Customer reviews of Vignerons d’Exception

Hello, first of all thank you for your trust and for taking the time to give us your opinion. I hope you enjoy the wines we've just delivered. Just a small point about the high shipping costs of €20 inc. VAT (we only collect €16.67, the rest goes to the taxman): the carriers charge us much more than the €16.67 we charge for delivery. The problem is that many online retailers are prepared to lose money by delivering everything virtually free of charge (and thus passing off €20 as a "high" or even exorbitant delivery charge) just to achieve "volume", without having to worry about moving a truck for each small order (because when you pay almost nothing for delivery, you're more likely to order small quantities). Unfortunately, we don't have the means, let alone the will. Certainly for reasons of profitability, but also for environmental reasons: we feel we should charge "at least a little" for delivery (unfortunately, this is still too much for you, I understand and I'm sorry!). We're convinced that it's absurd for web giants to make a €20 delivery seem "expensive", when in fact it costs even more! In order to minimize the number of deliveries and maximize the number of groupage orders, we offer the option of keeping wines free of charge while waiting for a larger groupage order, and thus paying nothing at all for delivery (offered >400€). This way, everyone, including the planet, benefits: many customers no longer order 5 times 1 box (paying €20 each time) but rather 1 time 5 boxes (paying nothing for delivery /1 truck trip instead of 5). In short, I hope you understand why we charge €20 for delivery, and that you'll group your orders so you don't have to pay anything at all :-) Once again, thank you for your trust... and your understanding... and above all, happy tasting! Tristan Depauw, founder of Vignerons d'Exception

Dear Sir, Aupilhac's gris and rosé are the same wine. But you also wrote that the white was bitter, giving it the same 1/5 rating as the site. That's probably what you wanted to make clear here. It's amazing, we've been selling almost all Sylvain Fadat's vintages (Grand Prix RVF 2021, elected winemaker of the year by all French winemakers) for almost 10 years now, and he's unanimous in terms of quality... in fact, he's one of the most repurchased estates in our selection. We've never had the slightest complaint, apart from the inevitable corked bottles. Two of us tasted it last year (gris) and three this year (blanc), and found no bitterness... but all tastes are natural and we respect your judgment... I invite you to call us when you wish to order, so that together we can rule out wines that might not be to your liking. Best regards, Tristan Depauw.

Hello Sir, and thank you for taking the time to leave us a review... With which I can unfortunately only agree. This delivery was below par, and I thank you for your objectivity in rating the wine concerned with 5 stars... I hope you'll give us another chance, considering that on your first 16 orders, we had no problems... The 17th was in fact a fiasco, our carrier SCHENKER having made a series of blunders. Should there be an 18th order, rest assured that we'll do our utmost to ensure that it goes off without a hitch. Once again, our deepest apologies... Tristan Depauw.