Customer reviews of Wesco

Hello, we thank you for alerting us through this channel. The delivery conditions of your order are clearly not in line with WESCO's quality commitments, and this situation displeases us as much as it does you. We sincerely apologize for this bad experience. In order to offer you a solution, we invite you to send a complaint, accompanied by photos of the soiled mobility elements, to our customer service at [email protected]. We hope that our responsiveness and our concern to satisfy our customers will encourage you to give our site a second chance. Have a good day.

Hello, we thank you for taking the time to share your feedback. We understand your disappointment regarding this delivery experience and we apologize for the inconvenience caused. Our after-sales service has registered your complaint. However, in order to offer you a solution quickly, an email was sent to you by our customer service team on 15/12, which has remained unanswered to this day. Our after-sales service is at your disposal to compensate you. We hope you will give our site another chance, looking forward to seeing you soon at www.wesco.fr, have a nice day.

Hello, thank you for taking the time to share your experience with us. We understand your disappointment regarding this delivery that did not go according to WESCO's quality commitments and we apologize for that. To compensate you, our customer service will contact you to refund the express delivery. We hope that despite this unfortunate experience, your order will bring you full satisfaction in use and will encourage you to give our site a second chance, have a good day.

Hello, thank you for taking the time to share your feedback with us. We are sorry to hear about your disappointment regarding the use of this 2-in-1 duvet/fitted sheet. Since its introduction to the collection, we have received very few negative feedbacks and none concerned the dimensions of the product. Following your feedback, we have verified the product dimensions to ensure that the description is accurate. The dimensions after washing of this 2-in-1 duvet/fitted sheet are indeed 120 x 60 cm to be used with our 120 x 60 cm mattress. If you wish to return it, our after-sales service is available by email at [email protected]. Hoping to see you again on our site despite everything, have a good day.

Hello, we thank you for notifying us through this channel. Indeed, the order was delivered before the announced deadlines and we understand your disappointment regarding this delivery experience. We have escalated your feedback on this unsatisfactory service to our logistics department so that they can take the necessary measures to prevent this situation from happening again. We hope you will give WESCO another chance and we look forward to seeing you again soon on wesco.fr, have a nice day.

Hello and thank you for alerting us through this channel. Indeed, the delivery of your package did not happen as quickly as expected due to an incomplete address on your customer account. Our carrier has informed us that they contacted you to clarify the address and presented themselves several times. To avoid this situation from happening again, we invite you to carefully check your delivery address when placing your order. Our customer service indicates that the delivery was successfully made on 29/08, and we hope that our products will meet your satisfaction and that we will see you again soon on Wesco.fr, have a nice day.

Hello, thank you for your feedback. Your browsing experience on our site did not satisfy you, and we are sorry for that. After forwarding your comment to our web team, it seems that we have already encountered a similar problem, the browser, which was more up to date, was then the cause. We recommend updating your browser, as the problem may come from there. If this is not the case, we would like to thank you for taking the time to share your experience with us. Our teams are mobilized daily to continue improving our site and your feedback is valuable to us, as customer satisfaction is our priority. We hope you will give Wesco another chance and we wish you a good day

Hello, thank you for taking the time to alert us this way. We understand your disappointment regarding the processing time of your complaint and we apologize for it. Our after-sales service is mobilized daily to respond to our customers, however, they sometimes have a delay of one or two days in processing. We hope that the solution proposed by our team during the processing of your complaint, namely the reshipment of the missing products, satisfies you. Our after-sales service has noted that the package presented to you had been re-taped, we are forwarding this experience to our logistics service to prevent this situation from happening again. We sincerely hope that the response provided by our team will encourage you to give Wesco a second chance, have a good day

Hello, thank you for taking the time to write to us. We understand your disappointment and apologize for the inconvenience caused. For several months, the health crisis and more recently the unstable geopolitical context have disrupted logistics activities, causing us supply and transport difficulties. We are doing our best to ship our customers' orders as quickly as possible and to inform them about delivery times. That is why the order confirmation message sent to your email on August 2nd mentions two different delivery dates, between August 16 and 18 for the first part of the order, and between September 21 and 23 for the second part of the order. We regret that you were not aware of this information. We invite you to contact our customer service at 05 49 80 01 66 starting September 1st, who will be able to inform you about the shipment of the rest of your order. Despite this bad experience, we hope that our products will bring you complete satisfaction in use, and that you will give WESCO another chance. Have a nice day.

Hello and thank you for taking the time to provide us with your feedback through this channel. Our service regarding the shipment of your order did not meet our quality commitments, and we apologize for this situation. We are forwarding the information to our logistics department, which will be able to liaise with the carrier in question regarding this incident, which is beyond our control. Our customer service team received your complaint on August 5th, processed it today, and got back to you this morning. We hope that the proposed solution, namely a full refund of your order, will satisfy you and encourage you to give WESCO another chance. Have a nice day.

Hello, thank you for alerting us through this means. We apologize for the inconvenience caused. We invite you to contact our after-sales service by email at [email protected], so we can understand the problem to prevent it from happening again in the future and offer you a solution to resolve it. Hoping to see you again soon on our site, have a good day

Hello and thank you for sharing your experience with us through this means. We have inquired with our supplier to find out if strong exposure to heat could alter the product. In the case of exposure to high heat, if the packaging of the modeling clay has been opened, the clay will harden quickly, making it difficult to shape. If the packaging has not been opened, the clay should still be easy to work with. Exposure to the sun does not cause any other effect than the possible hardening of the dough. If you find that the clay has become difficult to shape due to this exposure to the sun, we invite you to file a complaint with our customer service at [email protected]. Our team will then be able to offer you a solution. We have reported your experience with the carrier to our logistics service, so that this situation does not happen again in the future. We hope we have answered your questions and that, despite this unfortunate experience, you will give Wesco another chance. Hoping to see you soon on our site, have a nice day.

Hello, we thank you for notifying us of this problem through this means. Indeed, if you received an incomplete order, it seems that it is an error on our part and this does not correspond to our quality commitments. We understand your disappointment and sincerely apologize for the inconvenience caused. We attach the utmost importance to our customers' satisfaction, which is why we are keen to offer you a solution that will fully satisfy you. To do this, we invite you to contact our customer service at [email protected] or at 05 49 80 45 05 and to send them a photo of the incomplete package in order to make a complaint. We will strive to provide you with a response so that you can quickly enjoy the ordered play kitchen. We hope you will give WESCO another chance, have a nice day.

Hello, thank you for your feedback. We apologize for the bad experience you had. Customer feedback allows us to reflect and improve, as the quality of our services and customer satisfaction are our priorities. Please feel free to detail how the delivery service disappointed you, so that we can address it and provide our customers with an optimal delivery experience. We hope to see you again on our site and wish you a good day.

Hello and thank you for taking the time to give us feedback. We understand your disappointment in receiving the wrong package out of the three you were expecting. We sincerely apologize for the inconvenience caused. We thank you for contacting us, allowing us to offer you a solution to correct this problem. As agreed with our customer service, we will send you the correct product along with a prepaid label so you can return the wrong package at our expense. We hope this solution works for you and that you will give WESCO another chance. Have a nice day.

Hello, thank you for taking the time to alert us through this channel. We understand that this experience did not meet your expectations, and it does not reflect Wesco's quality commitments. We are currently in contact with the carrier to understand the origin of the defects found on the product and to avoid the problem from happening again in the future. Our customer service has received your complaint and will get back to you soon to offer a solution, which we hope will encourage you to give our site a second chance. Have a nice day.

Hello and thank you for alerting us this way. The delivery of your order was not carried out according to WESCO's quality commitments and we are sorry for the inconvenience caused. We invite you to contact our customer service at [email protected] or at 05 49 80 45 05 so that we can offer you a solution quickly. We hope you will give WESCO another chance and that we will soon see you again on our site.

Hello and thank you for your feedback. We are sorry to hear that you did not receive tracking information for your package; we place great importance on the quality of our services, whether it be advice or listening. That is why we invite you to contact our customer service in such situations; our team is at your complete disposal at 05 49 80 01 66. Regarding your order placed on May 5th, we can see that a confirmation email was sent to your email address on the same day, in which you could find the tracking link for your package. Your order was indeed shipped from our site on May 6th. From the moment the package leaves our site, you could track the delivery of your package via La Poste using the tracking link. We can see on the La Poste website that a delivery was indeed noted on May 11th in your mailbox. We hope we have answered your questions and look forward to seeing you again soon on our site. Have a nice day.

Thank you for your feedback. WESCO places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to WESCO's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. Our after-sales service has taken your complaint into account and will get back to you to provide a solution as soon as possible. We hope you will give our site a second chance. Have a nice day.

Hello, thank you for alerting us through this channel. We are sorry for the inconvenience caused. We understand your disappointment regarding the receipt of the order outside the desired timeframe and we acknowledge that you did not receive the response you were looking for. Regarding the product, indeed, you ordered a chair with a tray and a crotch strap, but the crotch strap is fixed to the tray, so it is not possible to use the crotch strap alone, without the tray. For this product, if you wish to use the chair with the crotch strap but without the tray, we offer the accessory alone (reference 63215). This experience does not align with the values upheld by Wesco. It is through this type of feedback that we question ourselves daily, in order to continue improving, refining our product descriptions, with customer satisfaction as our primary goal. We hope you will give Wesco another chance and that we will soon see you back on our site.

Hello, thank you for taking the time to provide us with your feedback. We are sorry to hear that your order was damaged during transport and understand your disappointment. Our customer service has taken your request into account and will get back to you in the coming days to provide you with a response that we hope will satisfy you. Despite this experience, we hope you will give WESCO another chance and that we will soon see you again on our site. Have a nice day.

Hello, thank you for your feedback. We understand your disappointment and are sorry for the inconvenience caused. This experience is not in line with our quality commitments, our customer service team will get back to you as soon as possible to respond to your complaint. We still hope that you will trust WESCO again for your future purchases. Have a nice day.

Hello and thank you for your feedback. We are sorry that your experience on our site did not meet your expectations. To avoid encountering these problems again, we recommend that you create an account on the site, you will be able to place orders more easily than with a guest account. By creating an account, you will also have the possibility to save a list of your favorite items, to find on the site whenever you want, which should facilitate your purchases. We sincerely hope that this unfortunate experience will not prevent you from coming back to us at www.wesco.fr. Have a nice day

Hello and thank you for your feedback. We are sorry to hear that the product received is unusable. This is obviously not in line with our quality and satisfaction commitments. Could you please send us a complaint by email to [email protected] attaching photos of the defective product? Our teams will get back to you as soon as possible. Thank you in advance for your cooperation and have a nice day.

Hello and thank you for alerting us this way. Our customer service has received your request and will get back to you today. See you soon on our site, have a nice day.

Hello and thank you for your feedback. Your customer service request has been taken into account and a return was made to you on 31/03. We are sorry for this error and hope you will give WESCO a second chance for a future purchase. Have a nice day.

Hello and thank you for this review on your order. Indeed, the delivery of your package did not go optimally and this independently of our will (addressing problem on the carrier's side). We take note of your disappointment regarding both the delivery and the disproportionate size of the package. Despite this, we hope to see you again soon on our site. Have a nice day.

Hello and thank you for your feedback. We regret this delivery delay independent of our will: the timeframe does not correspond to the chosen service and your dissatisfaction is legitimate. We will report this anomaly to the concerned carrier and we will get back to you to offer a commercial gesture. We hope that despite this disappointment, you will trust WESCO for a future purchase. Have a nice day.

Hello and thank you for alerting us to your disappointment regarding the delivery. We are sorry to read that it did not go according to our own commitments regarding service. We will certainly pass this feedback - independent of our will - to our logistics service so that this does not happen again. Despite this inconvenience, we hope you will trust WESCO again for your future purchases. Have a nice day.

Hello and thank you for this feedback. We are sorry for this address printing error independent of our will. We take note of your legitimate dissatisfaction so that this type of inconvenience does not happen again. Despite this disappointing first experience, we hope to see you again soon on our site. Have a nice day.

Hello and thank you for alerting us this way. We are sorry to read that the majority of the received bells do not meet your expectations. Following the replacement of this product, it is possible that you received old references and this does not comply with the order placed. Also, our customer service is at your disposal at [email protected] for any complaints. You can mention the different dimensions received and our teams will get back to you as soon as possible to provide a solution. Despite this inconvenience, we hope to see you again on our site. Have a nice day.

Hello and thank you for alerting us to the defective nature of the product received. We are particularly concerned about the quality of our products and this service does not meet our commitments in this regard. Our customer service has received your complaint and should provide you with a response during this week. We hope to see you again soon on our site. Have a nice day.

Hello and thank you for alerting us through this channel regarding your disappointment with this order. We apologize for the defective nature of the product received. Our customer service teams are doing their best to respond to requests as quickly as possible. They should provide a response to your complaint this Monday, March 7. We hope that despite this inconvenience, you will trust WESCO for your future purchases. Have a nice day.

Hello and thank you for alerting us this way. We are sorry to see that your order was delivered incomplete and we apologize for this error. To date, our customer service has not received any complaint from you, so I invite you to contact them by email at [email protected]. Our teams will ensure to provide you with a solution as soon as possible. Despite this unsuccessful experience, we hope to see you again soon on our site. Have a good day.

Hello, we thank you for your feedback. We are sincerely sorry that the delivery service did not meet our quality commitments. We will pass the information to our logistics department who will liaise with the carrier regarding this incident beyond our control. However, we hope that your order brings you complete satisfaction. Have a nice day.

Hello and thank you for taking the time to write to us. We are sorry to read that you are not fully satisfied with your shopping experience on our site. Since the sale of this product, we have not received any feedback indicating the same quality issue. Regarding the dimensions, we have not had any changes on this reference and those indicated on the site are correct: 30L: 70*50cm. Listening to our customers, we remain at your disposal at [email protected]. Have a nice day.