Customer reviews of Wesco

Hello and thank you for taking the time to leave a review. We would like to clarify the cancellation of your order. According to our general sales conditions, for any new customer account, payment in cash is required at the time of the order in order to proceed with its shipment. Despite our various reminders, we unfortunately did not receive your payment and we were forced to cancel your order. We sincerely hope you understand this process and remain at your disposal for any further information. We thank you in advance for your understanding and wish you an excellent day.

Hello and thank you for taking the time to review this product. We are sorry to hear that this product did not meet your satisfaction, while feedback is generally very positive. We sincerely apologize. Our customer service has received your complaint. To facilitate processing, could you please send us some photos of the observed defects? This will allow us to provide you with a solution quickly. We thank you in advance for your cooperation and hope to have the opportunity to better satisfy you with your next order. Have a nice day.

Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the delivery of your order being one day late. We do our best to ensure that our orders are delivered within the timeframes indicated at the time of order confirmation, but we remain dependent on the delivery service provider. We hope you will give us a second chance to make a better impression on your next order on our site. Have a nice day.

Hello and thank you for taking the time to share your situation with us. We are sorry that the delivery was not as expected. In order to identify any potential malfunction and remedy it, we would need more details. Could you please write to us at [email protected] specifying your order number, the intended delivery address, as well as the address to which the package was delivered? We thank you in advance for your cooperation and remain at your disposal. Have a nice day.

Hello and thank you for taking the time to share your feedback. We are sincerely sorry that the delivery of your order did not meet your expectations. We understand your dissatisfaction with this delay and the lack of clarity in tracking. Every day, our teams strive to ship orders as quickly as possible. However, certain elements such as peaks in activity or product availability can unfortunately prolong this process. Once the package is handed over to the carrier, we remain dependent on their delivery and communication conditions. In your case, the Colissimo tracking was clearly not optimal, which may have misled you, and we are truly sorry for that. The public holiday on May 1st, combined with the ban on heavy goods vehicles, also contributed to extending the delivery time. Nevertheless, we hope to have the opportunity to provide you with a more satisfactory experience on your next order. Have a nice day.

Hello and thank you for sharing your situation by leaving a review. We sincerely apologize for this error in processing your order. Our customer service has taken your complaint into account and is doing what is necessary to remedy this situation. We hope you will give us a second chance to make a better impression by returning to our site in the near future. Have a nice day.

Hello and thank you for taking the time to share your experience with us. We sincerely apologize for this oversight. Our customer service has proceeded to resend the missing screws. We thank you in advance for the ultimate effort of patience we ask of you and we hope that the kitchen will provide many hours of play. We look forward to seeing you again in the near future on our site. Have a nice day.

Hello, thank you for taking the time to evaluate your shopping experience on our site. Your comment explicitly mentions a competitor and therefore cannot be published for this reason. By choosing Wesco, you are trusting a French company favored by early childhood professionals for nearly 50 years, and you are supporting the employment of our 220 employees. We hope that in light of these elements, you will appreciate the seriousness and commitment of the Wesco brand. We look forward to seeing you again soon on wesco.fr. Have a nice day.