Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
I ordered and paid for two identical items on the same day and I only received 1 in a huge box, I am totally disappointed
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Response from Wesco
Hello and thank you for your feedback. Unfortunately, we only received one order from you. I invite you to contact us directly by email at [email protected]. Our teams will do everything possible to resolve this issue. Regarding the size of the packages, we are trying to calibrate them as best as possible to ensure safe transport while minimizing their sizes. Thus, you received the items in a mini postal box. We are improving every day and hope you will trust us again in this process.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/04/2019
Delivery time quite long. Customer service not responsive. Order error.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Customer service has taken note of your complaint and will respond to you as soon as possible. We hope you will not hold this against us too much.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/04/2019
I received an item that does not match the photo! I ordered a mug for a little boy and received one for a little girl. I wrote to customer service this weekend and still no response. I will not order from them again.
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Response from Wesco
Hello and thank you for your feedback. We try as much as possible to meet our customers' expectations and the quality of the products we offer is essential to us. We completely understand your disappointment and will do what is necessary to remedy the situation. The color of this product is random and we will change the product listing so that there is no more possible confusion. However, we are convinced that toys and materials for children should not be gendered. We work every day to promote children's right to play freely and express their tastes without worrying about the labels that we, adults, may assign to the color or pattern of the material. We hope you will not hold this against us.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/04/2019
Disappointed, I received my package well packed in a sturdy box, when I opened it there was a film to prevent everything from moving around in the box, and then I saw brushes loose in the box without packaging fortunately they are not damaged and a pack of small rings completely open so I had to search for them at the bottom of the box and well the number is not there I am missing 3
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your orders, it happens that an oversight degrades your package and we apologize for that. We place great importance on offering you quality products while meeting your needs. Therefore, we invite you to contact our customer service by email at [email protected] to resolve this issue of missing parts.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/04/2019
3 bibs showing defects out of 7. Customer service was firm when I called
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Response from Wesco
Hello and thank you for your feedback. Unfortunately, we were unable to respond to you on May 1st due to Labor Day. Regarding the defective bibs, please know that we are committed to offering you products of impeccable quality. To resolve this issue as quickly as possible, we invite you to contact our customer service by email at [email protected] by sending us photos. This way, we can exchange them for you as soon as possible.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2019
very disappointed. no dimensions indicated, I ended up with something that will not be useful to me
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Response from Wesco
Thank you for this feedback. On each product page of our site, the product description includes all the technical information to know: colors, materials, and dimensions.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/04/2019
The product ordered does not meet my expectations at all. The duvet cover turns at the same time as the child during sleep. No means of attachment to the mattress. Upon checking, the description on the site is not clear and can mislead the consumer. Second unpleasant surprise, the return is at the buyer's expense. When you see the dimensions of the package sent for just a duvet and a pillow, it is very discouraging regarding the use of the after-sales service. As a daycare director (I ordered privately), I will not fail to communicate this fact to my professional network.
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Response from Wesco
Hello and thank you for your comment. This sleeping bag is indeed designed to be used on all types of beds. As you mentioned, there is no means of attachment to the mattress for this classic model. Only the
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/04/2019
The order is delivered to the foot of the building... The carrier did not inform me and on Wesco I did not see the information at the time of the order... maybe it was marked in very small print?? In any case, in addition to the delivery delay, it's very average...
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Response from Wesco
Hello and thank you for your comment. We apologize for the additional delay. Delivery to the upper floors of a building is indeed an additional service that carriers do not always want to provide. We invite you to specify this in advance for your future orders.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/04/2019
Very disappointed with certain items, particularly regarding safety (a toy that breaks in a child's mouth!!)
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Response from Wesco
Hello and thank you for your feedback. All the material we sell is screened by our integrated quality laboratory as well as external quality laboratories. When an item is defective, we invite you to contact our after-sales service as soon as possible by email at [email protected] to resolve the issue as soon as possible. The safety of children is our priority. Thank you.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/04/2019
Disappointed. The instruments do not work
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Response from Wesco
Hello and thank you for your feedback. We hope that the musical initiation instruments now bring you satisfaction.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/02/2019
Terrible!!! Very mediocre product, borderline dangerous, we received it and threw it in the trash immediately! A shame!!! How can a scrupulous seller be allowed to sell such dangerous crap for a baby!!! A real scam!!! Stay away!!!!
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Response from Wesco
Hello and thank you for your feedback. We are truly sorry for your comment. This toy is particularly appreciated by early childhood professionals who use it with very young children to play with dolls and imitate the adults around them. It is in no way a real cradle for infants but a toy. If there are quality issues with this toy, please contact our customer service at [email protected] so that they can address your request as soon as possible.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/03/2019
Happy with the rug but extremely shocked by the delivery times and conditions. I finally receive it after 3 weeks of waiting and decades of surcharges to the carrier Heppner. Catastrophic!!
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Response from Wesco
Hello and thank you for your feedback. We place the utmost importance on providing you with quality service. Despite all the care we take in preparing your orders, the encounter with the carrier does not always happen as we would like. We have reported the information to the carrier. The appointment is made online after receiving a text message.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/03/2019
The dimensions do not match the description. Too bad, even when writing to them they don't want to know anything.
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Response from Wesco
Hello and thank you for your feedback. Unfortunately, we did not receive your letter. We invite you to contact us by email at [email protected] so that we can process your request as soon as possible.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/03/2019
The carrier left my order at the café!! I had indicated the delivery times as well as the phone number in case of need
i
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to providing you with quality service. Despite all the care we take in preparing your orders, transport sometimes has its pitfalls. We apologize for this and hope that your order brings you satisfaction.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/03/2019
Hello,
I gave the blue balance bike to my grandson for his 2nd birthday. This balance bike is designed for children aged 2 to 4 years. However, this little one, who is very tall for his age, cannot use this balance bike: 1) it is very, very heavy and he cannot lift it. 2) the handles are very thick and a 2-year-old's hands are too small. 3) the seat is much too far from the handlebars which forces him to sit on the frame. 4) it is too high. 5) the two rear wheels make the balance bike unstable (it barely helps to keep the balance bike upright when stopped and even when the child gets off, it falls. This balance bike is NOT AT ALL SUITABLE FOR A 2-YEAR-OLD as stated in the advertisement. It would be perfect for a child aged 3 and up. This means he won't be able to use it for a few more months. Therefore, it is a lie to state that it is suitable for a 2-year-old. For this reason, I am very dissatisfied with your policy. I will therefore leave a negative review online so that other parents are not misled as I was. Thank you for your attention.
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Response from Wesco
Hello and thank you for your comment. We are sorry that our little three-wheeled balance bike does not meet your satisfaction. It is designed for children whose height is between 90 cm and 119 cm. Specifically manufactured to withstand the assaults of schoolchildren in playgrounds, its weight is a consequence of its use. Its handles are equipped with an anti-shock system and their dimensions are a result of their robustness. The instability of the balance bike is the whole appeal of the product: it allows the child to work on their balance and train their vestibular system.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/03/2019
I only received part of my order as expected, I don't know when I will get the rest
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to providing you with quality service. Despite all the care we take in preparing your orders, transport sometimes has its uncertainties. The damaged part has been replaced and resent within three days. We thank you for your patience and hope to see you again soon on our site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/03/2019
Order that was supposed to arrive between March 12 and 14, 2019, ultimately after 2 calls it arrives only on the 20th and it's not the right item. In the end, I have to fill out a form where there is a 15-day delay for processing and to find out if I can get a new one or be refunded!
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Response from Wesco
Hello and thank you for your feedback. We place the utmost importance on providing you with quality service. As a French SME, we have chosen not to use a call center and thus handle your requests with all our attention. This choice sometimes involves delays but guarantees local economic dynamism and the maintenance of our values. We thank you for your patience and hope to see you again soon on our site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/02/2019
It's useless to ask when you want to be delivered when ordering on the site. It's not respected and you are not called to be informed of the delivery.
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Response from Wesco
Hello and thank you for your feedback. Unfortunately, we cannot explain the delta between the announced date and the actual delivery date of your order at this time. It seems there was a computer problem, and we sincerely apologize for that. We hope you are satisfied with your items and that you will trust us again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/03/2019
Order not compliant (not the requested model) and obligation to pay to return the material
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Response from Wesco
Hello and thank you for your feedback. When the product is not compliant or defective, the return is free. The after-sales service, reachable by email at [email protected], is at your disposal to respond to your requests as quickly as possible.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/03/2019
Good product but zero on the delivery side
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your orders, the delivery of it sometimes has setbacks. However, we are happy that the items meet your expectations and that you were delivered on the desired date.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/02/2019
The preparation time is way too long! Impossible to cancel the order. High shipping costs, especially given the delay to receive the product (a week and a half... while the post delivered the package in 48 hours...). Order tracking from the site does not work...
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Response from Wesco
Hello and thank you for your feedback. We place the utmost importance on providing you with quality service. Thus, we process your requests as quickly as possible. This choice sometimes involves delays but guarantees the maintenance of our values and local employment. We thank you for your patience and hope to see you again soon on our site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/02/2019
I bought the solar system and the earth does not hold....
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Response from Wesco
Hello and thank you for your feedback. We attach the utmost importance to offering you items of impeccable quality. We invite you to contact our service by email at [email protected] and we will process your request as soon as possible.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2018
lack of precision on delivery times, game instructions
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/02/2019
Following a bug on the site, after canceling my first order, I ultimately received 2 shipments. Then a big problem with the carrier GLS who did not want to give me one order without the other. As a result, received on the 28th instead of the 20th, 2 charges and the wrong order still not refunded to this day. Good daily telephone communication to resolve the issue, but too many different contacts.
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to providing you with quality service. As a French SME, we have chosen not to use a call center and thus handle your requests with all our attention. This choice sometimes implies delays but guarantees local economic dynamism and the maintenance of our values. We thank you for your patience and hope to see you again soon on our site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/01/2019
Following an order placed on the site, I am very disappointed. One expects a minimum given the price charged. Order placed for a wooden kitchen set. Many problems with all the items received: one piece where there were no screws, another received yellowed when it is supposed to be new, another piece that had 2 identical sides making it impossible to assemble, and finally one last piece that my husband had to fix because it did not fit together properly. And the worst part is that once the customer service was contacted, they sent the missing parts to a different address. It's a shame. One expects quality products but that is not the case. Customer service did do what was necessary, but it required patience.
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Response from Wesco
Hello and thank you for your feedback. We are sorry for not having responded to your order as we would have liked. We sincerely apologize for this. We hope nonetheless that you appreciate your toys and that you will trust us again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2019
Never again, the delivery person didn't even call me, I pay delivery fees to be delivered at home and they put a relay point instead, so I'm not nearby and of course Wesco can't do anything, I will never order there again
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Response from Wesco
Hello and thank you for your feedback. Despite all the love we put into preparing your orders, we do not fully control the transport. However, your comment allows us to highlight this issue and thus improve our organization.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2019
3 orders (very expensive).. And 3 product returns: defective tank (3 months for the exchange to happen) + seat arrived in the wrong color (2 months wait as well: it was a photo error on the website!!!!) + finally, one of the two quadruple strollers received last week is broken upon unpacking! Not to mention the igloo chairs that are really not practical to wash (dust collector) and the sheets for the cots that have elastics that give way after two washes. We are extremely disappointed with Wesco. For a professional range.. It is really very disappointing. For our other establishments for young children, we are definitely turning to another site!!!!
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Response from Wesco
Hello and thank you for your feedback. First of all, we apologize for these inconveniences. We hope that the products you received meet your expectations. If, however, a product does not meet our quality standards, I invite you to contact our after-sales service at [email protected]. Regarding the last item, we are doing everything possible for you to receive it as soon as possible.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/02/2019
problem in the description. A piece of information given by customer service that would have been useful because knowing it I would not have ordered. A return service that is slow (missing attachment no response, in short I am super disappointed because this is a purchase I was making for my birthday and that by addressing Wesco I thought I would have quality and listening.
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you did not find the satisfaction you hoped for. We take pride in meeting your expectations but daily uncertainties do not always allow us to be at such a level of demand. We apologize for this and hope to see you again soon on our site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/02/2019
Lacks important information regarding delivery conditions, moreover the delivery service is deplorable ...
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to your orders, we cannot manage the delivery. We hope that this experience was alleviated by the delivery occurring two days before the announced date and that you will not hold it against us.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/02/2019
Very disappointed, the colors of the beads do not match the sales photo.
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Response from Wesco
Hello and thank you for your feedback. The photo was indeed old and we apologize for that. It will be modified as soon as possible. We hope you will not hold it against us.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/02/2019
The delivery went badly, the GLS delivery person (imposed by WESCO) left our packages in the hallway of our building without our consent, and one of the products arrived damaged. We had to open a case with customer service.
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Response from Wesco
Hello and thank you for your feedback. We are sorry that the transport did not meet our standards. Your comment allows us to activate improvement actions with our provider. We hope to see you again soon, without any inconveniences, on our site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/01/2019
The package was in poor condition! Clearly already opened
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to preparing your packages, sometimes the transport does not go as we would like. We invite you to contact customer service at [email protected] and we will process your request as soon as possible.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/01/2019
The thermometer arrived broken. The glass tube was shattered, so unfortunately I cannot use it with my students, I am very disappointed...
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to the quality of our products and the full satisfaction of our customers. That is why we invite you to contact customer service for any questions at [email protected]
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2019
I stumbled upon this site by chance.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2019
Very attractive site but I am extremely disappointed!! Delivery scheduled between the 17th and the 21st, I finally received my items on the 24th. I ordered 2 cots and 2 sheets, one of the cots is completely bent (this is not due to delivery, the box is intact.)
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to providing you with deliveries at your convenience, we could not deliver without your presence. Regarding the quality of the cot, we invite you to contact the after-sales service at [email protected] and we will handle your request as soon as possible. When products are defective, return shipping costs are on us.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/01/2019
Not having received my order to date and after several phone calls, I was informed that the delivery person came to my home but could not leave the package claiming that the person who would have received it was not expecting any order. This supposedly happened during his two visits while I saw no one and received no notice or phone call from the delivery person. I contacted the carrier (the very unpleasant lady) who insisted that a notice had been left in the mailbox... The delivery is rescheduled for the 24th but on that date and until February 10th, I am abroad. So I canceled this order and kindly ask you to process my refund. Best regards, Christian Chauvet
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to your orders, it happens that the transport does not meet our expectations. Your feedback allows us to implement corrective improvement actions, and we thank you for that. We hope to see you again soon on our site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/10/2018
You order, they charge, and deliver three months later. I do not recommend.
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Response from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction with the situation. Unfortunately, we were out of stock on the product you chose. However, billing was done at the time of shipment and we refunded your order a few days after your cancellation. We are truly sorry for our missed encounter.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2019
Bunch of jokers!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/01/2019
Missing a piece of an item and no one answered my question about it in customer service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/12/2018
Order of three tricycles for the Christmas gift for two kindergarten classes, they arrived 3 days after the announced deadline, the children were very disappointed to see nothing under the tree upon their return from vacation... Moreover, in the packages we did not have the correct bolts to proceed with the assembly and with the delivery delay, it was impossible to return them, we had to manage on our own. This is very disappointing for a brand that is a reference in the field of children's equipment..
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Response from Wesco
Hello and thank you for your feedback. Unfortunately, deliveries to schools have been stopped during the end-of-year holidays. It is indeed difficult to receive packages when the premises are closed. We ask you to please excuse us to the children. Regarding the bolts, we invite you to contact customer service at [email protected]
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