Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
very long delivery times (several weeks) and 1 item: delivery postponed... then a call to confirm the delivery day but not the time: a range between 8 am and 6 pm I am told. Bravo!!! You have to take a day off to receive the item....
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely apologize for the failure to meet the delivery deadline and we understand your dissatisfaction. The product you ordered has unfortunately been a victim of its success, its restocking has delayed its delivery to your home by several days. We do not control the daily schedules of the delivery drivers; however, we will pass this information on to the delivery provider so that a more precise delivery time can be communicated for future orders. We regret that your experience on our site has been so disappointing and does not meet our commitments to satisfy our customers. We hope you will give us a second chance to make a better impression by visiting us again soon at wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/08/2023
I bought the advantage card which never worked for free delivery despite several emails sent, no solution found and after several requests for a refund of this card no response... I am very disappointed!
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Response from Wesco
Hello and thank you for taking the time to explain your situation. In our T&Cs, we specify that membership in the Advantage Club allows free delivery to a parcel relay from €25 of purchase only on eligible products. Your order contained non-eligible products which explains why you could not benefit from free delivery. Your emails went unanswered because you replied to automatically sent emails (order confirmation in particular). We remain at your disposal at [email protected]. We hope that the explanation of the contractual elements of our Advantage Club will allow you to no longer doubt our honesty. We look forward to seeing you again soon on wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/09/2023
Very, very disappointed. I ordered 3 items. I was only delivered the activity ball which was all greasy and full of oil and impossible to inflate. I am still waiting for the rest of my items and have been unable to get a clear response so far. I will never order from this site again.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We sincerely apologize, and we regret that your experience with Wesco has gone this way. Our customer service is aware of the partial delivery and has just proceeded with a new shipment of the missing items. However, our customer service was never informed of the problem encountered with the activity ball. Therefore, could you please submit a complaint to the address [email protected] so that we can provide you with a solution? We renew our apologies and hope you will give us a second chance to make a better impression by returning to us later on wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/08/2023
I still have not received the product..
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/09/2023
Debits the amount, credits it back, and debits it again. A site where there is zero trust regarding banking details. As for the delivery, for your information, the delivery people do not come up to your home but park double-file and leave the packages at the bottom of the building.
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Response from Wesco
Hello and thank you for sharing your feedback. We assure you that we comply with regulations and that we do not have your banking details in any way. Your first order attempt failed at the payment stage, so there was no financial transaction for that one. On the same day, you placed a second identical order that was successfully completed and the payment was validated. Furthermore, according to our General Terms and Conditions of Sale, delivery is understood to be at the foot of the building (no delivery upstairs). Therefore, there was no bad faith on the part of the delivery service. We hope that these elements will ease your doubts about us and that you will one day wish to return to us on wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/09/2023
Item arrived with many scratches and small dents which is unacceptable for a package supposed to be new given the price!
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize and regret that our quality commitments did not meet your order. We invite you to file a complaint at [email protected] specifying the problem encountered with photos of the product in question. Our customer service will provide you with a solution as soon as possible. We hope you will give us a second chance to make a better impression by visiting us again soon on www.wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/08/2023
not satisfied at all
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/08/2023
Order not received in full, report made without feedback
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Response from Wesco
Hello and thank you for alerting us this way. Our customer service is taking the necessary steps with the carrier, your report is being processed. We sincerely apologize for the inconvenience caused and thank you in advance for your patience while your case is being processed. We hope you will give us a second chance by coming back to see us soon on wesco.fr. Have a good day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2023
Hello, I am more than disappointed with this order: a kitchen trio for my guests, one piece arrived with broken knobs. A second has screws longer than the other furniture and thus the screws damaged the facade. Emails and complaints. No response. Aside from all this, the quality of the furniture is top-notch.
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Response from Wesco
Hello and thank you for bringing the encountered problems to our attention. We sincerely apologize as our quality commitment was not met for this order. Our customer service has taken your complaint into account and is currently replacing the defective parts. We are sorry for the inconvenience caused and thank you in advance for your patience. We hope that the children will soon be able to enjoy this role-playing game and we wish them many hours of play. We look forward to seeing you again soon on wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/08/2023
Order from 02/08 (1 month before school starts!) for pencils for my daughter, received on 11/08: 3 walking ropes! and no pencils despite the correct delivery note inside, complaint made online on the site + 2 phone calls (16 and 23/08) (there is a lot of delay in customer service!) Conclusion: 15 days of waiting still no news from customer service nor pencils for school starting in 1 week. Not serious and not responsive! I do not recommend!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/08/2023
About €200 of order and no commercial gesture mentioned for my previous order of €1300, very disappointing. So more than disappointed with WESCO for product quality, prices, customer service. I do not recommend at all.
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Response from Wesco
Hello and thank you for sharing your shopping experience on our site. We are sincerely sorry to read about your dissatisfaction and we apologize. As a member of the Wesco & Me Advantage Club, you enjoy exclusive benefits all year round. After checking on our side, you do indeed have a gift voucher (sent to your email address and visible in your customer account) to use at the time of placing an order on our site. If some products from your order do not meet your satisfaction or are defective, our customer service is of course at your disposal at the following address: [email protected]. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/07/2023
Wesco bed: unbearable plastic smell. I had the plastic smell in my mouth, sore eyes, and my whole apartment smelled. I had to give the bed to someone who could air it outside. This is unacceptable; my baby is sleeping on the floor without a bed in the meantime. No response from customer service for over 15 days. Is this plastic toxic? Endocrine disruptor? In any case, as an adult, it makes me sick. I reported it to the DGCRF.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. First of all, we apologize for the inconvenience caused and our longer response time during this summer period. We are particularly attentive to the quality and safety of our products so that they can be used without delay by children. Moreover, all our products meet the most stringent standards and are subject to regular checks by independent laboratories and by our own laboratory. In this case, the product you ordered is guaranteed to be phthalate-free and complies with the NFS 54 045 standard. Our customer service has taken your complaint into account and contacted you today. Your satisfaction is our priority; we want to provide you with a solution and understand the origin of the problem with this emblematic WESCO product that has satisfied many customers for several years. We thank you in advance for your availability and hope you will give us a second chance by returning to our site later. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/07/2023
Good quality products but item received not in accordance with the site description. Returned free of charge. I received a credit note to use on the site, but with shipping costs to add. I am unhappy with this experience.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/07/2023
No orders by phone. Delivery not fast.
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Response from Wesco
Hello and thank you for taking the time to write to us. Indeed, we encourage our customers to order directly on www.wesco.fr where we do everything to provide a simple and smooth shopping experience. After checking on our side, you were delivered within the announced timeframe at the time of order validation. We cannot compete with the pace of e-commerce giants, but we do our best to maintain quality service and timely order shipments, especially during this summer holiday period. By choosing Wesco, you support a French SME, and we thank you for that. We hope the products meet your satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/06/2023
Defective stroller, after-sales service is too slow while we are in summer and we need it now. Regarding the carrier: zero points, unable to bring the items to the entrance of the daycare!
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Response from Wesco
Hello, thank you for taking the time to share your experience and express your dissatisfaction. We sincerely apologize as our quality commitment has not been met for this product. Our customer service is aware of your case and is doing everything possible to provide you with a solution as soon as possible. The processing time for your request may seem too long, but several departments (quality, logistics, customer service) are coordinating to provide you with the appropriate solution. We are aware that your purchasing experience has been a series of negative events; please know that this does not reflect our customer satisfaction policy at all. We hope you will give us a second chance to make a better impression by returning to visit us later at www.wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/07/2023
Delivery arrived damaged, broken box. Some screws were missing in the package to assemble the furniture. We are waiting for a response from customer service to obtain the missing parts.
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Response from Wesco
Hello and thank you for taking the time to alert us in this way. We sincerely apologize for the issues encountered. Our commitment to satisfy our customers has not been met for your order and we regret this situation. Could you please contact our customer service again at [email protected]? They are already informed of your situation and will do what is necessary as soon as possible. During this summer period, our response times may be affected, but we are committed, as we are throughout the year, to handle each complaint with care. We hope you will give us a second chance to make a better impression by returning to see us later on www.wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/04/2023
Very late delivery, damaged boxes, defective materials upon arrival, and poor quality.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/07/2023
Disappointed, damaged product
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/06/2023
I did not receive the package
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/06/2023
Mediocre quality!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/06/2023
We contacted customer service after receiving the product. The harness was not secured, thrown loosely in a transparent package. The instructions... 2 drawings. Our son has a very rare genetic disease, he has very severe hypotonia at 3 years old, he is below the height and weight curves and is almost a vegetable. Bought on the advice of our physiotherapist... The harness is not compliant, it is not attached to any fastening on the back. Nothing is done to keep it in place. It's as if it were suspenders, with the straps hanging on either side of the back of the chair. For safety, it's 0 and no response from customer service. (The 2 stars are just for the size of the chair). If anyone wants to respond to us, we are here, because this silence is astonishing for medical equipment.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. First of all, we sincerely apologize and fully understand your dissatisfaction. We regret the difficulties encountered in assembling the product as this goes against our commitments to quality and safety. Our customer service and design teams will get in touch with you by the end of the week to provide you with all the visual details for assembly and to ensure the compliance of the product you received. We remain at your disposal and hope you will trust us again by visiting us at www.wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/05/2023
High-quality product.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/05/2023
The order on the site went very well. The delivery was fast. BUT once unpacked to assemble the table, surprise! The legs do not screw into the table! Customer service is slow and has not yet responded to our complaint. It's been over a week...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/05/2023
Part of the furniture arrived broken, professional utility furniture, I am still waiting for a response from customer service, which is taking a long time for products at this price. Disappointed!
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sincerely sorry that your order arrived damaged, and we fully understand your dissatisfaction. Our customer service has received your return request and will contact you shortly to provide a satisfactory solution. Our staff was on leave during the Ascension Bridge, which explains a slightly longer processing time than usual. We thank you in advance for your patience regarding our customer service team and hope you will give us a second chance by returning to see us soon on www.wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/05/2023
Great disappointment, no respect for delivery deadlines (over 10 days) and no communication when there is a problem with the delivery even though the phone and email details were provided.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/05/2023
I am very disappointed. I received my item in a terrible state!!
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Response from Wesco
Hello and thank you for taking the time to alert us in this way. We are sincerely sorry that your order arrived unusable and we apologize for that. We invite you to file a complaint with our customer service at [email protected] (including a photo of the defective item). Our team will provide you with a solution as soon as possible. We hope that you will remain loyal to our brand despite everything and that we will have the pleasure of seeing you again soon on www.wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/05/2023
You send the survey before the ordered products!!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/04/2023
The colors of the product received do not match the item presented on the site. Why did I insist on going through your site when these colors were available on other toy sites for 15€ less...
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Response from Wesco
Hello and thank you for taking the time to leave a review. On our product sheet, in the technical specifications, we specify that this product is available in multicolor. Therefore, we have several colors in stock that are delivered randomly. This mention does not seem explicit enough and we completely understand your disappointment. To prevent this from happening again to future buyers, we will update the product sheet by adding photos in another color. We sincerely apologize and invite you to contact our customer service at [email protected] if you do not wish to keep the product. Finally, by choosing WESCO, you support a French SME with a real Social and Environmental Responsibility policy, particularly committed to children. That is why we cannot compete with some e-commerce giants that offer particularly low prices. We hope you will give us a second chance to make a better impression by visiting us again later on wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/04/2023
We have not received anything to date.
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Response from Wesco
Hello and thank you for this feedback. We attach great importance to the quality of our services. Unfortunately, our carrier did not have the correct phone number to contact you. A new appointment has been rescheduled for tomorrow. We apologize and hope that you will still come back to see us at www.wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/02/2023
4 days waiting for a GLS carrier to finally have my package delivered to my mailbox.... I am a childminder and for my 4 little ones (and their parents) it is difficult to understand that we are stuck inside because a carrier does not do their job. If I recommend Wesco, it will be on the condition that the package is sent to a relay point. Now I hope these balls will last longer than the glitter balls we bought 4 years ago for our association.
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Response from Wesco
Hello and thank you for taking the time to leave a review. When creating your profile on our site, you registered as a childcare structure. However, for this type of client, we only offer delivery by carrier. According to the information we have, your order was indeed delivered on the desired date. If for a future order you prefer to opt for delivery to a parcel relay, simply send us an email at [email protected] and we will modify your profile type. We hope to see you again soon on our site and wish you many hours of play with the balls. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2022
Regarding the site, nothing to say except that if a product is not available, it should be indicated. As for the item, nothing to say except that my order dates back to November 22 and I only received the missing item the day before yesterday (February 23) without any apology, gift, or additional item for the wait or inconvenience caused, despite having followed up with them. Moreover, Wesco sent me emails indicating delivery times or receipt dates that were not respected. A shame!!! I will not recommend and I do not recommend it. Not even a commercial gesture. Nothing.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/01/2023
The order I placed is not the one I received. After more than 3 weeks of discussions, I am offered a credit note that does not work as payment on the site. I have to write a check or make a transfer that does not work below 100 euros of order. Very very complicated for an online order. I am disappointed.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/01/2023
Order not received although it is noted as delivered to my mailbox.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/01/2023
The customer service assured me that I would receive the gift card just after payment, which was not the case at all, I had to call customer service and create a fake gift card. The gift card is not practical to create at all.
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Response from Wesco
Hello and thank you for choosing WESCO to please one of your loved ones! Not being immune to a malfunction on our site, we conducted several technical verifications. The gift card was indeed sent 10 minutes after your order. Following your call 24 hours later, we resent the gift card once again. We are sorry if this process seemed complicated to you because we assure you that the gift card is a quick solution that surely brings joy! We will be very happy to see you again soon on www.wesco.fr and we sincerely thank you for your loyalty. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/12/2022
I just received my bunk beds yesterday, one defective, no protection inside the box. I hope they will resolve this and replace it as soon as possible.
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Response from Wesco
Hello and thank you for taking the time to leave a review. Our customer service has taken note of your complaint and is doing what is necessary to send you a new canvas as soon as possible. We thank you in advance for your patience until then and we wish the children long hours of napping on this emblematic product of our brand for many years! We look forward to seeing you again soon on www.wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2022
Back to our expenses!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/12/2022
Your site is problematic and outdated: - my wife was blocked claiming a card rejection problem by our bank. However, our card works very well elsewhere and the bank confirmed that there was no rejection on their part. - when trying to place an order and there is this famous rejection, we go back to the beginning and wait for another payment method to be proposed. But not only is this not the case, but also our entire order has disappeared. Result: my wife needs to set up her nursery and was supposed to order nearly €1000 worth of items. The first order started with you represented more than €500 but due to the problems encountered we ordered less than €300 from you. And we are in the process of ordering the rest elsewhere. - As a result, having to restart the operation and re-enter the items several times due to these malfunctions, we also did not request a quote for a discount. Finally, we called your support several times to try to resolve the problem but no solution was provided or even sought, and we only encountered unproactive people on the phone. What does one have to do with you to get someone to take charge of a customer's problem? Hoping to be heard.
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Response from Wesco
Hello and thank you for taking the time to report these malfunctions with precision. First of all, we apologize because your shopping experience on our site has been laborious and particularly disappointing. The payment rejection may be explained by the limit on your credit card and this situation remains independent of our will. We are sorry that communication with our teams has not met your expectations and we renew our apologies. We have informed WESCO's commercial management as well as the sales manager in your area so they can get back in touch with you directly. We sincerely hope that things will calm down and we hope you will give us a second chance to make a better impression by returning to www.wesco.fr in the future. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2022
I ordered a board game for Christmas; unfortunately, it is not the right 'format' of game even though it is shown that way in the images... very disappointed...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/12/2022
Hello, I requested a home delivery on a specific date which was not respected, now it has been delivered to a pickup point and I have to manage to go get it even though I am not driving.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2022
The site is not clear!
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Response from Wesco
Hello, thank you for taking the time to share your feedback with us. We are sorry that your experience on our site did not meet your expectations. Our web teams work on this every day, and we would like to know more about the aspects that disappointed you, as it is thanks to our customers' feedback that we can improve. We still hope to see you again soon on www.wesco.fr. Have a good day.
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