Customer reviews of Wesco

Hello, I only received the end of the alphabet and the delivery was long.

The delivery was thrown next to the trash cans and got lost in a service and a stick package is missing and I have not received a delivery receipt

Order took a veeeery long time to receive, and in parts..... Finally returned because it was very damaged. Given the prices, we expect a bit more quality in the handling.

Hello, Would it be possible to inform us in advance when an item listed on a quote is out of stock so that we can possibly replace it or suggest a replacement? Because the order is then incomplete and afterwards, it is not possible to reorder only with the amount of the missing item(s).

Last purchase on Wesco was inconclusive. None of the 10 thermometers for the students indicate the same temperature, although they were placed under the same conditions. It is complicated to conduct experiments and a scientific approach with this type of material.

Upon delivery, one item was missing from the two ordered.

The delivery by Chronopost was pathetic.. They didn't ring the bell and the package went to their warehouse.

The customer service is unreachable, 15 days to receive my delivery, items are missing and one item is damaged and another incomplete, 15 days later no response from customer service, as a result for 1 month I have been waiting for the tablet chair to feed a child in daycare and between the moment my request is taken into account and receiving a new compliant chair I will have to manage without!

I am very disappointed. The prices remain high yet the customer service is quite deplorable. I had placed an order that was supposed to be delivered in two parts. The second delivery was canceled along with the second half of my order. I am left with half a mobility course that I cannot return, with no hope of receiving the other part of my order, which is out of stock. One part of my delivery is unusable without the other half!!!

Package thrown in the yard under the rain at a wrong address without ringing or contacting me beforehand. Damaged package recovered thanks to the kindness of the neighbors, unjustified GLS service fee. Would gladly accept a commercial gesture. Pornon MLaure for KidiJeux.

We were very disappointed: order not delivered on time (stock problem at Wesco for 15 chairs delivered on September 19 instead of late August). Then, upon delivery of the tables, out of 7 boxes, only 4 were correct, the other 3 were not the boxes corresponding to our order (plastic partitions instead of tops for oval tables). I requested a commercial gesture (2 additional free coral chairs: no response on this matter). I am still waiting for my table tops, even though I let the carrier who delivered the chairs on August 19 leave with the three boxes that were not correct... In short: a real mess!!!

Package delivered in very bad condition

a part of the order has disappeared

hello I received the acorns half were broken

I received my items as agreed. But the seat of a chair was damaged. Too bad...

We ordered 2 mattresses for our MaM and we only received 1 out of 2. And 0 response from them so far...

I requested a quote in August, then to make sure I would receive my package on time (I had a baby workshop on August 29), I tried to contact a sales service. No one. Then I placed an order and it was noted on the order that I would receive my package before the 27th. So I trusted and placed the order. However, to receive my package on time, I had to call several times and constantly follow up to get my order. No commercial gesture was proposed and I received my materials 30 minutes before leaving for my scheduled workshop (My service providers were quite unhappy not knowing if I would arrive with the materials on time and this caused me a lot of stress and probably a loss of credibility). No commercial gesture was proposed and the responses given were impersonal (except for the sales representative who took over the file and worked for me). In short, I will not go through you, I am very disappointed.

If I had known that sending the article would take 10 days, I would have ordered elsewhere.

More than a month delay between the order and delivery without news from the site forcing me to follow up for information!!

damaged light bar received on the side ...given the price this is not acceptable.

A disaster... Order that was supposed to be delivered on September 2nd that I am still waiting for. I am told that the person in charge of our order will return from vacation on 09/16 and since then, it's radio silence... Customer service needs to be reviewed.

Delivery times far too long for items in stock

All the time delivery problems.. 4 orders 4 problems..

I placed my order on the last day of the sales. The discounted prices were not taken into account. Wesco charged me the full price of the ordered items without the discount. Impossible to reach customer service. I absolutely do not recommend.

Lack of information on delivery dates. Difficulties in reaching customer service or after-sales by phone, my online help request took days to get a response. I wanted to cancel an order, which I could not (which I can understand) but I received the same email more than 10 times telling me that I cannot cancel my order. I find that a lot considering I only got a response to my email after a long wait. I could not cancel my order because it was 'ready' (not for lack of calling several times before to try to cancel it) but two days later I receive an email telling me that my order would be delayed because some items were missing... while I thought it was ready. So a service to improve.

2 products delivered. A folding baby bed with paint splatters. Incorrect description of the baby mattress, plastic cover instead of fabric. No responses to emails and customer service unreachable by phone. Very disappointing.

Deadline not respected and above all the item received is not the item ordered !!!! I am waiting for a response to my complaint.

package delayed, I still haven't received it, it's already the back-to-school season

I waited a long time for my order without any information from your side. If I hadn't called, I wouldn't have known that one item was unavailable and that the entire order was on hold. In the end, after receiving the available items, it took 1 month to learn that the rest of my order was canceled. In short, there is an obvious lack in customer relations.

I did not receive the ordered color... Too late to change, I need it right away.

The holes were not aligned, so we had to re-drill. I called you on Saturday but you were closed and I

15 days to receive 2 sheets in stock.

Order placed on 14/08, shipped on 28/08, delivery time too long.

I would have gladly given 0 but I can't. The delivery date is absolutely not respected, we are going to start our school year without furniture!!!! Moreover, no one answers the phone for several days, this is unacceptable.

The delivery person did not respect the delivery location despite calling ahead to find it. He was too rushed and did not take the time to find us, resulting in the packages being delivered to another address on the street.

Good quality material. Deadlines not respected and no information on this point.

The package arrived damaged. The packaging is insufficient: tissue paper, no bubble wrap. The furniture is scratched.

The delivery is not complete, the delivery person forgot a package.

The delivery had missing items! It happens to everyone at least once! Unfortunately, it's me. I tried to call 4 times without result! At the time of opening the box / delivery by the delivery person. So I'm trying to write to customer service without ever getting a response either! Is this a joke?! I would like a response / to have my forgotten items sent back / or to be refunded for my baby formula boxes!) This is unacceptable. Thank you.

Missing screw in each lot of baby seat purchased, and wooden base split... impossible to reach customer service by phone, nor to get a response by email.. at the price charged, we expected better in terms of the precision of the necessary elements and customer service.