9.6/10
★★★★★
based on 3439 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Elastic on the bracelets of poor quality, the cat's eye that I ordered as a bracelet does not look anything like the photo of the product, I am very disappointed with your products and prices charged

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Patrice F.
purchased on 30/11/2022
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1 /5
★☆☆☆☆

They do not specify delivery times correctly. They explicitly put 24 hours unless they have volume ....ni one more delay condition. It took me 7 days without being in any special condition for large order volume, without notice, and without anything. And you pay 3.50 for the 24 hour shipping they say themselves. That they change the conditions because it is misleading advertising and can be reported.

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Maria Angeles Y.
purchased on 07/09/2022
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1 /5
★☆☆☆☆

I ordered n ring in size 11 which would be equivalent to a 6 and they sent me a size 9 which corresponds to a size 18.

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Beatriz D.
purchased on 31/08/2022
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1 /5
★☆☆☆☆

They have changed the format of the wed and I don't like it, I find it more difficult.

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María Luisa B.
purchased on 02/05/2022
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1 /5
★☆☆☆☆

All parts poorly polished and pitted. A tare item cannot be sold as a new item without notice. All 4 items ordered damaged. A disappointment. And me advertising you ahead of time to my 46k followers for trusting a 'friend'. I hope you do not do it to everyone, I did not return it because I work 36 hours a day, but the comment was pending.

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Eric G.
purchased on 21/02/2022
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1 /5
★☆☆☆☆

Has not arrived

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India G.
purchased on 05/01/2022
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1 /5
★☆☆☆☆

You buy items in the online store and then they tell you they don't have them. The delivery dates are too late.

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Jaume B.
purchased on 25/11/2021
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Answer from Vives de la Cortada
Good Jaume, we are sorry that your experience has not been satisfactory, we would like to clarify that in times of high volume of orders such as Black Friday, our shipments are affected, that is why when an order is placed during these dates we notify that these will arrive late. Outside this period of time our shipments are 24h. We apologize for the inconvenience.
1 /5
★☆☆☆☆

The pendulum and the roller are of very poor quality.

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Ester G.
purchased on 09/09/2021
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Answer from Vives de la Cortada
Good Ester, we are sorry that your experience has not been satisfactory, from here we want to remind you that if any product is not what you expected, you can return the items within 48 hours of receiving the order. If you have any doubts, you can check the conditions in the "Shipping and returns" section of our website. If you wish you can call us at 93 304 18 86 and we will help you to process a return. Sorry for the inconvenience.
1 /5
★☆☆☆☆

What I received does not look like the photoI ordered two designer pendant jewellery and received two small pieces of stone cut with a saw. My wife doesn't want it because it's ugly".

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Ferran M.
purchased on 03/03/2021
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Answer from Vives de la Cortada
Good Ferran, they tell me in logistics that they have sent you another unit in compensation for the piece that has arrived. Are you satisfied with the solution we have provided you?
1 /5
★☆☆☆☆

The product does not match the description

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Montse P.
purchased on 31/12/2020
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Answer from Vives de la Cortada
I will not return it as I needed it and I'm using it, I'm disappointed that it is not the expected size as it says in the description, perhaps it would be more intelingente put between 3x4 and 6x4 not to generate false hopes, but as I say I will not return it, thanks for your interest and I will think before I buy again with you, thanks.a greeting.
1 /5
★☆☆☆☆

The product does not match the description

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Montse P.
purchased on 31/12/2020
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Answer from Vives de la Cortada
Hello Montse, you can return the product by calling 933041886 from Monday to Friday from 9 am to 8 pm. If you dial extension 2 they will tell you how to process the return. Sorry for the inconvenience.
1 /5
★☆☆☆☆

The product does not match the description

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Montse P.
purchased on 31/12/2020
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Answer from Vives de la Cortada
In the description the size it says is 6x4 and the pieces that I have received are 3x3 and 4x3 I am disappointed.
1 /5
★☆☆☆☆

The product does not match the description

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Montse P.
purchased on 31/12/2020
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Answer from Vives de la Cortada
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1 /5
★☆☆☆☆

The order took me four days to receive it even though it was sent by Correos Express. I am trying to contact the store to explain a question about my order and no one answers the phone or the whasApp.customer service and service we can say that does not exist. I hope someone will contact me."

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Andres P.
purchased on 21/12/2020
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Answer from Vives de la Cortada
Good Andres, we usually answer all calls, but on Sunday we are not open, so surely no one has attended you.regarding your your order we have been reporting that we have delays because of the restrictions of covid and the volume of purchases during the black friday. Regards and sorry for the inconvenience".
1 /5
★☆☆☆☆

My experience has been apart from disappointing because of the poor quality of the products...it has been a waste of my time not receiving an answer about the return of my order..so as you have time to send surveys and you don't have time to attend my claim I will make a claim for payment to my bank as I have communicated on another occasion.

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Vanessa B.
purchased on 12/12/2020
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1 /5
★☆☆☆☆

I was expecting a single citrine druse and not so many small pieces, very small very small.

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Anonymous A.
purchased on 09/12/2019
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Answer from Vives de la Cortada
Good morning Carlo, in the product description it specifies ".