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E
Rating: 4 out of 5
product and delivery impeccable, one of the boxes was punctured because the bike moves inside the box during transport. (fortunately nothing was damaged)
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 4 stars
Reset filtersL
Rating: 4 out of 5
Very good material, a bit expensive however
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J
Rating: 4 out of 5
Very long delivery!
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A
Rating: 1 out of 5
Customer complaint number AB095913 Sl1900408043/SI190040 Hello, regarding the order mentioned in reference which was delivered in 2 packages, the first on time on 22/01. After contacting Chronopost, they informed me that the second package had to be repackaged and should be delivered on the 22nd or 23rd. I received the second repackaged package this Friday 24, but with one ball missing. Thank you for doing what is necessary to send me this missing ball as soon as possible.
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Response from Wesco
Hello and thank you for taking the time to alert us by leaving a review. We are sincerely sorry for the problem encountered. Our customer service is proceeding to resend the missing ball. We thank you in advance for your patience and hope to have the pleasure of seeing you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
Hello! Satisfactory order, in terms of the ordered products, and the ease of ordering. Regarding delivery, the order arrived in several shipments, including for similar products (sticks). One of the items in the order (some fabric fruits) arrived late, and with an enormous box (at least 5 times too big), while the one that contained them, adjusted to their size, would have sufficed.
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B
Rating: 4 out of 5
Difficult to find what you want. Then toys advertised for 2-year-olds and when reading the description it says 3 years. Upon receiving the package, we could have put 3 or 4 boxes of toys inside.
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F
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Satisfied
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M
Rating: 4 out of 5
quick reception and delivery matching expectations.
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C
Rating: 4 out of 5
Very satisfied with the sensory igloo which meets my expectations. Less satisfied with the inflator/deflator which is very noisy and not very durable over time!
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A
Rating: 4 out of 5
Very good product, in accordance with the description. The order tracking is appreciated since one color was missing on cones replaced by another. The only downside, an impressive number of boxes, sometimes with only 1 cone of 33cm in a box of 60x40cm.
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A
Rating: 1 out of 5
No appointment for delivery... when you work and have young children under 3 years old, it's complicated. Moreover, delivery during the little ones' nap and the delivery person wanted to leave everything on the sidewalk!!! I find this unacceptable especially since I had 23 packages! I am very disappointed. And yet I am a fan of the items... I have been ordering for a long time.
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Response from Wesco
Hello and thank you for taking the time to share your opinion following your order. We are sincerely sorry to hear that the delivery did not go as planned. We completely understand that this was complicated, especially with young children. We will pass your feedback on to our logistics department so they can work with the concerned carrier to improve this type of situation in the future. We thank you for your loyalty over the years and hope to have the pleasure of seeing you again on our site. Have a nice day.
J
Rating: 4 out of 5
I cannot give you my opinion directly because I placed the order for an association and I am just the intermediary. The package has not yet been delivered to the recipients. (perinatal service hospital STE Musse in TOULON)
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Response from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of the product or its specifications. It has therefore not been published as it cannot provide any guarantee or advice to future buyers.
M
Rating: 4 out of 5
simple navigation
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F
Rating: 4 out of 5
Pleasant site
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E
Rating: 1 out of 5
Package received damaged. No quick response from customer service. Return costs at my expense. One star because you can't give 0.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sincerely sorry to learn that you received a package in poor condition. We would like to inform you that our customer service is sending a new chair. We apologize for this situation and thank you for your understanding. We hope to have the opportunity to see you again on our site and provide you with a better experience in the future. Have a nice day.
F
Rating: 4 out of 5
Ordered on 30/12/2024, I was delivered on January 15. For a reception time between January 10 and 13, 2025.
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M
Rating: 4 out of 5
The site is quite readable, but a CSR policy is displayed while the shipments are made in 4 packages, which doesn't seem very CSR to me. Moreover, the shipping time of 10 days is long.
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C
Rating: 4 out of 5
Nothing to report! Everything is okay!
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K
Rating: 1 out of 5
Delivery date scheduled between January 9 and January 13. Package arrived at the pickup point on January 15. Order included necessary accessories for a show presented on the evening of January 14!
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for not meeting our commitments regarding the initially announced delivery time and we apologize. Our customer service will proceed with a commercial gesture as compensation. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. Have a nice day.
M
Rating: 4 out of 5
Very good site but prices a bit excessive. I would order more if it were cheaper
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S
Rating: 1 out of 5
It has been more than 2 weeks since I ordered and I still have not been delivered
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We are sincerely sorry for the delay regarding the delivery of your order. After checking, it seems that the address provided was incomplete, which prevented our delivery provider from finalizing the delivery. Your package should be delivered to you today or tomorrow. We thank you for your understanding and remain at your disposal if needed. Have a nice day.
M
Rating: 4 out of 5
Fast delivery, items that match their description well. We are satisfied with our order.
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N
Rating: 1 out of 5
I had placed an order for our granddaughter on December 19 because we were going to our son in Lyon from January 8 to 11. I wanted this order to arrive between January 4 and 7, so before we left, and unfortunately it arrived at my pickup point on January 9 during our absence. The package left your place on January 7, I had requested to change the delivery address so that the package would arrive directly at our son's place, and that could not be done. I am therefore obliged to send it to my son, so I am very disappointed that my order placed 10 days earlier took 1 month to arrive at my pickup point. A commercial gesture would have been nice. Thank you for your understanding. Best regards.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry for not meeting our commitments regarding the delivery time and we apologize. Our customer service has just contacted you to offer you a refund of the shipping costs. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. Have a nice day.
D
Rating: 4 out of 5
Delivery time a bit long but otherwise everything is okay
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F
Rating: 4 out of 5
Satisfied with the delivery and the order placed.
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J
Rating: 4 out of 5
Ease of navigation. Delivery a bit long
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P
Rating: 4 out of 5
Well arrived well packaged, even if it could arrive a bit faster the slides are very good value for money but it's more for fixed microscopes, not easy on a small portable microscope for observation... but that comes from my choice... there are no smaller slides for small portable microscopes.. Thank you.. good site
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M
Rating: 4 out of 5
I give only 4 stars because my entire order did not arrive at the same time, my last bibs took several weeks
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R
Rating: 1 out of 5
The ordered deck chair arrived broken. No protection in the box
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Response from Wesco
Hello and thank you for taking the time to share your opinion on this product. We are sincerely sorry to learn that the deck chair may have been damaged during transport. We confirm that our customer service has taken your complaint into account and that a new deck chair structure will be sent to you as soon as possible. Despite this incident, we hope to have the opportunity to fully satisfy you during your next visit to our site. Have a nice day
D
Rating: 4 out of 5
Product conforms to the description
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C
Rating: 4 out of 5
very good
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S
Rating: 4 out of 5
Just the delivery, I paid to have the goods the next day, more than €14, and it only arrived the day after.
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C
Rating: 4 out of 5
The material is very good. The only issue is that delivery with DPD is a disaster in terms of timing and professionalism.
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S
Rating: 4 out of 5
Carefully packaged delivery, nothing to complain about...;)
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N
Rating: 4 out of 5
Good site but delivery a bit slow.
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C
Rating: 4 out of 5
Product as described
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N
Rating: 4 out of 5
I find it a bit small for a two-and-a-half-year-old child
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G
Rating: 4 out of 5
Practical and easy-to-navigate site
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L
Rating: 4 out of 5
Fairly easy to access, instant quotes. It can be a bit long if the order is large (check the paper catalog first to have the codes and go faster...)
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