Customer reviews of Vignerons d’Exception

Hello Sir, thank you for your objective and constructive comments, and sorry for the inconvenience our logistics system imposes: full boxes and daytime delivery outside weekends. Here are a few explanations of my choices, which I'm obviously reviewing to improve our services: 1. non-mixing: the wines we sell are mostly well-known vins de garde, which our customers buy to age and taste from time to time - it would be a shame to have only one! That's why we've chosen to offer only original cartons/cases, which is of course also less expensive and enables us to offer the best prices, without making a loss (many competitors lose a lot of money by offering very expensive services free of charge, so much the better for customers in the short term... but will these colleagues last long? societe.com is a good tool). Our prices would be different if we had 1 carton of each of our 900 cuvées open for "à la carte" blending, and had to pay handlers to create blended cartons after buying a new one and throwing away the one from the winemaker (not great for the planet). We now offer a dozen or so "house" blends, for those who wish to discover them, but no more... You're right, it's a service we need to make more widespread, which we'll do little by little, as our business grows and we're able to devote more resources to it. 2. Specialized carriers who only deliver during the day: in the past, we have tested non-specialized carriers who deliver on Saturdays and also to relay points. There was a lot of breakage, despite compulsory repackaging in special cartons designed for mechanized sorting lines (the carton must be able to fall 2 meters without breaking - what respect for wine?), and the wines could remain several days in an overheated store... with potentially catastrophic results for bottles costing hundreds of euros that we can't even replace, because they're so rare! Aware that not delivering to a relay point is not an acceptable solution, we'll soon be implementing this system, as soon as we've convinced our specialized carrier to adapt his IT system... but we'll make sure to communicate carefully about the risk of poor conservation of the wines! We're making slow progress and improving our services, but we'll be sure to do so as our resources increase, depending on our healthy growth, because we want to still be around in 10 years' time to offer the fine bottles that are currently ageing in our cellars! Thank you again for your understanding. Tristan Depauw company founder.