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O
Rating: 4 out of 5
targeted products for early childhood and durable furniture
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 4 stars
Reset filtersH
Rating: 4 out of 5
The delivery service is top-notch. Little information when there is a delay due to supply shortages (long delivery time of 7 weeks), but quick response when contacted.
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C
Rating: 4 out of 5
I appreciated that the carrier called me before planning the delivery to know my availability. The delivery was quick. The delivered mattress arrived in perfect condition. I find the website a bit impractical, not very intuitive in terms of search categories, but maybe it's just me who doesn't know how to search.
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F
Rating: 1 out of 5
A SHAME!!!! I ordered a climbing bar and a fixing kit. I received a piece of furniture instead of the bar, and in the fixing kit, there was only one fixing, which apparently is normal! I was told that a carrier would come to pick up the furniture and for the fixing, I need to order a second one! And my bar will arrive later! Are we dreaming? No commercial gesture, customer service tells us that it is like that and not otherwise, so I wanted to cancel because there is no way I will pay for an extra kit, and for my bar it was urgent and because of them it's too late. So I want to cancel but no one answers me either by phone, email, or WhatsApp, and they still charged me despite the dispute! I've never seen that! Second time I order from them and there is always a problem! AVOID!! I will go on leboncoin!
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We hear your dissatisfaction and we sincerely apologize for the error that occurred during the preparation of your order. We deeply regret that your two shopping experiences on our site have been marked by difficulties and have generated so much dissatisfaction. Our customer service has prioritized your complaint and offered to take back all the delivered items as well as a refund. Despite all the care taken by our teams in preparing orders, human errors can unfortunately occur. Nevertheless, we assure you that we are doing everything possible to minimize these errors. You will always be welcome on our site if in the future you wish to trust us again. Have a good day.
C
Rating: 4 out of 5
Order placed easily and fast delivery, I was able to choose the day and as I requested, the delivery person called me 10 minutes before arrival.
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N
Rating: 4 out of 5
Very good site offering quality and durable material but still quite expensive for individuals! I am a childminder
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M
Rating: 4 out of 5
Professional and practical site, quality material over time.
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S
Rating: 1 out of 5
2 out of 3 games have problems and no one responds to me in after-sales service!!!
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We have taken your complaint into account and wish to apologize for the delay in our response. Our customer service is currently experiencing a slight delay, but we want to reassure you that a solution will be provided to you during the week. We deeply regret that your experience on our site did not meet your expectations and we hope you will give us a second chance to make a better impression during a future visit. Have a nice day.
C
Rating: 1 out of 5
Very long service. Partial delivery without being informed. This is the first time I ordered. Given the prices, I am disappointed. Not with the articles but with the services.
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We are deeply sorry that your first experience on our site did not meet your expectations, and we sincerely apologize. Unfortunately, regardless of our willingness, the carrier was unable to ensure delivery in one go as planned and was not able to keep you properly informed. We fully understand the inconvenience caused. We hope you will give us a second chance to make a better impression and that we will have the privilege of seeing you again on our site. Have a nice day.
M
Rating: 4 out of 5
Order received quickly.
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S
Rating: 4 out of 5
Very satisfied, the order arrived quickly and was in line with our expectations.
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M
Rating: 4 out of 5
Very simple
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C
Rating: 1 out of 5
The gloves are of good quality, but your entire logistics platform needs serious review, as well as your communication, which leaves much to be desired. It is a shame to keep a nursery waiting for 2 months without gloves due to supply delays on 2 occasions.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We completely understand your dissatisfaction and would like to extend our sincerest apologies. We place great importance on managing our supply timelines. Internally, a dedicated team works daily to anticipate and limit such situations. However, despite all our efforts, unforeseen events can sometimes occur with certain references. We take this matter very seriously and are doing everything possible to improve our services to better meet your expectations. Your feedback has been forwarded to the relevant teams. We sincerely hope that you will give us a second chance to make a better impression and that we will have the opportunity to fully satisfy you during your next visit to our site. Have a nice day.
O
Rating: 4 out of 5
This is the first time I am ordering from this site, and I think there are improvements to be made regarding the checkout process. Otherwise, a wide choice of products and competitive prices. I want to say that customer service as well as after-sales service are very competent and very responsive. The negative point is the delivery time, which is a bit long.
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E
Rating: 4 out of 5
The search engine is not the easiest for me to understand. I feel like I'm missing some products that interest me by typing certain words and not others.
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C
Rating: 1 out of 5
I know from my work but I did not expect to wait almost two months to receive my order, as a result I had to buy some items urgently in a physical store. I am nonetheless satisfied with the products I know well since they are used daily in daycare. Perhaps you should review your shipping process in the future
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Response from Wesco
Hello and thank you for sharing your feedback by leaving a review. We are sorry for this situation and wish to extend our sincerest apologies. Supply difficulties on certain references have unfortunately directly impacted your order. Our teams are doing their utmost to limit this type of incident and continuously improve our services. As a gesture of goodwill, our customer service is now processing the refund of the shipping costs. We fully understand your dissatisfaction and hope to have the opportunity to regain your trust during your next visit to our site. Have a good day.
C
Rating: 4 out of 5
I really like this site without any problems, that said, it is not within everyone's reach, it remains extremely expensive.
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A
Rating: 4 out of 5
Site okay
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S
Rating: 4 out of 5
Good
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L
Rating: 1 out of 5
I give 1 star because you can't give 0. Very disappointed, I waited 2 months to get the sand color, my rug arrives, it is olive green.
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Response from Wesco
Hello and thank you for bringing this situation to our attention. We sincerely apologize and fully understand your dissatisfaction. In order to rectify our mistake, could you please send us a complaint to the address [email protected] (specifying your order number and the relevant reference)? We thank you in advance for your understanding and hope that you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
M
Rating: 4 out of 5
A bit long to send, delivery by DPD was a bit catastrophic. But the quality of the products and the responsiveness of customer service are really very good.
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Rating: 1 out of 5
I am still waiting for a response from customer service to return the rug purchased and received damaged for which the shipping costs would be at my expense!
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry for the quality defect encountered on the rug and we sincerely apologize. Our customer service has processed your complaint and is proceeding with the exchange of the product. We sincerely hope to have the opportunity to offer you a fully satisfactory experience during your next visit to our site. Have a nice day.
C
Rating: 4 out of 5
Ease of use
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Y
Rating: 4 out of 5
Very responsive customer service. Delivery without problems but the quality of the packaging (a simple thin cardboard) for a rug at this price could be improved.
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G
Rating: 4 out of 5
Reactive and in line with the order
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E
Rating: 4 out of 5
Practical site. Just a damaged box (packaging of the large rug) because it did not close well: fortunately the rug is in good condition.
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F
Rating: 4 out of 5
Some products are super expensive, I have given up on many purchases because of the prices which I find unjustified.
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Response from Wesco
Hello and thank you for your feedback. By choosing Wesco, you are trusting a French company favored by early childhood professionals for nearly 50 years and supporting the employment of our 220 employees. For these reasons, our prices are calculated as fairly as possible and cannot be those practiced by some giants of e-Commerce. We hope that in light of these elements, you will be able to appreciate the seriousness and commitment of the Wesco brand. We look forward to seeing you again soon on wesco.fr. Have a nice day.
A
Rating: 4 out of 5
Very good
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I
Rating: 4 out of 5
Order received on time and products met my expectations.
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V
Rating: 1 out of 5
After sending a message to customer service, still no response after a week, after an order refusal at delivery and the delivery person did not want to keep the order (according to the delivery person, it was up to me to keep the order)
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Response from Wesco
Hello and thank you for taking the time to share your feedback. Your complaint has been forwarded to our customer service, which is committed to providing you with a response within 24 hours. We apologize for the inconvenience encountered during delivery and present our apologies for the processing delay of your request. We hope to have the opportunity to offer you a better experience during your next visit to our site. Have a nice day.
M
Rating: 4 out of 5
Good. Good products.
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D
Rating: 4 out of 5
Prices are high for a childminder.
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C
Rating: 4 out of 5
Nothing to report: fast delivery, careful shipping (but the ordered product was not fragile).
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R
Rating: 4 out of 5
Site with many choices; perhaps too many criteria with toys that end up in several categories.
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S
Rating: 4 out of 5
Only downside is a bit long between order and delivery.
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J
Rating: 4 out of 5
During my last order, some parts of plastiroc were grayish and not white. I suspect this product is not made by you, but perhaps it would be useful to mention it to the manufacturer. Thank you.
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F
Rating: 4 out of 5
Perfect timing and order!
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C
Rating: 4 out of 5
The site is well made but I regret not having access to the pdf catalog (in my case I was looking for fitted sheets with pockets in sponge)
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Response from Wesco
Hello, thank you for your feedback. An interactive version of the catalog will soon be available on our website. See you soon on wesco.fr!
L
Rating: 4 out of 5
Hello, the site is good, but for a first order, no gesture of goodwill, not even the shipping costs
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F
Rating: 4 out of 5
Delivery times are very long
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