Customer reviews of Wesco

Hello and thank you for alerting us following your purchase on wesco.fr. We are sorry to read that your package has suffered from the transport issues and we will be more vigilant on this point. Our customer service has received and processed your request, and a new plate will be sent to you as soon as possible. Despite this inconvenience, we hope to see you again soon on our site. Have a nice day.

Hello and thank you for sharing your experience on wesco.fr. We are sorry to read that this second purchase has resulted in disappointment. Our customer service has contacted you because it has not received the photos associated with your complaint. Once the photos are received, a response will be provided to you as soon as possible. We still hope to see you for a future purchase on our site. Have a nice day.

Hello and thank you for sharing your feedback regarding this product. In a logic of continuous improvement and full satisfaction of our customers, we take into account all customer feedback. Our products are intended for young children, which is why we are uncompromising on safety and the quality of the materials used. In this case, we remind you that the Cocon Mattress Contour complies with the NFS 54 045 standard and is phthalate-free. It is an emblematic WESCO product particularly appreciated by early childhood professionals for several years. We hope that in light of these elements you will continue to visit us at www.wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your experience. We are sincerely sorry to hear that your order arrived damaged, likely due to an incident during transport. In order for us to offer you a solution, we invite you to contact us at [email protected], specifying your order number, the relevant reference, and attaching a few photos of the damaged product. Unfortunately, this situation is beyond our control, but we hope it will not undermine your trust in Wesco. Thank you for your loyalty and see you soon on wesco.fr. Have a great day.

Hello and thank you for taking the time to share your feedback. We are sorry for the problem encountered during delivery and we sincerely apologize for this inconvenience. Our customer service has taken note of your feedback and is processing the refund of the shipping costs related to express delivery. We hope that this incident, which is completely exceptional and beyond our control, will not undermine the trust you place in us and that we will have the pleasure of seeing you again soon on wesco.fr. Thank you again for your loyalty. Have a nice day.

Hello and thank you for taking the time to leave a review. We are sorry to hear that the carrier did not contact you to arrange an appointment. We fully understand the inconvenience caused and sincerely apologize. We will forward your feedback to our logistics department so that a follow-up can be made with the carrier to ensure that such a situation does not happen again. Although this is beyond our control, we hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for sharing your situation by leaving a review. We are sorry that your order did not meet your expectations and we sincerely apologize for the quality issues encountered. Our customer service has received your complaint and has contacted you today to provide a solution. We thank you for your patience and hope to have the opportunity to offer you a better experience on your next order at wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback. After verification, we would like to provide you with some clarifications to dispel any misunderstanding regarding the observed price differences. Indeed, the price of the bed was the same on your last two orders. However, the first order was placed before our annual price review (on 30/01/2025), which explains the noted difference. We hope that these explanations will reassure you and that we will have the pleasure of seeing you again soon on wesco.fr. In the meantime, our customer service remains at your disposal if you have any questions at 05 49 800 166. Have a nice day.

Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry that your order arrived damaged, and we apologize for this inconvenience. The safety of children being at the heart of our priorities, we invite you to contact our customer service so that we can proceed with an exchange. For this, please write to us at [email protected] specifying your order number, the reference of the product concerned, the defect encountered, and attaching a few photos. While waiting for your elements and looking forward to seeing you again soon on wesco.fr, we wish you a very good day.

Hello and thank you for taking the time to share your feedback with us. We are sorry to hear that your order arrived incomplete and we sincerely apologize for this. After checking, the entirety of your order was indeed shipped from our warehouse, and the delivery tracking confirms its complete receipt. To better understand what may have happened, we invite you to send a complaint to [email protected] (specifying your order number as well as the missing reference(s)). Our customer service team will then carry out the necessary checks to provide you with a solution as soon as possible. Have a nice day.

Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry that the delivery service did not go as planned and we apologize for this. This situation does not meet our quality standards. We will immediately forward your feedback to our logistics department so that a point can be made with the carrier and that this type of incident does not happen again. We still hope to have the pleasure of seeing you again soon on our site and thank you for your trust. Have a nice day.

Hello and thank you for taking the time to share your feedback with us. We are sorry that your package has suffered the mishaps of transport and we sincerely apologize for the lack of responsiveness in handling your complaint. This delay is temporary and our customer service team is doing everything possible to return to normal operations. Your order is being resent and you will receive it very soon. We thank you in advance for your patience and hope that you will give us the opportunity to make a better impression during your next visit to wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback. We completely understand your dissatisfaction with this delivery delay and we apologize for the inconvenience caused. On our side, your order was properly prepared and handed over to the carrier within the expected time frame. Regardless of our intentions, the express delivery commitment was not honored by the carrier. We have opened a claim with the carrier so that the delivery fees can be refunded to you. We hope that you will trust us again and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback with us. We are particularly sorry to learn that the quality of the products and the handling of your customer service case did not meet your expectations, despite our team's intervention. We would like to extend our sincerest apologies as this situation is absolutely not in line with our commitments regarding quality and customer satisfaction. If you wish, our customer service is at your disposal at 05 49 800 166. We sincerely hope to count on a second chance and one day have the opportunity to prove our willingness to do better. Have a nice day.

Hello and thank you for taking the time to share your experience with us. We are sorry to learn that the books were damaged during transport and we sincerely apologize for this inconvenience. To provide you with a solution, we invite you to submit a complaint to the address [email protected] (specifying your order number, the relevant references, and attaching photos of the damaged products). In parallel, we are sharing your feedback on the preparation of packages with the relevant internal teams to identify areas for improvement to better protect small items during shipping. We still hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your experience with us. We sincerely apologize for your order that arrived incomplete, which is obviously not in line with our quality standards. Our customer service has received your complaint and will contact you during the day to provide you with an appropriate solution. We understand your disappointment and regret that this experience calls into question your attachment and loyalty to Wesco. We hope you will give us a second chance to regain your trust on your next order on our site. Have a nice day.

Hello and thank you for taking the time to share your experience. We completely understand your confusion regarding this situation and we sincerely apologize for this inconvenience. It sometimes happens, independently of our will, that part of an order is shipped with a slight delay from the delivery center. Furthermore, if the pickup point you selected was temporarily unavailable at the time of delivery, the carrier may indeed have dropped one of the packages at the nearest post office to avoid further delaying the receipt. We are aware that this situation may have undermined the flexibility you were looking for, and we sincerely regret it. Nevertheless, we want to assure you that this is an exceptional case. We still hope that the products meet your expectations and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to evaluate this product. We are sorry to hear that it does not meet your expectations, especially since we usually receive positive feedback on this item. Your feedback is valuable to us and we take it seriously. If you wish to make a complaint, our customer service is at your disposal: simply contact us at [email protected], specifying your order number, the relevant reference, and the issue encountered. We will do our best to provide you with a solution. Meanwhile, we will forward your feedback to the product manager in charge of this selection, so that they can pay attention to this point. We hope to have the pleasure of seeing you again soon on our site and thank you again for your feedback. Have a nice day.

Hello and thank you for leaving a review. We are sincerely sorry to hear that your order arrived in poor condition and we offer our sincerest apologies. In order to provide you with a solution, we invite you to contact our customer service at [email protected] specifying your order number, the damaged references, and attaching some photos. We thank you in advance for your information and we hope to have the pleasure of seeing you again in the future on our site. Have a nice day.

Hello and thank you for taking the time to leave a review. We would like to clarify the cancellation of your order. According to our general sales conditions, for any new customer account, payment in cash is required at the time of the order in order to proceed with its shipment. Despite our various reminders, we unfortunately did not receive your payment and we were forced to cancel your order. We sincerely hope you understand this process and remain at your disposal for any further information. We thank you in advance for your understanding and wish you an excellent day.

Hello and thank you for taking the time to review this product. We are sorry to hear that this product did not meet your satisfaction, while feedback is generally very positive. We sincerely apologize. Our customer service has received your complaint. To facilitate processing, could you please send us some photos of the observed defects? This will allow us to provide you with a solution quickly. We thank you in advance for your cooperation and hope to have the opportunity to better satisfy you with your next order. Have a nice day.

Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the delivery of your order being one day late. We do our best to ensure that our orders are delivered within the timeframes indicated at the time of order confirmation, but we remain dependent on the delivery service provider. We hope you will give us a second chance to make a better impression on your next order on our site. Have a nice day.

Hello and thank you for taking the time to share your feedback. We understand your disappointment and are sorry that we could not accommodate your request for a change of address. Indeed, your address change was submitted too late in the order preparation process for us to consider it. However, we hope that your order meets your satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day.

Hello and thank you for taking the time to express your opinion. For many years, we have selected products from the Papo brand, known for the quality of its figurines, their realism (hand-painted), and their great durability. They are designed in France, then manufactured in Portugal and China, in compliance with international safety standards, with controls carried out by independent laboratories. Moreover, before any marketing, each product is also checked by our quality team to ensure safety and compliance with current standards regarding children. We hope these figurines will provide wonderful play moments for children. Have a nice day.

Hello and thank you for taking the time to share your situation with us. We are sorry for this particularly long wait and we sincerely apologize. In some cases, the availability of one or more items can impact the shipping of the entire order. We acknowledge our lack of communication towards you and we are aware of the disappointment caused. We hope you will give us a second chance to make a better impression on your next order on our site. Have a nice day.

Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for the inconveniences encountered during the delivery and we apologize. This situation does not reflect our quality commitments and we fully understand your dissatisfaction. Your feedback has been forwarded to our logistics department to raise awareness with the concerned carrier and to prevent this from happening again as it is unacceptable. We regret that this experience calls into question your loyalty to Wesco and we still hope that you will accept to give us a second chance to provide you with a better experience on your next order. Have a nice day.

Hello and thank you for taking the time to share your feedback. We are sincerely sorry that the delivery of your order did not meet your expectations. We understand your dissatisfaction with this delay and the lack of clarity in tracking. Every day, our teams strive to ship orders as quickly as possible. However, certain elements such as peaks in activity or product availability can unfortunately prolong this process. Once the package is handed over to the carrier, we remain dependent on their delivery and communication conditions. In your case, the Colissimo tracking was clearly not optimal, which may have misled you, and we are truly sorry for that. The public holiday on May 1st, combined with the ban on heavy goods vehicles, also contributed to extending the delivery time. Nevertheless, we hope to have the opportunity to provide you with a more satisfactory experience on your next order. Have a nice day.

Hello and thank you for sharing your situation by leaving a review. We sincerely apologize for this error in processing your order. Our customer service has taken your complaint into account and is doing what is necessary to remedy this situation. We hope you will give us a second chance to make a better impression by returning to our site in the near future. Have a nice day.

Hello and thank you for taking the time to share your experience with us. We sincerely apologize for this oversight. Our customer service has proceeded to resend the missing screws. We thank you in advance for the ultimate effort of patience we ask of you and we hope that the kitchen will provide many hours of play. We look forward to seeing you again in the near future on our site. Have a nice day.

Hello and thank you for taking the time to share your situation with us. We hear your dissatisfaction and we sincerely apologize for the error that occurred during the preparation of your order. We deeply regret that your two shopping experiences on our site have been marked by difficulties and have generated so much dissatisfaction. Our customer service has prioritized your complaint and offered to take back all the delivered items as well as a refund. Despite all the care taken by our teams in preparing orders, human errors can unfortunately occur. Nevertheless, we assure you that we are doing everything possible to minimize these errors. You will always be welcome on our site if in the future you wish to trust us again. Have a good day.

Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the error that occurred during the preparation of your order and fully understand your disappointment. Regarding the Louisa table, it is currently being restocked. We thank you for your patience and assure you that we are doing everything possible for you to receive it as soon as possible. We are sincerely sorry for this situation and we hope you will give us a second chance to make a better impression when you return to our site next time. Have a nice day.

Hello and thank you for taking the time to share your situation with us. We have taken your complaint into account and wish to apologize for the delay in our response. Our customer service is currently experiencing a slight delay, but we want to reassure you that a solution will be provided to you during the week. We deeply regret that your experience on our site did not meet your expectations and we hope you will give us a second chance to make a better impression during a future visit. Have a nice day.

Hello and thank you for taking the time to share your situation with us. We are deeply sorry that your first experience on our site did not meet your expectations, and we sincerely apologize. Unfortunately, regardless of our willingness, the carrier was unable to ensure delivery in one go as planned and was not able to keep you properly informed. We fully understand the inconvenience caused. We hope you will give us a second chance to make a better impression and that we will have the privilege of seeing you again on our site. Have a nice day.

Hello and thank you for taking the time to share your experience. We completely understand your dissatisfaction and would like to extend our sincerest apologies. We place great importance on managing our supply timelines. Internally, a dedicated team works daily to anticipate and limit such situations. However, despite all our efforts, unforeseen events can sometimes occur with certain references. We take this matter very seriously and are doing everything possible to improve our services to better meet your expectations. Your feedback has been forwarded to the relevant teams. We sincerely hope that you will give us a second chance to make a better impression and that we will have the opportunity to fully satisfy you during your next visit to our site. Have a nice day.

Hello and thank you for sharing your feedback by leaving a review. We are sorry for this situation and wish to extend our sincerest apologies. Supply difficulties on certain references have unfortunately directly impacted your order. Our teams are doing their utmost to limit this type of incident and continuously improve our services. As a gesture of goodwill, our customer service is now processing the refund of the shipping costs. We fully understand your dissatisfaction and hope to have the opportunity to regain your trust during your next visit to our site. Have a good day.

Hello and thank you for taking the time to share your experience. We are sorry to hear that the delivery of your order did not meet your expectations and we sincerely apologize for these inconveniences. In the order confirmation email, we mentioned a longer delivery time due to the availability of certain references and their restocking. However, we completely understand that a long wait is always disappointing. Regarding the condition of the package, we assure you that our orders are prepared with the utmost care. However, it can happen that they suffer from the uncertainties of transport and arrive damaged independently of our will. We hope to have the opportunity to see you again soon on our site and that you will give us a second chance to make a better impression. Have a nice day.