Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
The sizes do not match the visuals for the puppets. The compartmentalized trays broke within 15 days of purchase. Perhaps due to the heat from the dishwasher, however, for daily use in a nursery, it's a pity.
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Response from Wesco
Hello and thank you for this comment which allows us to improve our services. After checking with the various departments, marketing and quality, we will proceed to modify our product sheets. The technical sheets for references 46646 and 45678 will be modified to clearly mention the use of the product for children. As for the compartmentalized trays, they can go in the dishwasher, but the temperature should not exceed 70°C (maximum temperature tolerated by melamine).
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/02/2018
Delivery difficulties regarding the deadline, plus a missing order
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Response from Wesco
Hello and thank you for this feedback. After checking with our customer service, we confirm the delivery of the 2 orders at the end of February. For any questions about a product or difficulties at the time of ordering, do not hesitate to use our chat system. Our advisors will assist you in choosing your products until the validation of your cart.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/01/2018
Long but long ...... Almost 2 months of waiting ...
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. Some of our products are sometimes victims of their success leading to unavailability. We do our best to inform our customers of any temporary unavailability of the product by displaying the estimated waiting time (2, 4, or 8 weeks) on each of our product sheets and on the order confirmation the delivery days. In case of confirmed delays, we do our utmost to inform our customers directly. We apologize for this delay which is beyond our control and wish you good times with your family.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2017
I did not receive my entire order at the same time (order placed for Christmas and I received the last item 2 days ago), and no commercial gesture from Wesco... Very disappointed.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The tracking of your order was not done correctly and we apologize for that. The customer service has been informed of the situation to offer you a solution that meets your expectations.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2018
BAD QUALITY ON SOME CUPS
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The ordered product, which was damaged, does not meet Wesco's commitments. Our quality service has been informed of the situation and will take the necessary measures to ensure this does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2017
Delivery time of 15 days not respected, waited 2 months....!! Certainly apologies after a month following a complaint on Facebook and a commercial gesture, but it doesn't seem serious.....
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2018
The order sent did not correspond at all to the order placed, no control during preparation and shipping. I reported the problem to customer service who informed me that they would proceed with an exchange by sending me a prepaid label via email. 7 days later and despite follow-ups, still no label for the return nor a package corresponding to my order, even though I indicated it was a birthday gift. Customer service no longer responds to my follow-ups. I am used to online shopping but I have never seen this! For individuals, I do not recommend this site at all, regardless of the quality of Wesco products.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. Customer service is handling your request to send you the products quickly.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2017
Hello,
We did not appreciate the delivery at all. The delivery person left everything on the pavement and before 9 am without caring whether we could retrieve the equipment or not. Moreover, he was unpleasant and rude to my colleagues. It's a shame because you have quality equipment and with such a disastrous delivery, it does not make you want to recommend. The transport provider really needs to be reviewed!!!
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2017
No understanding from customer service, billing service.
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Response from Wesco
Thank you for this feedback. We place great importance on the quality of our services, whether it be listening or advice. Our customer service will contact you by phone and email to assist you in your process.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/12/2017
A total mess for the delivery: supposedly you can choose your day. I requested January 15. The customer service contacted by phone for something else told me that it would actually be between the 15th and the 17th, but that I would be informed by the carrier the day before. Consequently, WITHOUT WARNING, the carrier delivered on the 13th, at the moment I was supposed to leave, which made me late for the rest of my day... And we can say I was lucky because 5 minutes later I would not have been delivered.
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Response from Wesco
Thank you for your feedback and we are sorry that you had this experience. Please know that Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The company in charge of the delivery should have contacted you during your delivery. Your complaint has been forwarded to them. Necessary measures will be taken to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/12/2017
Overall, I am very dissatisfied with Wesco!!! defective products, long delivery time, excessive prices!!! Moreover, the sales representative is really bad, does not know her clients and does not follow her orders. This is my 3rd nursery, for the others, I will definitely switch to the competition
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Response from Wesco
Thank you for your feedback, and we are sorry that you had this experience. Please know that Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Our customer service has contacted you to proceed with the replacement of the defective products. We hope they will fully satisfy you this time.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/08/2017
I am a bit disappointed with the site, I didn't find what I wanted! It's a shame...
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