★★★★☆
based on 995 reviews published
Latest neutral customer reviews
The return label should be available from the beginning.
The experience of designing my own leotard, and the end result are 5 stars, very good. But the delivery was very messy and slow, not good at all. It seemed TNT was delivering on the expected date, but at the last minute it changed to the criptic "scheduled delivery pending". I was patient for a week, and then tried to contact Wear Moi. No answer, the phone number didn't work. TNT informed me they never received the package in the first place. In the end, I got a message from Wear Moi that they would contact the factory, and would let me know what was wrong. Then, without warning or any updates, the package arrived. So it felt messy, and the communication was very poor. I'm used to emails telling me when my order is delayed.
The Loyalty program was just closed without any notices.
Product arrived too late. I then had to pay postage to return goods.
Delivery too slow even though the product is available and in stock.
I was twice emailed by Wear Moi that I was the lucky recipient of a birthday present on my last two birthdays but received nothing and my enquiries were ignored. If I get the product I need for the ballet school elsewhere, I would
The site is easy to use.
Unfortunately the delivery took 2 weeks instead of 3 days. We were lucky that we got the skirt just one day before leaving for the competition.
The site is a joy, but the delivery service is not satisfactory: delivery times are long and you can't opt for the Point Relay, which is so practical!
This is my first time ordering at Wear Moi. The collections are nice. The website experience is ok, but the shipping time for ready-to-wear items is very long, in my opinion. Calling customer service is good, but the order status on the website should be more up-to-date, so I do not need to contact customer service during office hours to check when the order will be ready or shipped. Thank you!
It is very strange experience. I ordered the same skirt, same size as we had and it was like 2 times smaller than the one we had before.
Overall experience with Wear Moi web store is good. However, I don't really like the courier what they are using on Finland. The quality of the courier service is really terrible. It doesn't meet at all consumer needs for today. The delivery service is rude, they don't offer time estimation when the delivery is done and they don't offer pick up places. I wish they would use some different courier.
Ordered on 12/8. Was supposed to ship on 12/29. Did not ship until 1/11. Took another week to receive. Once arrived, the sleeves to the small are extremely tight. My very small daughter could barely move her arms. She is 5’2”. & 110lbs. Small is her normal size. This was a Christmas gift. These leotards are $100 plus. The sizing should be correct. My daughter loves the leotard, and we will buy again in medium to see if the sizing quality is better.
Your website is very attractive and neat, but the product ordering process is a bit complex, in fact I ordered the product in the wrong color.
Unfortunately, the selection of men's products is very basic and limited, which often leads me to buy abroad.
The product was not the right shade as depicted on the website.
Delivery is very slow, shipping is expensive. Sizes are wrong: I measured my kids and it still didn’t fit. return and reimbursement was straightforward but I had to pay for shipping, so in the future I will buy products through a different store.
Package over 2 months late, would not recommend again.
1. Delivery is slow. 2. When I paid, all items are available. But I was informed some items not available after one month you intend to deliver my order. I paid big amount delivery fee and waiting a month, just received a few items. Very disappointed.
Confusing website, fit guide not accurate and long shipping times with little visibility into tracking.
Shipping info is usually nonexistent.
I have not received my order in full
After receiving the SERENADE, I was not 100% happy with the product. Returning the product to France was inconvenient. To help resolve this matter and to help maintain your cliental, I would suggest a new policy allowing Australian clients to return Wear Moi products to an Australian office or dance store stocking Wear Moi. Sincerely.
Logistics too slow, hard to return
So so
Our emails should have crossed.
Thank you for taking the time to write to us about your order. We are sorry our products did not meet your expectations. Our customer service will write you to have more detals about your feeling and proceed to quality controls. Please accept our sincere apologies for the inconvenience caused. We hope to earn your trust again with a future order. We will do our best to serve you better.
Sincerely, the Wear Moi team.
Full order couldn’t be delivered in time, communication was terrible
Top half of the leotard was far larger than advertised - the sleeves hung like a baggy tshirt.
Thank you for taking the time to write to us about your order. We regret that you were not 100% satisfied with your experience. Following the other message you have published, we have already get in contact with you. We are sorry for the inconvenience. Sincerely, the Wear Moi team.
Everything is ok,just need to work with delivery
This site is easy to use and has all necessary info about each item and stock available. I have had odd emails saying my cart is full after I know I have just finished my purchase. On one occasion, I went back to my cart and saw items in it and thought perhaps I didn't confirm purchase and I ended up buying items that I deleted from my cart because they were the wrong size. I had to pay shipping to return! i hope this is a glitch at the site that will be corrected and not an intentional lure to get me back to the site. Some sites have a weird email lure that is confusing and makes me not want to shop again. I am a loyal Wear Moi customer and don't need to be upsold or emailed, it is annoying. I also prefer sites to use PayPal. Hopefully this will be available soon on your site. For the most part, I have had a satisfactory experience shopping on Wear Moi. Thank you.
That's exactly it, good quality products but a very long delivery time.
The products have been fantastic, but shipping and processing times have been fairly slow.
Navigating the site was easy enough, but the turn around time was too long. I did not receive my skirt for 2 weeks and the tracking information was never up to date.
Thank you for taking the time to write to us about your order. The estimated shipment date indicated on order confirmation was from January 13th, and regarding the tracking number the parcel has been delivered on January 19th. We regret that you were not 100% satisfied with your experience. Sincerely, the Wear Moi team.
Order came with a big delay. Also, it’s really expensive to send order back, because that costs 20€ ( order was ~70) so there is no rational reason to do that. Really bad experience this time. Especially delayed delivery…
Thank you for taking the time to write to us about your order. Your order confirmation indicated an estimated shipment date from January 11th, and at this date TNT had already collected your parcel and was on its way. We confirm that accordingly to the sales terms, customer is responsible for all return shipping fees. We regret that you were not 100% satisfied with your experience.
Sincerely, the Wear Moi team.
Sizes not as expected
Thank you for taking the time to write to us about your order. We are sorry that we did not meet your expectations. As stated in response to your previous comment: Wear Moi is always looking for ways to improve, so your feedback is important to us. Our size chart is accessible on each product page and will help you choose the size that suits you best. We take note of your comments regarding the sizing of our JURKA. Please accept our sincere apologies for the inconvenience caused.
Sincerely, the Wear Moi team.
Most of the items could not be delivered. The adult leotard is very badly cut and the children's leotard is very small. Very disappointed with this order...
Regarding your comments on the cuts of the various products, as we have not yet received any returns for these items, customer service will contact you. We apologize for the inconvenience. We will do our best to serve you better in the future. Sincerely, the Wear Moi team.
The product is beautiful… that’s why i still purchase it… but, it takes a long time for it to arrive. i ordered in early november f and my order arrived almost 6 weeks later…
The customer experience is correct. The only point for improvement is that the shipping date I was given was not respected. My order was shipped several days later.
Delivery times were awful. After waiting for almost two months, I got an email that half of my order was out of stock. Communications were uninterested and unhelpful.
The shipping took soo long!
Nice website, high postal and returning costs