Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
I ordered 2 items noted in stock in June by paying for them. In September, I was informed that one item is no longer available but without telling me if it will be refunded.
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Response from Wesco
Hello and thank you for your feedback. We are sorry for the delay you are experiencing and we apologize for it. Please note that you are only charged when the product is shipped. Thus, you will not have to wait for a refund. We remain at your disposal to advise you on an alternative product via chat on the wesco.fr website.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/09/2019
I ordered on 02 09 19 and received it on 12 09 19. I find that a bit long.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can have unforeseen issues that we would gladly do without. Your package was stuck for 5 days on a La Poste platform. We apologize for this inconvenience and thank you again for this feedback which allows us to relay the information and thus improve our service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/08/2019
What is the point of setting a delivery date and not respecting it? Luckily, I was present. Product delivered before the scheduled date.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can have unforeseen events that we would gladly do without. We apologize for this setback and thank you again for this feedback which allows us to relay the information and thus improve our service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/08/2019
Very disappointed with the delivery! We are asked to choose a day and a time (a time slot) which I find great, so I block a morning on purpose and in the end, nothing! No visit, no news... I call several times but all the advisors are busy so I send an email and I receive a call 3 hours later while I have left home.. And then I am offered a delivery not before the next day and I am told that one package out of the 2 is missing... Anyway... Disappointed
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Response from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can have unforeseen events that we would gladly do without. We apologize for this setback and thank you again for this feedback which allows us to relay the information and thus improve our service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/08/2019
Had to contact customer service because the order was not received, it had never been sent. Package poorly packed and damaged upon receipt. For the price a bit disappointing
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Response from Wesco
Hello and thank you for your feedback. We are committed to offering you high-quality items. If by accident your order does not arrive in optimum condition, we invite you to contact our customer service by email at [email protected] so that we can improve the situation as quickly as possible.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/08/2019
Delivery too late, very disappointed
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Response from Wesco
Hello and thank you for your feedback. We are absolutely sorry that the delay does not suit you. Unfortunately, your order was sent just before August 15th and deliveries are often disrupted by this holiday. We hope your items bring you satisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/08/2019
I only received part of the boxes, resulting in only having the legs of the ordered table and the chairs: no tabletop. I have not been contacted since the delivery yesterday afternoon to provide any information or anything.
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Response from Wesco
Hello and thank you for your feedback. We are sorry to have made you wait three days to send you the rest of your order. We hope you are satisfied with your choice and look forward to seeing you again soon on wesco.fr.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/08/2019
I found the colored chalks loose and broken in the package
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Response from Wesco
Hello and thank you for your feedback. We hope your new chalks bring you satisfaction and we look forward to seeing you again soon on wesco.fr.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/08/2019
I paid shipping fees almost equivalent to the price of my purchase only to not receive my package on time
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Response from Wesco
We thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. You received your package two days after placing your order. The delivery was made according to your requests and without any issues on the desired date and location. We understand your eagerness to receive our products and thank you for it.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/07/2019
Order of a rug for delivery scheduled for J+5. On the day, no delivery and no message from Wesco. On J+10 I sent an email. Response: we will deliver but later without giving a date. Summary: effective delivery more than 30 days later. No commercial gesture. Very bad customer experience
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Response from Wesco
Hello and thank you for your feedback. We are sorry that we did not deliver according to our standards. Unfortunately, we have been victims of our success and the selected item has been particularly popular. We hope that our commercial gesture combined with the quality of our favorite rug will bring you satisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/08/2019
A stool was delivered instead of the mirror ordered
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Response from Wesco
Thank you for this feedback. We place great importance on the quality of our services, whether it is listening or advice. You can contact our after-sales service team by email: [email protected] who is at your complete disposal.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/08/2019
2 packages arrived very damaged. When I opened one of them, 2 cans of paint were damaged
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes transportation does not go as planned. We apologize and hope that your new paint cans fully satisfy you.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/06/2019
I will give my opinion when I have received all the items from my order, which is about a month and a half late apparently
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Response from Wesco
Hello and thank you for your feedback. We are sorry for the wait, our products were victims of their success this summer. We hope you are satisfied with your items now received.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/07/2019
I received a damaged bed!
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Response from Wesco
Hello and thank you for your feedback. Despite the care we take in preparing impeccable packages for you, it happens that a defective product slips in and we apologize for that. We hope your new bed meets your expectations perfectly.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/05/2019
I never received my package
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Response from Wesco
Hello and thank you for your feedback. Without a response from you, we proceeded with a refund. We apologize for this mystery that remains to be solved.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/06/2019
The delivery was very long!
Nothing to say about the people I spoke to on the phone, friendly and responsive (thank you to them)
However, there seems to be a problem between Wesco and Ziegler. The delivery note stated 2 packages while I only ordered one product. So it is the catalog that blocked the delivery, it is incomprehensible.
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Response from Wesco
Hello and thank you for your feedback. The delivery time was indeed longer than expected and we apologize. We hope your order meets your satisfaction and we would like to thank you for your kindness.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/06/2019
I did not receive the missing baby bouncer despite my complaint
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/07/2019
I am missing half of my order
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Response from Wesco
Hello and thank you for your feedback. Your second package has indeed been returned to us. It was sent out again yesterday so that you can receive it as soon as possible. We wish you good reception.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2019
Delivery times not respected (and too bad for us if we end up without a gift on our child's birthday) useless customer service, showing a great lack of professionalism towards customers (at least pretend to care when on the phone please!) No response justifying such a delay in delivery has been provided to me, which says a lot about the internal order management... apologies would have been welcome! You promise to keep us informed and prioritize our order... then silence! This purchase left a very bitter taste, I will obviously never return, and I will share my experience with a large community. Please reread your beautiful commitments before taking customers for fools.
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Response from Wesco
Hello and thank you for your feedback. We are a French SME listening to our customers and are sorry to see your dissatisfaction. You received your package within the announced deadlines during your order and although it seems a bit long to you, we refuse to impose a too frantic pace on our employees, who are already giving 100% to meet your expectations and prepare your packages with care.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/07/2019
I am very disappointed, I received the bunk bed that I ordered already broken. And I don't even know the refund or exchange procedures. In short, very disappointed...
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Response from Wesco
Hello and thank you for your feedback. We take great care in the manufacturing and packaging of our creations. We are sorry that you received the damaged bunk bed. To resolve this issue as quickly as possible, we invite you to contact our customer service by email at [email protected] by sending us photos. This way, we can exchange them for you as soon as possible.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/07/2019
difficult to access
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Response from Wesco
Hello and thank you for your feedback. Your comments help us improve our service and this is why we created this system. Without your precision and without a response to our email, we unfortunately cannot follow up on your remark.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/07/2019
I ordered a blue sleeping bag and received a white mattress protector; disappointing. I am waiting to see if customer service is responsive.
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Response from Wesco
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. To resolve this issue as quickly as possible, we invite you to contact our customer service by email at [email protected] by sending us photos. This way, we can exchange them for you as soon as possible.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/07/2019
See my email to customer service!!!
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Response from Wesco
Hello and thank you for your response. We are happy about your relief and hope to see you again soon on our site. We also wanted to thank you for your compliment regarding customer service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/05/2019
Really disappointed, order placed on May 14, received on July 5. Almost 2 months of waiting. And lack of communication, had to call to find out when I should be delivered because I did not open an account. As if you didn't have my email address...
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Response from Wesco
Hello and thank you for your feedback. Many of you chose this product in recent weeks, and we did not expect such success. We sincerely apologize for this delayed delivery. However, we hope that your order meets your satisfaction. See you soon on wesco.fr.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/06/2019
When I placed my order, I forgot an item. I immediately called to ask if the order could be canceled so that I could place a new complete order without paying shipping twice. The person on the phone told me she would take care of it and that I could reorder with confidence, but I received both orders....
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Response from Wesco
Hello and thank you for your feedback. We pay particular attention to your satisfaction, and for that, we invite you to send us an email at [email protected] so that we can take the necessary steps. Please excuse us for this inconvenience.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/06/2019
A bit hard to find what you want
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/06/2019
Not clear on delivery times
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you are not satisfied with the delivery and have reported the information to the carrier to prevent this from happening again. However, we hope that your order meets your expectations.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/06/2019
Order never delivered by the carrier and Wesco completely shifts the blame onto them. A complaint was made to the company responsible for the delivery but so far no news. The least they could do is issue a refund!
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Response from Wesco
Hello and thank you for your feedback. We place great importance on customer service and look forward to your response to our email from last month. Your response will allow you to contest the delivery and we can resolve your request.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/06/2019
Too expensive
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/04/2019
One month delay
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/06/2019
the baskets are very small...very disappointed...moreover the baskets were sent in a huge box..in terms of ecology I find it very disappointing from your brand
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Response from Wesco
Hello and thank you for your feedback, it allows us to implement everything to improve the quality of our service. The issue of packaging is indeed a crucial question and we work every day to improve our carbon footprint. However, we still need to improve our practices. Your comment helps us improve these, thank you.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/06/2019
I went to pick up my package because it was not the right address.
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Response from Wesco
Hello and thank you for your feedback, it allows us to implement everything to improve the quality of our service. We hope you are satisfied with your order and will not hold too much against us for this delivery error.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/03/2019
Order waited 2 months, no updates on delivery information.
No phone appointment in advance, mediocre product packaging, unpleasant carrier.... In short, product more expensive compared to the market for a service at this level, I will not order anything again.
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Response from Wesco
Hello and thank you for your feedback. We are truly sorry for your disappointment. Unfortunately, this furniture was literally a victim of its success and you experienced this stock outage. We place great importance on our customers' satisfaction and for that, we apologize. However, we hope you will trust us again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/05/2019
The delivery from this site is a nightmare... order canceled by Wesco without reason or notifying me, then delivery scheduled by the delivery person on a different day than the chosen day. In short, I took 2 days off to never receive my item... I ended up canceling my order! I am also very disappointed with the customer service which is not attentive at all. Too bad because the products seem to be of very good quality
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Response from Wesco
Hello and thank you for your feedback. We are sorry that your experience did not meet our mutual expectations. Your package was sent to you 3 days after your order. The attention we pay to sending you excellent quality products unfortunately does not allow us to serve you faster. We hope that your item brings you satisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/05/2019
Delivery poorly recorded.
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Response from Wesco
Hello and thank you for your feedback. We did indeed record an address entry error. We hope your order meets your satisfaction.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/05/2019
Great site! If you want a quality product, I recommend this site
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Response from Wesco
Thank you for your kind feedback.
You gave us a rating of 1/5 which is the lowest score and does not match your comment.
To achieve better cohesion, could you please re-evaluate your score?
Thank you and see you soon on wesco.fr
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/05/2019
On May 16. Package left in the hall of my building, I was not notified. A part of the order was missing
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Response from Wesco
Hello and thank you for your feedback. We hope you appreciate your entire order. Your comment particularly caught our attention and will allow us to improve our service. Thank you for helping us become more efficient.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/05/2019
Packaging of the damaged bench plastic
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Response from Wesco
Hello and thank you for your feedback. The quality of our services is particularly important to us. We hope that your new bench fully meets your expectations and that it has found its place in your home.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/04/2019
disappointed !!!! supposedly scheduled delivery option ???? my package arrived 3 days earlier than I requested (I was on vacation) and especially it was delivered to a neighbor I do not know! BRAVO !!!!!!!!
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for this inconvenience and hope you will not hold it against us too much.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/04/2019
GLS announced that my package was delivered on May 2, it is now May 13 and I still have nothing... It's for the nursery, Mother's Day, and it's delaying many activities.
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Response from Wesco
Hello and thank you for your response. Your package was indeed delivered on the indicated date. Without a response from you, we cannot clarify the situation. We hope you are satisfied with your products and that you have made beautiful gifts for the parents' celebration.
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