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A
Rating: 1 out of 5
Very disappointed...
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 079 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 2 stars
Reset filtersA
Rating: 2 out of 5
Good.
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A
Rating: 1 out of 5
This is the first and last time I order from you! To date, I have received no feedback!! Except for information about a response in 3 weeks!!! I'm dreaming... Santa Claus will be gone by then! So I demand a refund!!! Non-negotiable... otherwise, I won't tell you the publicity I will make for you...!! On Facebook etc... not to mention the little girl who would have the toy... luckily the competition exists!!!
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Response from Wesco
Hello and thank you for your feedback. We are sorry for your frustration. Your package left our workshops on December 12th and unfortunately, we cannot control the transport which is carried out by an external provider. We have established a trusting relationship with our customers for over 40 years and honesty is part of our DNA. Therefore, there is no need to threaten for us to understand your disappointment and refund you.
A
Rating: 1 out of 5
Damaged package and ineffective after-sales service
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Response from Wesco
Hello and thank you for your feedback. We take pride in providing you with quality material and we pay specific attention to their packaging to guarantee you impeccable service. However, transport can bring surprises beyond our control. We have offered to replace the damaged part. Please feel free to get back to us when you have made a decision.
A
Rating: 1 out of 5
Not good
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Response from Wesco
Hello and thank you for your feedback. We place the utmost importance on providing you with impeccable quality service. We invite you to contact our service by email at [email protected] and we will handle your request as soon as possible.
A
Rating: 1 out of 5
I still haven't received the books so I can't give an opinion. Disappointed not to have received them for Christmas.
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you did not receive your gifts in time to celebrate the Christmas holidays. This was due to an incomplete address issue.
A
Rating: 1 out of 5
The molds received seem very old, are damaged and all stuck together
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to the quality of the products we select for you, it happens that some bad apples slip into our stock. Your comment allowed us to check our stock to offer you items that meet your expectations and our standards. We hope you will appreciate your new molds.
A
Rating: 1 out of 5
Package was patched up with exploded orange gouache bottle... maximum dissatisfaction. R. T. for J. T.
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Response from Wesco
Hello, We cannot accept your comment as it contains personal information (First name and Last name). Thank you for your understanding.
A
Rating: 1 out of 5
The package arrived partially opened. I didn't notice it immediately. Inside, the three rattles and the catalog were missing. I am very disappointed with the Colissimo service and I hope Wesco will send me the three missing rattles...
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A
Rating: 1 out of 5
A few minutes after validating my order, I realized that I had forgotten two products. I wanted to cancel my order (because there is no modification proposed) to add these products. Impossible to cancel because the order preparation was in progress even though I had just validated it. In total, the order was only shipped 2 days later and I only received it after 5 days. Since I have to pay shipping fees again, I will not reorder the products I wanted to add.
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Response from Wesco
Hello and thank you for your feedback. Your order can be canceled within 2 hours of validation. However, if the items are in stock, it is possible that our elves take care of it right after. Regarding shipping fees, we regularly publish promo codes for you to benefit from free shipping. Don't hesitate to subscribe to our newsletter or join us on our Facebook page to never miss them.
A
Rating: 1 out of 5
For now, not reliable, despite the good reputation of the items. I have not yet received a response to my complaint message, just a few days before Christmas.
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A
Rating: 1 out of 5
Very disappointed with my order. Items refused by the carrier, package torn with a mat that was damaged and dirty as it had obviously been dragged in trucks. Packaging not sturdy. Result: an email to customer service that will process my request in 3 weeks and my floor mats that I will not be able to receive for Christmas... even though I ordered on 27/11 items in stock to be sure to have them by 24/12..
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to the preparation of your packages, we cannot control the delivery. The response times of customer service are announced to be a maximum of 3 weeks but as you have noticed, your order left our workshops the very next day and you received your packages on time. We hope you had a good holiday and that the items found their audience.
A
Rating: 1 out of 5
Customer service is terrible
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Response from Wesco
Hello and thank you for your feedback. December is a time full of expectations and urgencies. We are sorry that your experience did not meet your expectations. We hope your next visits will be more pleasant.
A
Rating: 1 out of 5
I was supposed to receive the complete order at the beginning of November and I just received one pouf!!!
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A
Rating: 1 out of 5
Delivery times are way too long even though I paid for my order in full on the day I placed it. Additionally, I am very disappointed with the quality of the mirror; the edges of the MDF panel are unfinished.
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Response from Wesco
Hello and thank you for your feedback. Despite the special attention we give to fulfilling your orders as quickly as possible, it happens that we are victims of our success and that the products you order are not in stock as quickly as you would like. We apologize for this.
A
Rating: 1 out of 5
The package arrived damaged. I sent an email without a response and called several times: the lines are always busy.
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Response from Wesco
Hello and thank you for your feedback. Despite the care we take in preparing your packages, transport can bring unpleasant surprises. Wesco has chosen not to outsource its telephone support, and the Christmas period is intense, and our elves are very busy. We apologize for this and hope that your order now brings you complete satisfaction.
A
Rating: 2 out of 5
Dishware arrived damaged (as it was not protected in the packaging box). No response from customer service to date.
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A
Rating: 1 out of 5
We were supposed to be delivered on Monday, December 4th, the package was finally delivered on Thursday, November 29th. We were absent, we did not receive any phone call from the carrier, the package was delivered to a neighbor, fortunately, we get along well with them but I should not have imposed this constraint and responsibility on them in case of problems with the package.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take with your orders, we cannot control the delivery. Thanks to your feedback, we have alerted the transport company to resolve these inconveniences. We apologize for this.
A
Rating: 1 out of 5
Hello, The supplier Wesco is not at fault (although the product I initially ordered was out of stock and the restocking times were doubled compared to what was announced on the website). The company tasked by Wesco to carry out the delivery is the issue: delivery window from 9 am to 5 pm (nothing more precise) and the delivery person delivers to the street and refuses to enter your residence (he is not paid to 'take the elevator').
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A
Rating: 1 out of 5
I am very unhappy because I ordered 4 ropes of different colors, received 4 of the same color, and the customer service kindly informs me that it is like that and not otherwise. I do not call that a 'customer service' and will try to order from a site that respects the needs of its customers.
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Response from Wesco
Hello and thank you for your feedback. The set of jump ropes you ordered is indeed made up of random colors. We specified that the colors were 'various' but your comment makes us understand that it misleads in this case and will allow us to correct the product sheet. Your dissatisfaction affects us and we hope you will not hold it against us.
A
Rating: 2 out of 5
Overall rating after 1 year of purchasing on the site: over 7000€ spent. Delivery delays and uncontrolled delivery, unfriendly and uncommercial customer service. Quality issues. Expensive. Overall, a company that feels like it is in a monopoly.
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Response from Wesco
Hello and thank you for your feedback. We work day after day to offer children (and adults) the highest quality items possible. Although our products are experiencing increasing success, we continue to uphold our values as best as we can. Despite all the care taken in fulfilling your order, sometimes transportation can fail. We are sorry that your experience did not meet your expectations. Your comment allows us to improve this point, and we are grateful for it.
A
Rating: 2 out of 5
Not serious in handling the order
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your orders, the delivery sometimes brings surprises. We hope your items meet your expectations.
A
Rating: 2 out of 5
Did not receive my order on time nor all the requested materials
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Response from Wesco
Hello and thank you for your feedback. Despite the care we take in preparing your orders, the delivery sometimes has unexpected issues. We hope the items meet your expectations.
A
Rating: 2 out of 5
We received only one tray when it was supposed to be a set of 6 trays.
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Response from Wesco
Hello and thank you for your feedback. We hope that your order now meets your satisfaction.
A
Rating: 1 out of 5
Great product, quality materials and colors, just a bit long for delivery
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A
Rating: 1 out of 5
It's pathetic!! very disappointed, I do not recommend nor will I place an order with you. Both in terms of deliveries and the products delivered.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take with your orders, errors can sometimes disrupt their smooth running. We are truly sorry for your experience and understand your dissatisfaction.
A
Rating: 2 out of 5
Complicated
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Response from Wesco
Hello and thank you for your feedback. Without your clarification, we unfortunately cannot resolve your comment.
A
Rating: 2 out of 5
I ordered the 150x60 cot and received a 105x53 cot, I am waiting for the exchange which I hope will happen as soon as possible
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Response from Wesco
Hello and thank you for your feedback. Despite the care we take with your orders, we sometimes make mistakes. We hope you won't hold it against us and that you will enjoy your new cot.
A
Rating: 2 out of 5
We encountered many problems with receiving defective products and delivery times not respected (4 months to receive the entirety of our order). Very disappointed overall!
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Response from Wesco
Thank you for your feedback, it allows us to improve our services. We have contacted the carrier so that this kind of situation does not happen again. We are happy to know that the product gives you complete satisfaction.
A
Rating: 2 out of 5
We were disappointed with the reception of the kitchen for 2 years and older, it is quite small and we also received the refrigerator model with the same shelf, so it is not possible to assemble it.
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Response from Wesco
Thank you for your feedback. We place great importance on the quality of our services, whether it is listening or advice. Our after-sales service is at your complete disposal at 05 49 80 45 05. Do not hesitate to contact them to agree on a solution.
A
Rating: 1 out of 5
Thank you for your feedback. We hope that your product now meets your satisfaction.
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Response from Wesco
Good but lousy carrier
A
Rating: 2 out of 5
First time I ordered from you but it will be the last. Order received 3 weeks after placing it even though the product was in stock... Customer service needs to be reviewed!!
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Response from Wesco
Thank you for your feedback. We are working on displaying stock levels. We are currently victims of our success and we are doing everything we can to ensure this does not happen again.
A
Rating: 2 out of 5
Very late delivery
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Response from Wesco
Thank you for your feedback. We are working with your carrier to ensure that this type of situation does not happen again.
A
Rating: 2 out of 5
Hello, one CD does not work. It is not possible to reach customer service directly by phone. I contacted the service by email but am still waiting for a response.
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Response from Wesco
Thank you for your feedback. We hope your new CD meets your expectations and we apologize for this inconvenience.
A
Rating: 2 out of 5
Big delivery problem
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Response from Wesco
Thank you for your feedback, it helps us improve our services. We are working with your carrier to ensure this type of situation does not happen again.
A
Rating: 1 out of 5
Extremely mediocre logistics service
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A
Rating: 2 out of 5
Received bad diapers, ineffective customer service by phone, no response to the various emails sent, only Adeline from social media was able to answer my questions even though she is not directly concerned (hence the 2 *, otherwise I would have given only 1...). A week to realize that they no longer have in stock the diapers I ordered (the stock on the website has still not been updated...). How long will it take for me to be refunded my €95??? This is a significant amount, especially since I had to reorder this from another website.
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Response from Wesco
Hello and thank you for your feedback. While we are pleased with the enthusiasm of our customers, stocks sometimes struggle to meet your expectations and we are sorry for that. We understand your dissatisfaction and apologize again for this setback. PS: a big thank you to Adeline.
A
Rating: 2 out of 5
Not readable. messy not easy to find what you are looking for
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Response from Wesco
Hello and thank you for your review. The dolls are sold without clothes (unless otherwise stated) and you will find all the outfits in Role-playing games > Dolls and accessories > Doll clothes.
A
Rating: 1 out of 5
Error in the content of the delivery. I did not receive any of the ordered items. Therefore, I cannot give my opinion on the products themselves but on a poor preparation of the packages.
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Response from Wesco
Thank you for your feedback. We hope that your products satisfy you.
A
Rating: 1 out of 5
Quality products but mediocre customer/marketing service and unreliable partial delivery that made me lose two days.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order did not meet Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again.