Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
I did not receive the correct order and customer service is taking its time to respond.
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Response from Wesco
Hello and thank you for your feedback. Our customer service received your complaint on 18/10 and responded to you today (24 hours after your request). The rest of your order is scheduled for delivery today. Therefore, there was no error in the preparation of your order. We hope that the products will meet your satisfaction and that you will come back to our site. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/09/2021
Order never received, but debited. Customer service does not take my case seriously after several emails. The delivery person noted on the website 'recipient absent', while I work from home and had been waiting for my order for 10 days. Site to avoid! Debited order but never delivered!
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Response from Wesco
Hello and thank you for bringing your dissatisfaction to our attention as it allows us to question our practices. The carrier we work with has not been serious and we sincerely regret it. One of your packages was lost on their logistics platform which delayed the delivery of your order. Furthermore, we do not control the professionalism of the delivery people and in this specific case, it harms our reputation. Finally, we acknowledge that our processing time has been long and we apologize. Our teams do their utmost every day to shorten this response time. We hope you will give us a second chance and that we will have the opportunity to see you again under better conditions. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/08/2021
As with every order, we are very disappointed with the lack of communication from Wesco, which does not inform or rarely informs about delivery times!
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize as our delivery commitments have indeed not been met. We are always attentive to our customers' comments in order to continuously improve our processes. We hope you will give us a second chance and that you will visit our site again. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/10/2021
I am very disappointed
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Response from Wesco
Hello and thank you for your feedback. Customer satisfaction is at the heart of our approach and we are sincerely sorry to read about your disappointment. Our customer service has confirmed that a complaint is in progress. We are doing our best to provide you with a solution quickly. We hope you will give us a second chance and that you will come back to visit our site soon. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/09/2021
Broken goods upon delivery
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing our orders, transport mishaps can happen and are beyond our control. Our customer service has taken the necessary steps to resend you compliant products. We thank you in advance for your understanding and wish you a very good day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/09/2021
I am mixed, the item is compliant but the delivery was made several days after the date announced by Wesco and with great difficulty with the delivery company that does not like individuals (zigler). The invoice was also not issued by Wesco which poses a problem for me because it is professional equipment, there is a big lack of professionalism on the part of Wesco!
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Response from Wesco
Hello and thank you for sharing your feedback. When you placed your order, we indicated a delivery between September 17 and 21. After checking with the carrier, your order was indeed delivered within the allotted time. Furthermore, our customer service confirms that your invoice is indeed issued by Wesco. We are surprised by the lack of professionalism you mention as we have fulfilled our commitments for your order. Listening to our customers and in a logic of continuous improvement of our practices, we remain at your disposal at 05 49 80 01 66 to discuss this further if you wish. Rest assured that your satisfaction remains our priority. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/08/2021
Impossible to get delivery because the delivery person refused to leave the package in a safe place and requires someone to be home from 9 AM to 5 PM. Very unpleasant customer service that does not seem to know about postal transport. So it is impossible for me to retrieve my order!
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Response from Wesco
Hello and thank you for alerting us this way. We understand your annoyance but the choice of transport (by postal service or otherwise) is made according to several criteria (type of product, weight...), so we must respect these constraints. Moreover, each carrier has its own delivery process and this is independent of our will. However, we understand that the carrier's requirements are not always compatible with our customers' availability, as in your case. Our customer service has contacted you again and found a common agreement for the delivery to take place in the coming days. We hope your order will bring you satisfaction. We look forward to seeing you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/09/2021
I did not receive my order, I am very very angry.
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Response from Wesco
Hello and thank you for sharing your feedback with us. The delivery of your order was estimated for Saturday, 25/09. This estimate can sometimes fluctuate, particularly due to transport. Our carrier does not deliver on non-working days, so your order was ultimately delivered on Monday, 27/09. By ordering from Wesco, you are choosing a French SME whose employees do their utmost to satisfy you and respond more quickly to your needs. We regret that your shopping experience on our site did not meet your expectations. We hope to have the opportunity to see you again in the near future. We remain at your disposal at [email protected]. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/08/2021
As much as the products are of quality, the customer service is deplorable. Delivery delay of more than 10 days, partial delivery, no news on the remaining items to be delivered. In short, a disaster... others are much more efficient...
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Response from Wesco
Hello and thank you for your feedback. We place as much importance on the quality of our products as on our services. We are therefore sincerely sorry that the delivery service did not meet expectations and understand your dissatisfaction. We will forward the information to the logistics department so that they can take the necessary steps with the carrier to ensure that this situation does not happen again. We hope to have the opportunity to see you again soon on our site under better conditions. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/08/2021
Order never received and supposedly received and signed for, and after 5 emails no more responses, unacceptable.
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Response from Wesco
Hello and thank you for your feedback. The delivery of your order did not meet our quality commitments and we are sincerely sorry. Our customer service is taking the necessary steps to resend the ordered products. We hope to see you again soon under better conditions on our site. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/08/2021
The order was received quite quickly but the product was delivered without fittings. It is stated in the delivery section 'delivered without fittings' but not knowing that the said 'fittings' were the fasteners, I did not pay attention to it. Mistake!!! €40 for fittings, competitors are much cheaper for equivalent quality.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/04/2021
Product ordered in April and delivered in August! Product left in the garden! Without prior notice of passage
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Response from Wesco
Hello and thank you for sharing your feedback with us. We apologize for this long wait and regret that the delivery did not meet our quality commitments. Unfortunately, the product went out of stock when you placed your order. A few weeks therefore passed between manufacturing and restocking. We hope nonetheless that the product brings you satisfaction and that you will trust us again by returning to our site soon. Have a good day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/04/2021
partially delivered order. Not great for a gift
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2021
I still haven't received my order
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Response from Wesco
Hello and thank you for your feedback. Your order was indicated as deliverable between July 21 and 23. After checking on our side, the order was indeed shipped complete from our warehouse. Our customer service has contacted the carrier in charge of your order. They confirmed a delivery this Thursday, the 22nd. Your order will therefore arrive safely within the initially planned timeframe. We hope that in light of these elements you will feel reassured. Have a good day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/05/2021
Having ordered in May, my order was supposed to arrive on June 7th, it arrived on the date but I still hadn't received anything. I contacted you to ask when my package would arrive, you told me June 11th. However, my package arrived at the beginning of July. I had to wait two months to receive my order for stacking pawns.
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Response from Wesco
Hello and thank you for your feedback. Unfortunately, the item you ordered was out of stock, which explains the extended delivery time. Indeed, our communication process needs to be improved to fully satisfy our customers. We are forwarding this information to the relevant department to enhance our practices. We are sorry that your shopping experience did not meet your expectations and hope that in light of these elements, you will excuse us. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2021
I do not recommend
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Response from Wesco
Hello and thank you for your feedback. We are particularly attentive to the quality of our services and the full satisfaction of our customers. We are sorry to read that your shopping experience did not meet your expectations. Your comment does not allow us to fully understand what happened. That is why we remain at your disposal at [email protected]. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/06/2021
Order placed on 18/06, still not received even though all items were in stock!! Delivery times are too long with every order!!
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Response from Wesco
Hello and thank you for your feedback. When you order from us, you are trusting a French SME for which the well-being of employees is just as important as that of our customers. Despite all our goodwill, we cannot compete with large brands offering instant delivery. Your order was indicated as deliverable between June 24 and 28. You received it within these deadlines. We are sorry that your shopping experience did not meet your expectations and hope that in light of these elements, you will excuse us. Have a good day and thank you again for your trust.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2021
Very disappointed. The delivery of the bed frame was not made to the indicated address and I still do not have the mattress.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we took in preparing your order, your delivery does not meet our standards. We sincerely apologize for this. We are currently in contact with the carrier to provide you with a solution as soon as possible. Have a good day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/05/2021
Very dissatisfied with Wesco. Availability deadlines not respected at Wesco. Notification of delivery addresses is absurd. Delivery tracking is very insufficient. 15 days stuck at my personal home due to contradictory emails. And on the other hand, a requirement for advance payment without any discount! However, the delivery person was efficient and did their best to rectify the poor delivery instructions.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/04/2021
More than a month to receive my order ?????
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/06/2021
The bottle of gouache opened during transport and spilled in the box, I sent an email with photos to inform Wesco, still no response to this day...
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Response from Wesco
Hello and thank you for your feedback. Your order seems to have suffered from the transport issues and we are sincerely sorry for that. Our customer service has taken your complaint into account and is proceeding with the replacement of the defective product. It is currently being prepared and will be shipped very soon. We still hope to have the opportunity to see you again on our site. Have a good day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/05/2021
The delivery person came at 12:45 while the agreed time by phone was between 14:00 and 16:00. The rug is stained with red marker marks that went through the plastic. Stains that won't come out...
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Response from Wesco
Hello and thank you for your feedback. We are particularly concerned about the quality of our products and services. We apologize as the delivery did not go according to our standards. We invite you to file a complaint with our customer service at [email protected], attaching some photos of the stained product so that we can provide you with a solution. We hope that you will visit our site again soon. Have a good day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/04/2021
The GLS delivery person came to me without a mask and got angry when I asked him to put one on. He gave me 2 packages, one of which, I realized upon opening, does not belong to me. The delivery person struggled to take it back from me, claiming that the recipient's label was indeed in my name. When I asked him how to find my missing package, he told me it was not his problem, that it was up to me to sort it out with GLS, and that he only worked for this company during the day due to their workload. Since then, I am still waiting for my package...
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Response from Wesco
Hello and thank you for your feedback. We are particularly concerned about the quality of our products and services. We apologize as the delivery did not go according to our standards. We have filed a complaint with the concerned carrier to shed light on the situation. Without waiting for their response, we have proceeded to prepare a new shipment for the missing package. It will be dispatched at the beginning of next week. We are just as sorry as you about this situation. We hope that you will still come back to visit our site soon. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/04/2021
The pacifier received does not match the shape or color of the one ordered on your site. Avoid!
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Response from Wesco
Hello and thank you for your feedback. We are sorry that this product does not meet your expectations. As our customer service has explained to you, we specify on the product sheet that the colors are diverse. Therefore, they may be random upon delivery. Regarding the shape, we have not had any recent changes to this reference that could explain the observed difference. We remain at your disposal at [email protected]. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/04/2021
Very very disappointed with customer service. After realizing that I had made a mistake in my order, I contacted the service. Impossible to modify my order placed a few minutes before. I was told that I had to cancel the order and place another one and that no, they could not help me, it was up to me to do it alone. I placed a new order but couldn't find how to cancel the first one. So I gave up but I am very disappointed. Three days later, I received a Wesco catalog in my mailbox announcing that shipping costs have been free for 15 days. Do you think customer service would have informed me?!?
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience on our site went this way and we offer our sincerest apologies. When an order is validated and paid on our site, we are limited in our intervention possibilities and we can no longer cancel it, for example. Your comment regarding the shipping promo code is understandable. To prevent this issue from happening again, we have strengthened our internal communication system so that our customer service is well informed of ongoing promotional actions. Your unfortunate experience has allowed us to improve our process and we thank you for that. We hope you will give us a second chance and that we will have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/04/2021
Book very poorly packaged for delivery, thus damaged in 2 places. I do not recommend
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that our quality commitments were not met and we apologize. We will forward your comment regarding the packaging of your package to the relevant service to take the necessary measures in the future. We invite you to contact our customer service at [email protected] attaching some photos of the damaged book so that we can provide you with a solution. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/02/2021
A slightly long order, I feel like I bought a second-hand product.
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Response from Wesco
Hello and thank you for your feedback. Depending on product availability, delivery times may vary and we are sorry for that. Your satisfaction remains our priority and our teams are all mobilized daily to ensure delivery is made as quickly as possible. We hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/04/2021
A broken bed leg, I do not recommend, despite the fast delivery
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Response from Wesco
Hello and thank you for your feedback. We apologize for the problem encountered. We are just as disappointed when the quality of our products and services is not up to standard. Our customer service has proceeded to send the concerned part again. We hope that the product will meet your satisfaction and that we will have the opportunity to see you again on our site. Have a good day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/04/2021
On your site, this bike was indicated as made in Europe. Surprise on the box, it says Made in China??? Displeasing effect guaranteed... Only my little girl's birthday prevented me from returning it to you. Please be honest about your descriptions.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for this inaccuracy. Thanks to your comment, we will correct the product listing immediately. We acknowledge our information error and hope that the product will satisfy you in use. We hope you will give us a second chance to make a better impression and that you will come back to visit us soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/03/2021
2 orders and 2 times a defective product! Shameful given the price.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for the problem encountered which unfortunately has repeated itself. We are particularly attentive to the quality of our products and services, and we are equally disappointed when these commitments are not met. We take note of all feedback to improve our practices and better satisfy our customers. We hope to have the opportunity to see you again on our site under better conditions. Have a good day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/03/2021
We are still waiting for our order that we placed on 17/03 and which was supposedly delivered. I hope to change my mind when we have actually received our order.
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Response from Wesco
Hello and thank you for your feedback. After investigating with our services and the concerned carrier, we have received confirmation that your order has indeed been delivered (with signature). We are just as sorry as you are about this situation. If you still haven't found your order, we invite you to file a complaint at [email protected] to shed light on this unfortunate disappearance. Have a good day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/03/2021
I still haven't received my order and can no longer access my order tracking.
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Response from Wesco
Hello and thank you for your feedback. We are sorry that your experience on our site did not bring you complete satisfaction and we apologize. As soon as an order is shipped, we send an email with a tracking link to follow its delivery. If despite these details, your situation remains blocked, we invite you to contact our customer service at [email protected] or at 05 49 800 66. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/03/2021
Unfortunately, my chalks arrived broken and I ordered colored chalks but received white chalks
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Response from Wesco
Hello and thank you for your feedback. We invite you to file a complaint at [email protected] (including some photos) so that we can provide you with a solution. We are particularly attentive to the quality of our services and products. We apologize for the inconvenience caused and hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/03/2021
Difficulty finding the item reference
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you encountered difficulties finding an item on our site. If necessary, you can contact our customer service directly via the online chat offered on our site or by phone (05 49 800 66). We hope that the ordered product meets your satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/03/2021
To place the order I had to call Wesco: I could not correctly choose the type of shipment. On the scheduled delivery date, the product was not delivered. I paid to be delivered in two days that is to say on Wednesday and on Tuesday evening I received a message indicating that the delivery would indeed be on Wednesday. On Wednesday no one arrives and everything is postponed to Friday. I then call Wesco to confirm for Friday morning (I need the product for Friday afternoon), they confirm it to me and 5 minutes later I receive a message that moves the delivery to Saturday. I then had to personally call the post office to ask them to reschedule the delivery for Friday. When the product finally arrives on Friday it is not the one I saw on the Wesco site and I have to call them again to ask for the correct product. In response, they tell me to write an email and today I am still waiting for a response.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for all these difficulties encountered which are contrary to our quality commitments to satisfy our customers. Our site has recently evolved and the first days of operation may have been accompanied by some technical problems explaining your difficulty in choosing a delivery method. Our customer service has received your complaint and is handling your case to provide you with a solution as soon as possible. We renew our apologies and thank you for your patience. We hope you will give us a second chance and that we will have the opportunity to see you again in the future on our site. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/03/2021
Package sent to an address I do not know
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Response from Wesco
Hello and thank you for your feedback. We are sorry that the delivery of your order went this way and we apologize. We hope you were able to pick up your package directly at the relay point and we remain at your disposal at [email protected] if needed. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2021
After the order, I did not receive any information about the progress of my order and even after contacting customer service by email, I never received a response. Not knowing this website or the brand, I eventually wondered if the site was reliable and if I would really receive anything. I only received a text a few days before delivery, but I remained in doubt for several weeks. Since the item was a birth gift made by several people, I was even more worried about the order. This is the last time I order from this site: too long delays and no information.
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Response from Wesco
Hello and thank you for your feedback. We are sorry that your first order on our site did not meet your expectations. Our customer service has taken your case into consideration to provide you with a solution. Every customer feedback is very important to us as it allows us to improve our practices every day. We hope you will give us a second chance to make a good impression and that we will have the opportunity to see you again on our site. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/03/2021
A lot of difficulty in validating the cart
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Response from Wesco
Hello and thank you for sharing your feedback. Our site has recently been revamped and indeed the implementation sometimes came with hiccups. We apologize for the inconvenience caused. Our teams are all mobilized to provide you with a smooth and very satisfactory experience on our site. We hope to have the opportunity to see you again in the future under better conditions. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/03/2021
Package dropped off at a relay point more than 10km away. While there is a relay point in my city.
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Response from Wesco
Hello and thank you for your feedback. We are sorry for this situation and we understand your confusion. It should be noted that each carrier works with a predefined list of relay points. This probably explains the carrier's choice for your order. We apologize for the inconvenience caused and we are forwarding the information to the relevant department so that this situation does not happen again. We hope that we will have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/02/2021
Big delivery problem. Package supposedly lost... I had a lot of trouble getting my order. No compensation from Wesco.
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Response from Wesco
Hello and thank you for your feedback. Indeed, your order was particularly unfortunate. We are particularly attentive to the quality of our delivery services and please know that this situation displeases us just as much. We are forwarding the information to our logistics department so that the necessary measures can be taken with the carrier in question. Our customer service has proceeded to resend your order. We apologize and hope to see you again soon on our site. Have a nice day
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