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M
Rating: 2 out of 5
Delivery problem and product description.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 080 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 2 stars
Reset filtersL
Rating: 1 out of 5
I give 1 star because you can't give 0. Very disappointed, I waited 2 months to get the sand color, my rug arrives, it is olive green.
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Response from Wesco
Hello and thank you for bringing this situation to our attention. We sincerely apologize and fully understand your dissatisfaction. In order to rectify our mistake, could you please send us a complaint to the address [email protected] (specifying your order number and the relevant reference)? We thank you in advance for your understanding and hope that you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
A
Rating: 2 out of 5
We have placed several orders with you. For several orders, we had to call customer service because parts of the furniture were damaged (screws lying in the boxes that scratched the furniture, cracked furniture, missing screws). After contacting customer service, I am still waiting for a replacement board that has not yet arrived after 3 weeks of delivery, but I have not heard back. I would not recommend you.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We completely understand your dissatisfaction and sincerely apologize for this situation, which does not reflect our usual quality standards. After checking with our customer service, we confirm that the missing part has been shipped and will reach you in the coming days. We once again extend our sincerest apologies for this inconvenience and hope to have the opportunity to regain your trust during your next visit to our site. Have a nice day.
-
Rating: 1 out of 5
I am still waiting for a response from customer service to return the rug purchased and received damaged for which the shipping costs would be at my expense!
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry for the quality defect encountered on the rug and we sincerely apologize. Our customer service has processed your complaint and is proceeding with the exchange of the product. We sincerely hope to have the opportunity to offer you a fully satisfactory experience during your next visit to our site. Have a nice day.
V
Rating: 1 out of 5
After sending a message to customer service, still no response after a week, after an order refusal at delivery and the delivery person did not want to keep the order (according to the delivery person, it was up to me to keep the order)
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Response from Wesco
Hello and thank you for taking the time to share your feedback. Your complaint has been forwarded to our customer service, which is committed to providing you with a response within 24 hours. We apologize for the inconvenience encountered during delivery and present our apologies for the processing delay of your request. We hope to have the opportunity to offer you a better experience during your next visit to our site. Have a nice day.
P
Rating: 2 out of 5
Supplies received not in accordance with the initial order, in addition to not having the correct reference, the 'dust-free' chalk boxes arrived broken!
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Response from Wesco
Hello and thank you for taking the time to report this issue to us. We sincerely apologize for this inconvenience. To offer you a quick and suitable solution, we invite you to write to us at [email protected] (specifying your order number and attaching a photo of the damaged product). We hope you will give us a second chance to make a better impression by returning to see us soon on wesco.fr. Have a nice day.
A
Rating: 1 out of 5
Customer complaint number AB095913 Sl1900408043/SI190040 Hello, regarding the order mentioned in reference which was delivered in 2 packages, the first on time on 22/01. After contacting Chronopost, they informed me that the second package had to be repackaged and should be delivered on the 22nd or 23rd. I received the second repackaged package this Friday 24, but with one ball missing. Thank you for doing what is necessary to send me this missing ball as soon as possible.
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Response from Wesco
Hello and thank you for taking the time to alert us by leaving a review. We are sincerely sorry for the problem encountered. Our customer service is proceeding to resend the missing ball. We thank you in advance for your patience and hope to have the pleasure of seeing you again soon on our site. Have a nice day.
E
Rating: 2 out of 5
Delivery too long Half-open pen box
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A
Rating: 1 out of 5
No appointment for delivery... when you work and have young children under 3 years old, it's complicated. Moreover, delivery during the little ones' nap and the delivery person wanted to leave everything on the sidewalk!!! I find this unacceptable especially since I had 23 packages! I am very disappointed. And yet I am a fan of the items... I have been ordering for a long time.
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Response from Wesco
Hello and thank you for taking the time to share your opinion following your order. We are sincerely sorry to hear that the delivery did not go as planned. We completely understand that this was complicated, especially with young children. We will pass your feedback on to our logistics department so they can work with the concerned carrier to improve this type of situation in the future. We thank you for your loyalty over the years and hope to have the pleasure of seeing you again on our site. Have a nice day.
B
Rating: 2 out of 5
The expected time to receive the order was already announced as more than 10 days (which is already very long) and the package didn't even arrive as expected... but with a delay... known defect... To be corrected....
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your order. We are sincerely sorry to learn that your package arrived late (beyond the initially announced deadline). We understand how frustrating this can be and we apologize for this inconvenience. We hope to have the opportunity to see you again on our site and provide you with an experience that meets your expectations. Have a nice day.
E
Rating: 1 out of 5
Package received damaged. No quick response from customer service. Return costs at my expense. One star because you can't give 0.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sincerely sorry to learn that you received a package in poor condition. We would like to inform you that our customer service is sending a new chair. We apologize for this situation and thank you for your understanding. We hope to have the opportunity to see you again on our site and provide you with a better experience in the future. Have a nice day.
M
Rating: 2 out of 5
The item was missing from the package, complaint made to Wesco but no news.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your order. We are sincerely sorry to learn that an item was missing from your package. However, our customer service has not received any complaint regarding this issue. We invite you to contact them at the following address: [email protected], specifying your order number and the problem encountered. Our team will be happy to provide you with a solution as soon as possible. We thank you in advance for your understanding and patience. We hope to have the pleasure of seeing you again on our site to offer you a better experience. Have a nice day.
K
Rating: 1 out of 5
Delivery date scheduled between January 9 and January 13. Package arrived at the pickup point on January 15. Order included necessary accessories for a show presented on the evening of January 14!
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for not meeting our commitments regarding the initially announced delivery time and we apologize. Our customer service will proceed with a commercial gesture as compensation. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. Have a nice day.
S
Rating: 1 out of 5
It has been more than 2 weeks since I ordered and I still have not been delivered
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We are sincerely sorry for the delay regarding the delivery of your order. After checking, it seems that the address provided was incomplete, which prevented our delivery provider from finalizing the delivery. Your package should be delivered to you today or tomorrow. We thank you for your understanding and remain at your disposal if needed. Have a nice day.
É
Rating: 2 out of 5
Order placed on 21/12/24, to be delivered by 9/01/25 at the latest, still not received on Monday 13/01/25.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for not meeting our commitments regarding the initially announced delivery time and we apologize. According to our information, your order was delivered on 13/01 at the pickup point. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. Have a nice day.
N
Rating: 1 out of 5
I had placed an order for our granddaughter on December 19 because we were going to our son in Lyon from January 8 to 11. I wanted this order to arrive between January 4 and 7, so before we left, and unfortunately it arrived at my pickup point on January 9 during our absence. The package left your place on January 7, I had requested to change the delivery address so that the package would arrive directly at our son's place, and that could not be done. I am therefore obliged to send it to my son, so I am very disappointed that my order placed 10 days earlier took 1 month to arrive at my pickup point. A commercial gesture would have been nice. Thank you for your understanding. Best regards.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry for not meeting our commitments regarding the delivery time and we apologize. Our customer service has just contacted you to offer you a refund of the shipping costs. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. Have a nice day.
R
Rating: 1 out of 5
The ordered deck chair arrived broken. No protection in the box
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Response from Wesco
Hello and thank you for taking the time to share your opinion on this product. We are sincerely sorry to learn that the deck chair may have been damaged during transport. We confirm that our customer service has taken your complaint into account and that a new deck chair structure will be sent to you as soon as possible. Despite this incident, we hope to have the opportunity to fully satisfy you during your next visit to our site. Have a nice day
D
Rating: 2 out of 5
Defective gift, tested 3 days before Christmas.
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. In the additional information on the product sheet, we clearly specify that it is a non-electrified version. We regret that you missed this information and we hope that the product will still bring you satisfaction. Have a nice day.
R
Rating: 2 out of 5
Delivery deadlines are not respected; it was planned to be given today for the school's Christmas, but still in transit, the children were very disappointed.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are deeply sorry for the failure to meet the delivery deadline and fully understand your dissatisfaction with this situation. The carrier responsible for delivering your order should contact you during the day to agree on a delivery date. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. For any questions, our customer service remains at your disposal at 05 49 80 01 66. With our renewed apologies, we wish you a very happy end of year celebrations.
A
Rating: 2 out of 5
I am very disappointed, but this is more about the delivery. Being a professional in early childhood, I confidently turned to Wesco for the purchase of a table for the children I care for. So already a very long delivery time, a month (for a table in stock) and then a week delay on the date that was initially indicated to me. And the big surprise, already a very unpleasant delivery person, a box that was open and in very poor condition and especially no legs for the table!!! I had to contact Wesco several times to finally be informed that I would be delivered the missing legs but not before mid-January! So another month and a half later than the top... That said, the top seems to be in good condition and of good quality.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for the delivery service and the disappointment caused. We apologize and thank you in advance for your patience. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
C
Rating: 2 out of 5
Nothing to say about the delivery
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S
Rating: 2 out of 5
I really like Wesco products but I am disappointed with my last order. Indeed, I did not receive one of the ordered products and my daughter will not have it for Christmas. No solution was proposed before this date.
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We sincerely apologize for this order preparation error. Our customer service has processed your request and is proceeding with the reshipment of the missing product. We hope you will give us a second chance to make a better impression by visiting our site again soon. Have a nice day.
S
Rating: 2 out of 5
Long delivery and disappointed with the quality of the bibs ordered despite a high price. As a professional in early childhood, I thought I would find better quality on the site. Not sure about placing a new order.
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P
Rating: 2 out of 5
Hello, More than a month to deliver a package, an impact on one of them... I've seen better...
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We sincerely apologize for the delay in preparing your order. We understand the dissatisfaction this may have caused and we would like to express our apologies. Please know that our teams are actively working and doing their best to regain an optimal preparation pace. We hope to have the opportunity to regain your trust and provide you with a flawless experience during your next visit to our site. Have a nice day.
É
Rating: 2 out of 5
Had major difficulties ordering for a town hall... My order was canceled without contacting me. Not to mention the delays due to the cancellation of my order. At this time, my order is marked as delivered... But I don't know where because I don't have it!!!!!! I open at 9 am, there was an attempt yesterday at 6:45 am!!!!!! and today at 8:26 am... where it is marked delivered but the town hall was not open!!!!!!
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Response from Wesco
Hello and thank you for sharing your opinion. We sincerely regret that your experience on our site has caused such dissatisfaction. After checking, we confirm that your order from November 18 was shipped and, according to the carrier, delivered within the announced time frame. However, we understand your frustration if you have not located your package. Our customer service is available at 05 49 800 166 to provide you with proof of delivery and in case you cannot find the package, to open a claim with the carrier. Have a nice day.
C
Rating: 1 out of 5
The delivery person signed for me, otherwise I did not receive the package
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Response from Wesco
Hello and thank you for taking the time to inform us of the situation by leaving a review. Our customer service has received your complaint and is following up to provide you with a solution as soon as possible. We apologize and hope to count on your understanding for this situation that is beyond our control. Have a nice day.
M
Rating: 1 out of 5
After 2 weeks of waiting, my order was canceled, without any comments from Wesco, disappointing
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Response from Wesco
Hello and thank you for sharing your experience by leaving a review. You were notified by email on November 21 of the unavailability of the product and consequently the cancellation of your order. We sincerely apologize for this situation and fully understand your disappointment. This reference has been removed by the supplier, and we will no longer offer it for sale. However, on our site, you will find other models of activity tables with a similar educational interest (ref 67152171 for example). We hope you will give us a second chance to make a better impression by returning to our site soon. Have a nice day.
C
Rating: 2 out of 5
Delivery was late and some items were damaged
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. We sincerely apologize for the quality defect. Your complaint will be handled by our customer service within 48 hours. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
C
Rating: 2 out of 5
Package received without a box, in plastic with a hole, not easy for gift wrapping, the carrier came 2 times, the package was supposed to be delivered to my mom who is 80 years old and not mobile, my partner had to meet him because the delivery person stopped 300m from the home otherwise he would have had to make a detour. The packaging and delivery are not top-notch, I haven't opened the plastic yet, I hope nothing is damaged. I have not received the second package.
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Response from Wesco
Hello and thank you for taking the time to evaluate your order. We have forwarded your feedback regarding the shipping packaging to the concerned service. Indeed, it is not normal for it to have arrived damaged. We hope that the motor skills modules will meet your satisfaction and that you will renew your trust in us by returning to our site next time. Have a nice day.
T
Rating: 1 out of 5
The package was never delivered. I had to contact customer service 3 times to follow up on the order. And to this day it has been followed up but no delivery information, no date or anything has been provided to me. Thank you Wesco.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for this situation and we offer you our deepest apologies. Your order will be shipped from our warehouse at the beginning of next week. We thank you in advance for your understanding and patience towards us. We hope you will give us a second chance to make a better impression when you return to our site next time. Have a nice day.
C
Rating: 2 out of 5
The delivery date proposed by Wesco at the time of the order and confirmed by care was not respected. It occurred on November 19 instead of the 14th. The rug could therefore not be given on time. Furthermore, the large cardboard box arrived open due to a clear lack of tape. The rug was therefore soiled on the concerned side. The delivery person took the time to check with us the complete condition of the rug.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the delivery delay as well as for the issue encountered with the shipping packaging. Regarding the rug, you have the option to file a complaint with our customer service at [email protected] (specifying your order number and attaching a photo of the product). We renew our apologies and hope you will give us a second chance to make a better impression when you return to our site. Have a nice day.
M
Rating: 2 out of 5
I bought these diapers because I was told that the T6 cheeks were no longer sold
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L
Rating: 1 out of 5
I still haven't received the order and I'm being asked to give a review?
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Response from Wesco
Hello, we are sorry for this situation and we sincerely apologize. Your order experienced a routing error with the carrier, which caused its blockage and a delay in delivery. Customer service is currently underway and our teams are doing their best to resolve the situation as quickly as possible. We hope you will give us a second chance to make a better impression by returning to our site next time. Have a nice day.
K
Rating: 1 out of 5
EXTRAordinary material. Delivery: long and in a box 8 times too big. Ecological?
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Response from Wesco
Hello and thank you for taking the time to leave a review. We take your comment regarding the size of the shipping box into account. This concrete example has just been forwarded to the relevant services to explore possibilities for improvement. We thank you for your loyalty and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
M
Rating: 1 out of 5
Error with my order, I received someone else's order... I am still waiting for news from the company to receive what I ordered...
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the order preparation error. Our customer service has processed your complaint and is proceeding with a new shipment of your order. We are aware of the effort of patience we are asking of you again, and we renew our apologies. We hope to count on your understanding and have the pleasure of seeing you again on our site next time. Have a nice day.
M
Rating: 1 out of 5
Almost 2 months of waiting to receive my package. And the plaster received is not the one ordered! I admit to being very disappointed.
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Response from Wesco
Hello and thank you for alerting us to the situation by leaving a review. We are sincerely sorry for the situation and we apologize. Could you please write to us at [email protected] (including a photo of the product received and specifying your order number)? Our customer service team will handle your complaint and provide you with a solution. We understand your dissatisfaction, but we still hope you will give us a second chance by returning to our site later. Have a nice day.
M
Rating: 1 out of 5
If I could give zero stars, I would. I do not recommend: the item does not work, plus the customer service is unreachable and the return is at your expense.
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Response from Wesco
Hello and thank you for taking the time to evaluate your order. We are sincerely sorry for the problem encountered and we apologize for our late response. We understand that this wait combined with a quality defect of the item generates great dissatisfaction, and we regret that your overall experience on our site is so disappointing. Our customer service team does its best to respond as quickly as possible, but it sometimes happens that during certain periods this response time fluctuates. We have processed the refund for the defective product. We hope you will give us a second chance to make a better impression by returning to our site soon. Have a nice day.
F
Rating: 2 out of 5
The package almost never arrived. I wanted to send it to a Colissimo relay. It was stamped as 'private shipment' and not 'relay shipment'. This created a misdirection error, I had to claim with the post office for it to be found and redirected.
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J
Rating: 1 out of 5
Package received empty so I can't judge. Still no response from customer service after 4 days
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Response from Wesco
Hello and thank you for taking the time to leave a review following your order. We sincerely apologize for this surprising situation. Our customer service has processed your complaint and will proceed with a new shipment of your order. We thank you in advance for the additional patience we are asking of you and we hope you will give us a second chance to make a better impression by returning to our site next time. Have a nice day.
A
Rating: 2 out of 5
Defective toy guitar.
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. We are sincerely sorry for the quality issue and we apologize. Our customer service has properly handled your complaint and provided you with a solution. We hope you will give us a second chance to make a better impression by visiting us again soon on our site. Have a nice day.