Customer reviews of Wesco

Order for Christmas 2020. Arrives at the end of February 2021, bravo WESCO. And not even a gesture or excuse. We go to Nathan

Repeatedly followed up, delivery not compliant, difficulty contacting your services, product quality very good but after-sales service not satisfactory at all...

I ordered these masks thinking they were category 1. This is not the case. I misread and I find that there is a lack of visibility in this matter. I also don't understand why, in February 2021, category 1 masks are still being sold on a site like Wesco...

No delivery, had to catch up with the delivery person who couldn't find the address

The items perfectly match our expectations, however they arrived damaged because they were very poorly packaged, no bubble wrap or polystyrene, the boxes arrived torn!!!!! It's a shame

Packaging not suitable for the size of the products: boxes too large. Damaged boxes. One product missing but noted as delivered. Apparently, a box was ripped during transport and the product was lost.

Package picked up at the post office opened, with damaged and missing parts

very delayed order without any information from Wesco. I had to call to find out that the product was out of stock

The products are compliant but I received them in a completely torn and open package, it was the post office that put tape so the products wouldn't fall out. I have photos available. Under these conditions, I think I will no longer order from WESCO. Best regards

Very disappointed partly because of the two-month waiting period, which is very long, and there was damage to one of the plates that were more dug out, but if I return it, when will the return be! Very disappointed for the price which is relatively high

I did not receive an invoice in the package. I requested it by phone and 1 day later, I still haven't received anything. Customer service follow-up

We received damaged products.

1 MONTH DELAY AND PART OF THE ORDER CANCELED

Really I am disappointed. The package was not securely packed enough and the purchased gouache was leaking out of the package. Too bad because the products are excellent. Packaging for shipments needs to be reviewed!

Copy of the email sent and still unanswered to this day. It is December 26, a month after the order was placed, and my grandson did not receive the gift for Christmas even though you committed to deliver between December 21 and 23, 2020. This situation generates complete dissatisfaction and is the opposite of the joy we were supposed to create around him while we could not be present that day by his side. Your attitude, given that we trusted you a month in advance, is unacceptable. I find this process perverse and harmful as we wanted to create joy in our grandson's home. Today, I only have this laconic email from you and a very great frustration to live with the malaise that takes the place of the joy of giving a beautiful gift to one's own grandchild whom we cannot even go see. Your lack of response reinforces this negative feeling and gives us a dissatisfaction doubled with a total injustice in these pandemic times that prevent us from gathering as a family. I condemn your actions and request a precise delivery date as well as compensation commensurate with this very significant dysfunction

Order placed in November for Christmas received on January 21... 1 email to notify, no response from customer service despite the complaint, first and last order on this site

I am very disappointed because I am missing screws for the assembly of one of my items and the customer service does not seem to be responsive or attentive to me at all.. I still don't know if my request made nearly a week ago is being addressed..

Long processing time for the order and damaged glue arrived, several tubes punctured

Sometimes not very visible and the terms of use are unclear.

Delivery made, but it does not match the order

We pay a lot to have it delivered to us... but that's false!! You have to go to the collection point!!! Change the delivery service!

Delivery delay issue. One package is still missing and I still have no information on when the missing item will be delivered

Disappointed with one of the two products.

I opened the package this morning to prepare a surprise route for my children for Christmas tomorrow and I found a broken piece at the bottom of the bag... I am disappointed.

Fast but packaging not designed for bottle delivery.

I would have liked to be able to order paint bottles individually and choose my colors.

The cutlery was thrown loosely in the box without any protection, even the box itself. This is unacceptable during COVID times and for a company that works with nurseries. The box was three times too big for the contents. Really very disappointed, I wanted to order a hammock nest and a chair for my daughter from you, but that's not going to be possible. Really very disappointed. Best regards.

Navigating the site with a mobile phone is quite tedious. The delivery was catastrophic with packages thrown from the other side of my garden gate in the rain. One of the products was delivered with bottles half full.

Delivery times are extremely long! Order placed on 11/8, product in stock on the site. Email stating that the order has been delivered (it was the presentation catalog) then no news, as of today 12/9 they still do not know when I will be delivered, first and last time I order from them.

My boxes arrived with a 1-day delay, 48h and 72h later. The boxes were open and the paint exploded. Not satisfied at all.

terrible! If there had been a zero, that would have been my rating. We were informed that the package would be delivered on December 1st. On the 2nd, we received a message that it would not be delivered to the chosen pickup point, then nothing more. It's not that complicated to send an email to say that the package is waiting at the post office and not in our mailbox as stated on your site.

I had a delivery problem with my last order, the package was therefore returned to your services; I called immediately to know the procedure and was told I had to make a complaint. This was done but unfortunately without being warned my order was canceled and refunded. And I was waiting for a return! Second call, very bad phone contact, disrespectful and borderline arrogant... I think I won't come back after this last order!

out of 2 items, only one is of good quality, the other is very disappointing.

Wooden ring toss too fragile for school

Since Wednesday, I have been waiting for a response regarding a world map (Christmas gift) that arrived heavily damaged... Lost email, phone call where I was asked to fill out a questionnaire instead of offering to resolve my issue... still no response. Yet in case of product defects, the site indicates a processing time of 24 hours! Anyway, is my child going to have a Christmas gift or not? If you order, it's at your own risk. The little consumer is not taken into account. Non-existent customer service

I am missing many items and the inside of my package is catastrophic: broken products, missing and thrown into the packaging in the box: totally catastrophic

Little response to my requests, change of billing name, payment by bank transfer, discount code not accepted

Several phone calls for multiple deliveries of the same products and now 2 times debited €55.20 while we have only been delivered the mattress and stickers once. A deplorable management, waiting for a refund

Disappointed by the delivery during this health crisis. The delivery person wears his mask below his chin and does not respect social distancing...

I still haven't received my order. When I go to the dedicated site, I am informed that the delivery did not go through! No message, no notice of passage. Impossible to reach the delivery person, the email sent to Wesco remains unanswered. I am a childminder. I have already ordered 3 beds and different materials. I need to order 2 more in addition to the one that has disappeared. I am furious because I urgently need it