Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. Our customer service is at your complete disposal at 05 49 80 45 05.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/09/2018
Order processing extremely long
1 kg bag of shredded paper half open so spillage in the box, damaged package.
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to preparing your packages, sometimes the transport does not go as we would like. We invite you to contact customer service at [email protected] and we will handle your request as soon as possible.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/07/2018
I placed an order considering the delivery and supply time which turned out to be false. So instead of receiving my order in 3 weeks, it took a full 2 months. Customer service also did not offer delivery in two parts rather than one, so I waited even for the products that were clearly in stock. Very disappointing.
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Response from Wesco
Thank you for your feedback. Victims of our success, our stocks have been strained. This explains the inconvenience and we apologize for it.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/07/2018
well-organized site
Delivery time unusually long, no information on product availability unless you ask the question
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Response from Wesco
Thank you for your feedback, it helps us improve our services. We are now working on implementing an alert system.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/08/2018
The delivery was 2 days late. If I hadn't contacted customer service, I would have never known. We ordered from your site for your seriousness and we were very disappointed. We had a meeting with the Departmental Council for a site visit and 10 minutes late, the mattresses would not have been delivered. This caused real dissatisfaction. The mattresses themselves are compliant.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our customer service and logistics teams have been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/07/2018
Package poorly packaged, mattress edge even the box was torn, mattress cover carabiner defective, the latter gives off a very strong unbearable smell of burnt plastic, impossible to use it like the inclined plane, black mattress foam for a baby hygiene is paramount and frankly not present at all, after-sales service absent after numerous calls and emails with no response from them, it has been a month since we have been trying to reach someone without success... It's pathetic, I do not recommend at all... I who thought the brand was serious, I am extremely disappointed and will not fail to specify it.
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Response from Wesco
We thank you for your feedback. Wesco places the utmost importance on the quality of its products and services. Our various services have been informed of this situation which requires a thorough investigation.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/08/2018
It shrank after the first wash. I am disappointed.
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Response from Wesco
Hello and thank you for your feedback. Our quality service has been informed of the situation.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/07/2018
The site itself is very good, however, the delivery and the friendliness of the representatives leave much to be desired!
The site indicated my items were available, it took me over a month to receive everything!
And when I called to find out where it was, the representative was more than unpleasant.
I was hesitating to buy from another site and well, that's what I will do next time!
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Response from Wesco
We thank you for your feedback. The products used in the context of the Singapore method have indeed been victims of their success. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our customer and logistics services have been informed of this situation and will take the necessary measures to ensure it does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/08/2018
Very useful as there are many quality products but the phone service is deplorable every time. The staff has no desire to help us.
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Response from Wesco
Hello and thank you for your feedback. For any questions regarding a product before purchase, we recommend using our chat service. Our advisors assist you through all stages of the purchase (from product selection to cart validation). If it is a post-purchase complaint, you can contact our after-sales service at 05 49 80 45 05.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/08/2018
I ordered a blue children's bed and received a pink one.
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Response from Wesco
Thank you for your feedback. We place great importance on the quality of our services, whether it be listening or advice. Our after-sales service is available at 05 49 80 45 05 to offer you a solution that meets your expectations.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/07/2018
After the first wash, the bibs lost at least 4cm in height and shrank and are much less covering. Already after waiting 1 month before receiving them, I do not recommend at all. Plus, no commercial gesture for the delay. I am contacting customer service once again today.
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Response from Wesco
Thank you for your feedback. We place great importance on the quality of our services, whether it be listening or advising. Our after-sales service is at your complete disposal at 05 49 80 45 05.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/08/2018
Does not allow tracking of the shipment when the order is sent or partially sent. Unreliable after-sales service
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Response from Wesco
Hello and thank you for this feedback. You can track the status of your order by logging into your customer area under 'My orders'. The status of each product is indicated there. You will also find a link from the carrier to track the progress of the package.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/08/2018
I still haven't received my order, it's been almost 15 days and I won't receive it until Friday, so it would have been almost 20 days of waiting. I didn't get any explanations or help from customer service, so I called the carrier myself who gave me a new delivery date 1 week later. No effort was made to try to send it to me faster and no confirmation received either by email or SMS.
It's really because I couldn't find a rug like this anywhere else that I'm keeping my order, otherwise I would have requested an immediate refund.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/07/2018
The menus are not explicit, you need to have the exact name to find what you are looking for. The sales are quite poor and do not concern the furniture.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/07/2018
The package arrived damaged and the feet are therefore damaged. No way to contact you!!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/07/2018
Apparently, your company is rather intended to serve structures receiving children. My first experience leads me to think this because the price of shipping costs is almost similar to the price of the product I ordered. Too bad I will go to a store where I won't have to bear constrained and abusive shipping costs.
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Response from Wesco
Hello and thank you for this feedback. The shipping costs applied by Wesco are the same regardless of the volume of your order, which is not the case everywhere.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/07/2018
Very disappointed order not received complete I received table legs but not the tops and a broken chair so for a final order of more than 450€ I find myself with chairs and table legs thank you
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments and we apologize for that. Our logistics and customer service teams are informed of the situation, and a solution is underway. For more information, we invite you to contact our customer service at: 05 49 80 01 66
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/07/2018
not easy to use. Why don't we receive our paid invoice directly?
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Response from Wesco
Hello and thank you for this comment. You have the option, if you wish, to download your invoice from the customer area, under my orders.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/07/2018
Hello easy to place an order and speed of sending upon receipt of payment However, the carrier did not inform me of his day of passage and left me to deal with the complete pallet Thank you S. T.
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Response from Wesco
Hello and thank you for this feedback. Your comment regarding the quality of the service at the time of delivery has been taken into account by our services. Unfortunately, we cannot publish this comment on our website. Indeed, it clearly mentions your identity (First name last name), which is prohibited under user data protection regulations.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2018
it is indicated a thickness of 4cm I expected something solid and not at all the product does not meet my expectations
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Response from Wesco
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. Our customer service is at your complete disposal at 05 49 80 01 66.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/05/2018
More than a month delay in delivery and I had to follow up several times to finally be delivered with no commercial gesture. I will not order again.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments and we apologize for this. Our logistics and customer service teams are informed of the situation and we are doing everything possible to ensure this does not happen again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/06/2018
Terrible, impossible to receive a delivery of the items ordered on June 26. And they respond that the carrier will come tomorrow... I call and they tell me he will come tomorrow etc etc...
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments and we apologize for this. Our logistics and customer service teams are informed of the situation and we are taking care of a new express shipment starting today.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/06/2018
not very explicit for example 3 units I thought it was a lot of 3 when you are not in the profession you get caught!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/06/2018
Delivery and packaging catastrophic
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/07/2018
Good
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Response from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment 'Good' does not provide any indication of your appreciation of the product or its specifics. It has therefore not been published as it cannot provide any guarantee or advice to future buyers.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/06/2018
Well categorized site. Clear, rarely out of stock, prices a bit high but the quality is present.
My overall rating will be two stars for the following reason:
big negative, the delivery was not respected at all (delivery before the date, I was not present, fortunately my partner had just arrived 3 minutes before so he was able to receive the 9 cots and the sheets. There was indeed an email the day before in the middle of the afternoon to tell me that the order had been shipped. No call to tell me that the delivery would take place the next day, no email...
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. Your order's delivery was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/06/2018
Catastrophic delivery! I requested home delivery, the delivery person didn't even show up at my house, while I was waiting at home and left my package in a parcel relay located in a city several kilometers away. In the SMS message received, the name of the parcel relay was not indicated, only the city was specified... I had to contact customer service to get the necessary information! This is unacceptable for a delivery requested at home on a day when I was indeed at home!
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/06/2018
Hello,
I was very satisfied with the speed and quality of the packaging.
However, there is an error with one toy (old version instead of the new one) and after contacting customer service a week ago, I still have no response and my daughter's birthday is tomorrow.
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Response from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our logistics service has been informed of the situation and we are doing everything we can to make the exchange within the deadlines. Our apologies, wishing you good family moments.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/06/2018
Very disappointed. I had ordered natural colored clay for my daughter's birthday and received yellow clay that is much less pretty. Too late to exchange.
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Response from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our logistics service is aware of the situation and we are doing everything we can to ensure that this does not happen again. Have good times with your family.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/05/2018
Delivery time doubled compared to the initial announcement (almost 1 month) / no information from customer service, no commercial gesture ... very disappointed by their lack of consideration
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Response from Wesco
Hello and thank you for this feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The customer service and logistics teams have been informed of this situation. We apologize. Our customer service is at your complete disposal at 05 49 80 01 66 for any further information.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/06/2018
slow. Hard to find what you want.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/05/2018
Not satisfied with the cart, lacks stability, which poses a danger for a non-walking child. RETURN IS AT THE CUSTOMER'S EXPENSE, EXPENSIVE!
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Response from Wesco
Hello and thank you for this feedback. We are sorry that this product did not fully satisfy you. In case of doubt, an online chat service is available, our advisors are at your disposal to find the product that meets your expectations.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/04/2018
19/20
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Response from Wesco
GOOD
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/04/2018
The photos do not really show the quality of the product
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Response from Wesco
Thank you for this feedback. On each product page of our site, you will find a
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/04/2018
Very good site but the photos are not realistic enough
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2018
The ball has arrived crushed and the rattle broken at the plastic level
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Response from Wesco
Thank you for this feedback. We invite you to contact our customer service to find a solution that meets your expectations together
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/03/2018
HELLO
I DID NOT WANT WOODEN FEET BUT ALUMINUM AND THE SMALLEST ONES;
HOW TO CHANGE THEM,,,,
THANK YOU ********** ********
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Response from Wesco
Hello and thank you for this comment. You have the option, via our website, to contact the Wesco after-sales service who will handle your request for processing as soon as possible.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/02/2018
Item ordered on 25/02/2018 and received on 13/03/2018. While the item was marked in stock. Even if bad weather can delay the delivery date, it is still unacceptable given the price of the items available at Wesco to have such a long delivery service.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2018
Big delivery problem
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The tracking of your order was not done correctly and we apologize for that. The customer service has been informed of the situation to offer you a solution that meets your expectations.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/03/2018
It's not very practical
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Response from Wesco
Hello and thank you for taking the time to evaluate our site. Your comment 'It's not very practical' does not provide enough concrete indications about your appreciation. It has therefore not been published as it cannot provide guarantees or advice to future buyers. We thank you for your understanding.
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