4.4/5
★★★★☆
based on 995 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

The shipment never arrived

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Verified Buyer
purchased on 27/07/2022
Answer from Wear Moi
Dear customer, Your opinion is important to us, thank you for taking the time to share your review. We are sorry your experience was not what you expected. Our transporter informs us that your package has been returned to us. As soon as we receive the package, our customer service will contact you to confirm if you want an exchange or refund. Please accept our sincere apologies for the inconvenience caused. Sincerely, the Wear Moi team.
1 /5
★☆☆☆☆

I placed my order of one leotard and one skirt that my daughter needed for summer intensive. When placing my order the ship date was in early June. After placing the order the confirmation date had changed and it had a ship date of July 18, but that wasn't even honored. The items arrived around July 29 (summer intensive was over). I was excited about the promotion with the order of a a free Black Large dance bag (Product DIV95) but instead we only received a tiny cheap swag bag with the wear moi label like you get for free shopping at a dance store.

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Verified Buyer
purchased on 01/06/2022
Answer from Wear Moi
Dear customer, Thank you for taking the time to write to us about your order. We are sorry we did not fulfill your expectations. Wear Moi is always looking for ways to improve, so your opinion is important to us. We are taking your feedback about shipping in consideration. Please accept our sincere apologies for the inconvenience caused. Our marketing team will contact you shortly about the mistake with the DIV95 bag. Sincerely, the Wear Moi team.
1 /5
★☆☆☆☆

Terrible never again. Go absolutely anywhere else. Patronising ignorant support.

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Verified Buyer
purchased on 09/07/2022
Answer from Wear Moi
Dear customer, Thank you for taking the time to write to us about your order. Could you tell us more about your experience? How can we improve to satisfy you better? We would like to have your feedback to improve the quality of our service. In the meantime, please note that we are here to help you in any way possible. Feel free to contact us by e-mail at [email protected] . Sincerely, the Wear Moi team.
1 /5
★☆☆☆☆

One month on and still hoping to receive my order. Disgusting.

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Verified Buyer
purchased on 23/06/2022
Answer from Wear Moi
Dear customer, Thank you for taking the time to write to us about your order. We are sorry we did not fulfill your expectations. Wear Moi is always looking for ways to improve, so your opinion is important to us. We are taking your feedback about shipping in consideration. Please accept our sincere apologies for the inconvenience caused. Sincerely, the Wear Moi team.
1 /5
★☆☆☆☆

Unfortunately the order was incomplete. After a couple of months from the order date I recived only 1 item of the 2 I ordered (the skirt but not the leotard). Now I’m leaving and I hope the customer service will help me sending it to my new address, since I need it in maximum a couple of week. I didn’t expect so many problems.

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Verified Buyer
purchased on 29/04/2022
Answer from Wear Moi
Dear customer, Your opinion is important to us, thank you for taking the time to share your review. We are sorry your experience was not what you expected. Our customer service will contact you shortly to confirm your new address, and your estimate delivery date. Please accept our sincere apologies for the inconvenience caused. Sincerely, the Wear Moi team.
1 /5
★☆☆☆☆

I STILL have NOT received this white ballet sweater and am waiting to hear a status update!

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Verified Buyer
purchased on 15/02/2022
Answer from Wear Moi
Dear customer, Thank you for taking the time to share your review. We are sorry your experience was not up to your expectations. Our standard delivery time is estimated between 3 and 4 weeks. In addition, your order confirmation email indicates a delivery date. When the package was shipped, you should have received an email (to the address we have on file) with the tracking number. Our customer service will contact you shortly to confirm all of the above. We apologize once again for the inconvenience caused. Sincerely, the Wear Moi team.


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