Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Extremely disappointed The delivery person never showed up at my home. I had to pick up my package at the post office. The latter was open and a good part of the spikes had fallen and were lost. I will not order any more packages if you keep Chronoposte as the delivery service.
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Response from Wesco
Hello,
We are sincerely sorry for this particularly disappointing experience. What you describe does not correspond at all to the quality of service we wish to offer you, both in terms of delivery and the condition of your package.
Please know that we take your feedback very seriously and that we will immediately report this incident to Chronopost. In order to address the missing items and to apologize for this inconvenience, a commercial gesture will be made.
We invite you to contact our customer service by email at [email protected] so that we can finalize this and provide you with a quick solution.
Have a nice day
J
Jennifer C.
Rating: 2 out of 5
following a purchase from 07/05/2026
Ordered light balls... received well but they do not work... I am still waiting for what I should do...
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the malfunction encountered with the light balls and we extend our apologies. Our customer service sent you a message this morning to inform you of the procedure to follow for your complaint. We thank you in advance for your feedback and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.
V
Vania F.
Rating: 1 out of 5
following a purchase from 20/04/2026
I received my damaged package and I am still waiting for a response to change it
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Response from Wesco
Hello and thank you for taking the time to share the situation with us. We are sorry for the problem encountered during delivery and we would like to extend our sincerest apologies. Our customer service is proceeding with a new shipment of the product. We thank you in advance for your patience. We look forward to seeing you again soon on our site. Have a nice day.
J
Johanne P.
Rating: 1 out of 5
following a purchase from 22/04/2026
A defective item. I am waiting for an exchange quickly
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely apologize for the quality issue encountered. In order to provide you with a solution as soon as possible, could you please write to us at [email protected] (specifying your order number, the relevant reference, and attaching a photo of the defective product)? We thank you in advance for these details and hope to have the pleasure of seeing you again soon on our site. Have a nice day
A
Annie F.
Rating: 2 out of 5
following a purchase from 15/02/2026
Disappointed with how this order went. I think you prioritize communities over private customers. If I hadn't insisted, I would still be waiting for my order while you barely processed it after placing the order.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We sincerely apologize for the delivery delay encountered and offer our sincerest apologies. To make amends for this inconvenience, the shipping costs have been refunded by our customer service. We want to assure you that all our customers, both individuals and professionals, are treated with the same attention. We hope to have the opportunity to regain your trust during your next order. Have a nice day.
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Nos Petits Pouces -.
Rating: 2 out of 5
following a purchase from 26/03/2026
Our order has arrived, but half of it is broken!
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Response from Wesco
Hello and thank you for alerting us through this means about the state of your order upon delivery. To date, our customer service has not received any complaint from you, so I invite you to write to [email protected] mentioning your order number and attaching photos of the damaged items. Thank you for your cooperation, have a nice day.
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Le Bateau De Papier Micro Crèche F.
Rating: 1 out of 5
following a purchase from 04/03/2026
I did not receive one of the items, I ended up canceling this item and I have not yet been refunded
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the inconveniences encountered and we sincerely apologize. After verification, we confirm that the refund has indeed been processed; it should appear in your account in the coming days. We hope that the rest of your order brings you complete satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day.
N
Nathalie C.
Rating: 1 out of 5
following a purchase from 06/03/2026
Very expensive product Null notice and defective product To be reviewed
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Response from Wesco
Hello and thank you for sharing your feedback. We are sorry that the product does not fully meet your satisfaction and we would like to extend our sincerest apologies. Your complaint is currently being processed by our customer service. We hope to have the opportunity to provide you with a more satisfactory experience on your next purchase. Have a nice day.
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Desnues C.
Rating: 2 out of 5
following a purchase from 02/02/2026
We are satisfied with the products and the quality of customer service. However, deliveries are a real nightmare: packages left in our hallways, without a signature or just the delivery person's signature, or left in a neighboring service without the delivery person showing up, and packages that cannot be found. No quick visual check on the condition of the package before opening, so no possible reservations.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We are happy to hear that our products meet your satisfaction and we thank you for your loyalty. Regarding the delivery, your feedback is valuable as it highlights dysfunctions that go against our quality commitments. Your opinion has been forwarded to our logistics department so they can address the issue with the concerned carrier and prevent this type of incident from happening again in the future. We thank you once again for your transparency and hope to have the pleasure of seeing you again soon on our site. Have a nice day.
S
Stéphane M.
Rating: 2 out of 5
following a purchase from 02/03/2026
Hello. Product as described but express delivery over 14€ not ensured by the Chronopost delivery person.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We understand your dissatisfaction regarding the non-compliance with express delivery times and we sincerely apologize for this inconvenience. Our customer service will proceed with the refund of your shipping costs. However, we are pleased to hear that the product meets your satisfaction and we hope to have the pleasure of seeing you again soon on our site. Have a nice day.
S
Sandra G.
Rating: 2 out of 5
following a purchase from 28/02/2026
I did not receive all the items even though they are listed on the order form. I sent a message to customer service but am still waiting for a response from them.
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Response from Wesco
Hello and thank you for alerting us by sharing your opinion. Our customer service has taken your complaint into account and the missing products will be resent as soon as possible. We thank you in advance for your patience and sincerely apologize for this order preparation error. We hope to have the opportunity to provide you with a fully satisfactory experience on your next order on our site. Have a nice day.
H
Helene C.
Rating: 2 out of 5
following a purchase from 20/01/2026
I did not receive what I ordered, two items out of 3 were replaced by others for no reason. The issue has been escalated and I am waiting to receive my missing items, and the wait is starting to drag on, but I remain confident for now. For a first experience with Wesco, it is rather disappointing, especially considering the price of the items.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry that this first order on our site did not meet your expectations and we would like to extend our apologies. Our customer service has processed your request. We thank you in advance for your patience while waiting to receive the missing products. We hope you will give us a second chance to make a better impression by coming back to see us in the future at wesco.fr. Have a nice day.
M
Maternelle F Deforge -.
Rating: 1 out of 5
following a purchase from 17/11/2025
Order placed on November 17. Arrival in several packages spread over time. Last item just delivered on February 16 without precise information and no commercial gesture.
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Response from Wesco
Hello and thank you for taking the time to leave a review following your order. We are sorry for this particularly long delivery and we would like to extend our sincerest apologies. Our customer service will contact you very soon to offer you a commercial gesture. We hope to have the opportunity to demonstrate the quality of our service during your next order and to provide you with a fully satisfactory experience. Have a nice day.
N
Notre Dame De La Salette -.
Rating: 1 out of 5
following a purchase from 23/01/2026
As already stated by email and visible in the photos sent: - Deliveries took place multiple times, including one Wednesday (we are a primary school) and not all at once, which implies significant availability to open for the delivery person (always very polite and professional) and a large number of emails to indicate where the different packages were. - One of the packages was re-packaged without us being informed - One of the packages was poorly sealed and was losing parts! We will open all our packages this Monday as a team and will need to check that everything is in good condition. A lot of energy and time wasted for a brand that seemed to be a guarantee of quality. A commercial gesture would be welcome. Ecole Notre Dame de la Salette La Rabatelière
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Response from Wesco
Hello and thank you for taking the time to leave a detailed review. We are sincerely sorry that this delivery experience did not meet your expectations. By default, we ship items as soon as they are available to reduce delays. However, a
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Céline P.
Rating: 1 out of 5
following a purchase from 30/01/2026
I did not receive the product I ordered and following my complaint, I have not heard back for 1 week.
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Response from Wesco
Hello and thank you for taking the time to share your situation by leaving a review. We sincerely apologize for the order preparation error and for our response time. Our customer service has received your complaint and is processing the exchange of the product. We hope to have the pleasure of seeing you again soon on our site to offer you a flawless experience. Have a nice day.
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Les Pitchounets M.
Rating: 2 out of 5
following a purchase from 04/02/2026
Hello, my only request was not to be delivered before July, August or September because the daycare is moving to new premises. The packages arrived yesterday, Wednesday, February 11!!!
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Marie L.
Rating: 2 out of 5
following a purchase from 01/02/2026
RELATIVELY SATISFIED. THE WOOD SCREW SYSTEM FOR FIXING THE LEGS IS NOT GREAT AT ALL
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Response from Wesco
Hello, and thank you for taking the time to share your experience with us. We are sincerely sorry that the assembly of your table was not as smooth as expected. Your satisfaction is our priority, and we would like to understand precisely what may have hindered you (accessibility of the screwing system, adjustment of the parts during assembly, or clarity of the instructions) in order to possibly optimize our future models. Please feel free to provide us with more details in response or via our customer service at [email protected]. We hope that in use the product still brings you satisfaction. We look forward to seeing you again soon on our site. Have a nice day.
J
Jokoani -.
Rating: 2 out of 5
following a purchase from 19/12/2025
Quality products but no visibility on delivery and too long delays (more than two weeks of waiting).
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Élisabeth N.
Rating: 2 out of 5
following a purchase from 26/01/2026
I bought a changing mat cover. It wasn't even packaged! Loose in the box! Unacceptable...
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Manuel G.
Rating: 2 out of 5
following a purchase from 20/01/2026
I ordered a MATTRESS BORDER in IVORY color and received a MATTRESS BORDER in GREEN color
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for this order preparation error and we would like to extend our sincerest apologies. Our customer service has processed your complaint and is proceeding with the reshipment of the correct reference. We thank you in advance for your patience while waiting to receive it. We hope you will give us a second chance to make a better impression by visiting us again soon at wesco.fr. Have a nice day.
C
Céline M.
Rating: 1 out of 5
following a purchase from 14/01/2026
Hello Madam Sir, I will no longer buy from wesco because of major delivery issues.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
F
Florence S.
Rating: 2 out of 5
following a purchase from 10/01/2026
Long delivery, rescheduling not respected and products damaged during transport
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely apologize for the difficulties encountered and we would like to extend our sincerest apologies. In order to provide you with a solution for the damaged products, could you please write to us at [email protected] (specifying your order number, the relevant references and attaching photos of the damaged products)? We thank you in advance for these elements and hope that you will give us a second chance to offer you a flawless experience by returning to our site soon. Have a nice day
A
Audrey R.
Rating: 1 out of 5
following a purchase from 06/12/2025
Damaged product
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Response from Wesco
Hello and thank you for leaving a review. We are sorry that the product arrived damaged and we would like to extend our sincerest apologies. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the reference, and attaching photos of the concerned product)? We thank you in advance for these details and hope to have the pleasure of providing you with a flawless experience on your next order on our site. Have a nice day.
S
Sandrine S.
Rating: 2 out of 5
following a purchase from 16/11/2025
Order placed in November and I have not yet received all the items. The deadlines are not clearly specified
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
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Gaëlle C.
Rating: 2 out of 5
following a purchase from 14/01/2026
I am disappointed because I was poorly advised, what I bought does not suit me 100%
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Sarl Babybulle S.
Rating: 1 out of 5
following a purchase from 04/12/2025
DELIVERY TIME MUCH TOO LONG
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
S
Syndicat Intercommunal De -.
Rating: 1 out of 5
following a purchase from 28/11/2025
Delivery time not respected, a lot of delay. Moreover, the order is incomplete 9 bibs instead of 12 ordered, and we were not informed of the modification. Customer service is unreachable by phone. I find that the service has deteriorated a lot in recent years.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
S
Ssrp La Maisonnee -.
Rating: 2 out of 5
following a purchase from 30/10/2025
The order was delivered in several parts, one of the pieces of furniture arrived damaged and one package was missing from the last delivery received out of the 8 announced. The order tracking is not optimized.
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Response from Wesco
Hello and thank you for taking the time to share your feedback regarding your order. We sincerely apologize for the inconveniences encountered, both regarding the delivery in several parts and the condition of one of the pieces of furniture received and the missing package during the last shipment. We fully understand your dissatisfaction and offer our apologies for these malfunctions. Your complaint has been taken care of by our customer service. We thank you in advance for your patience regarding the exchange of the product, as it is subject to the restocking delay of the concerned reference. We sincerely regret this experience and hope to have the opportunity to provide you with complete satisfaction on your next order. Have a nice day.
S
Sivom Du Canton De Neuilly -.
Rating: 1 out of 5
following a purchase from 13/01/2026
Error in the order, difficulty in reaching a contact by phone, no response to my emails.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the preparation error and, above all, for our lack of communication. Following your email, your corrected order has been immediately put back into preparation. We sincerely regret not informing you sooner, thus creating legitimate concern. We thank you for your patience and hope to have the opportunity to regain your trust by providing you with a flawless experience during your next visit to our site. Have a nice day.
M
Mam P.
Rating: 1 out of 5
following a purchase from 09/01/2026
Rug received damaged
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that the carpet arrived damaged and we would like to extend our sincerest apologies. In order to provide you with a solution, we invite you to write to us at [email protected] (specifying your order number, the reference, and attaching photos of the damaged product). While waiting to receive your elements, we wish you a pleasant day.
M
Marina L.
Rating: 1 out of 5
following a purchase from 07/01/2026
Carrier problem order statue delivered outside the delivery address is a relay point and I never received a code! Where is my order???
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
J
Josette C.
Rating: 2 out of 5
following a purchase from 06/01/2026
Damaged delivered package
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry that the product arrived in poor condition and we sincerely apologize. Our customer service has proceeded to send a compliant product. We thank you in advance for your patience during its delivery. We hope you will trust us again and that we will have the opportunity to offer you a flawless experience during your next visit to our site. Have a nice day.
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Emilie B.
Rating: 1 out of 5
following a purchase from 03/01/2026
Delivery too long
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
M
Maxime L.
Rating: 1 out of 5
following a purchase from 01/01/2026
Hello, I received a broken order. The chair was in 3 pieces and the pieces were torn apart from each other. I made a complaint to WESCO services.
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Response from Wesco
Hello and thank you for taking the time to inform us of the situation. We are sorry for the delivery issue encountered and we would like to extend our sincerest apologies. Our customer service has received your complaint and is proceeding with the reshipment of a new chair. We thank you in advance for your patience and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day;
A
Assistante Maternelle Adeline Gascoin -.
Rating: 2 out of 5
following a purchase from 26/12/2025
3 weeks to be delivered, no response to my emails. 1st order and really disappointed
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Response from Wesco
Hello and thank you for taking the time to share your feedback following your first order. We are sincerely sorry for the delivery delay encountered as well as for the lack of response to your messages, and we would like to extend our sincerest apologies. We hope you will give us a second chance to provide you with a flawless experience on your next order at wesco.fr. Have a nice day.
S
Sylvie C.
Rating: 2 out of 5
following a purchase from 24/12/2025
Disappointed with the quality. The wood had a defect on the top of the table and the screws were missing from the package! Too late to return it, I needed it right away. Given the price, I expected much better.
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Mélanie S.
Rating: 1 out of 5
following a purchase from 31/12/2025
Deadline not respected Missed delivery promise on 3 occasions
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Response from Wesco
Hello and thank you for sharing your experience. We sincerely regret that it did not fully satisfy you. After checking, we confirm that your order was indeed delivered within the announced deadlines. However, we are sorry if these deadlines seemed too long to you. We hope you will give us a second chance to provide you with a flawless experience on your next visit. Have a nice day.
B
Barbara V.
Rating: 2 out of 5
following a purchase from 17/10/2025
For an order placed in October 2025, I received all the ordered items in 4 shipments. The last one took place on December 16. The delays were too long.
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Ecole Primaire De Mesigny -.
Rating: 1 out of 5
following a purchase from 09/12/2025
Delivery times were not met without prior information.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the shipment of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
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Nathalie G.
Rating: 1 out of 5
following a purchase from 16/12/2025
I canceled the order. Even though the items were marked in stock, I was informed a few days later that the delivery would not take place until the end of January.
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