vers la Terre
Hello, I'm sorry but I couldn't find your e-mail, to which address did you send it? However, I was able to find your order and it's leaving today! A delay of a few cents had put it aside... Fanny for customer service
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Acheteur vérifié
Rating: 1 out of 5
I only received one of the two orders... and since then no news!
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Response from Vers la Terre
Hello, have you contacted our after-sales service? Could you send me an e-mail with your order number on [email protected] to do some research :) And Happy New Year, Fanny for after-sales service
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/08/2021
The worms were dead
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Response from Vers la Terre
Hello, Have you contacted our service department to find a solution? Please call us or send us an e-mail to [email protected]
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/06/2021
The delivery of my order was delayed by a week. I don't know if the worm package was replaced or not in the meantime, but there weren't many live worms when the package arrived.
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Response from Vers la Terre
Hello, given your comment I think you have not received our apology email indicating the delay in the departure of your order... Did you receive our little gift to apologize for the delay? If you have any problems with your order, please contact us at [email protected]
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/06/2021
Never any shipping info after one month still nothing received It's disappointing
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Response from Vers la Terre
Hello, I understand your disappointment but unfortunately the problem is with the transport company. I sent you an e-mail again this morning to give you an update on the delivery, did you receive it? I'm always available by phone or e-mail at [email protected]
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 20/05/2021
The website said I'd be called before shipment, which wasn't the case, and the relay point mentioned at the time of purchase wasn't the right one, which caused several days' delay, even though we're talking about live goods... It wouldn't be so bad if it wasn't the second time this had happened to me, in 2 different cities.
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Response from Vers la Terre
Hello, I'm sorry to hear about your delivery problems, but your parcel was sent to the address you chose when you placed your order. In fact it's a problem with the carrier, your parcel centre having refused the parcel, they had to drop it off at another parcel centre. You should still have been informed, so I'm passing this on to the transport company!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/05/2021
dreadful delivery requiring at least 10 confirmation emails for THEIR change of delivery day. As it's for French friends, I'm sorry but it's prohibitive. They were stuck at home for 2 whole days! Impossible to repeat.
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Response from Vers la Terre
Hello, I completely understand your dissatisfaction and please believe that we are doing our utmost to limit these delivery problems. That's why we advise our customers to use parcel relays so they don't get stuck waiting for a parcel. Lombric'alement, Fanny for customer service
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/05/2021
I can't evaluate a product I haven't received... and no reply to my email reporting this problem...
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Response from Vers la Terre
Hello, I'm sorry but we don't have any trace of your e-mail. What e-mail address did you use to contact us? My colleague Lucile informs me that she spoke to you on the phone to solve your problem, but if by any chance you still have a problem, don't hesitate to come back to us at [email protected] :)
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/04/2021
no delivery and no response from customer service
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Response from Vers la Terre
Hello, I thought my colleague had solved your problem... Please do not hesitate to contact me at [email protected]
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/11/2020
the 14 kg parcel that was supposed to be delivered near my home was delivered to the other end of Paris. I couldn't pick it up because of the volume! I request a refund
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Response from Vers la Terre
I'm really sorry about this, I saw with my colleague a new planter is leaving today for delivery to your home directly. I hope the delivery goes better.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2018
I didn't receive the product, so I can't evaluate it.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2017
It wasn't delivered on time, so I cancelled the order.
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