Customer reviews of Wesco

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 15 081 published reviews

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1 and 4 stars

Reset filters
C
Communaute De Communes Du Haut L.
Rating: 4 out of 5
following a purchase from 12/06/2024
.....
Translated reviews
Response from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of our site or our services. It has therefore not been published as it cannot provide guarantees or advice to future buyers.
J
Johanne C.
Rating: 4 out of 5
following a purchase from 14/06/2024
Ps always found the products with the search or the category!
Translated reviews
J
Jean Marc H.
Rating: 1 out of 5
following a purchase from 23/05/2024
I received the boots ordered on May 31 with a manufacturing defect, I immediately sent a complaint, it is June 20 and I still have no response from them. Abused
Translated reviews
Response from Wesco
Hello and thank you for taking the time to evaluate this product. Our customer service is aware of your complaint and has contacted you directly to provide a solution. We apologize for this inconvenience, especially since we have never received negative feedback on this product until now. In parallel, we have also forwarded your feedback to our quality department. We hope to have the pleasure of seeing you again soon on our site. Have a nice day.
F
Fatima B.
Rating: 1 out of 5
following a purchase from 07/06/2024
Not very responsive customer service, very disappointed.
Translated reviews
C
Cosette R.
Rating: 1 out of 5
following a purchase from 04/06/2024
Little or no information about delivery. Some items missing upon delivery but impossible to get information.
Translated reviews
Response from Wesco
Hello and thank you for sharing this situation with us. We are sorry that the delivery went this way and we apologize. We invite you to contact us at [email protected] so that our customer service can analyze the situation and take the necessary measures to provide you with a satisfactory solution. We hope you will give us a second chance to make a better impression and that you will renew your trust by coming back to visit us soon on wesco.fr. Have a nice day.
A
Association C.
Rating: 1 out of 5
following a purchase from 24/05/2024
Delivery ok
Translated reviews
Response from Wesco
Hello, Your message does not match the rating given and cannot be published on our site. Thank you for your understanding.
J
Joanna C.
Rating: 1 out of 5
following a purchase from 05/06/2024
Very dissatisfied with my item and the handling of my request by customer service.
Translated reviews
Response from Wesco
Hello and thank you for sharing your point of view by leaving a review on our site. At Wesco, we are uncompromising on safety. That’s why all our products meet current standards and are checked by our quality service before being listed on our site. In the event of a customer return following the purchase of a product, we obviously carry out a quality check directly in our stock and take the necessary measures if needed. In your case, if you have a complaint about one of the products in your order, we are here to listen, so please write to us at [email protected]. Furthermore, by purchasing on our site, you are trusting a French company favored by early childhood professionals for nearly 50 years. Similarly, by choosing Wesco, you support the employment of our 220 employees in France. For all these reasons, we cannot lower ourselves to the level of certain e-commerce giants that practice particularly aggressive pricing. We hope that in light of these elements, you will recognize the seriousness and commitment of the Wesco brand. Finally, we invite you to visit our corporate site www.wesco-group.com to discover our CSR policy. We hope that your trust will be renewed and that you will come back to visit us soon on our site. Have a nice day.
L
Ludothèque Pinocchio -.
Rating: 4 out of 5
following a purchase from 29/05/2024
Good
Translated reviews
C
Caroline C.
Rating: 4 out of 5
following a purchase from 27/05/2024
Very good delivery times
Translated reviews
H
Hélène M.
Rating: 4 out of 5
following a purchase from 23/05/2024
The material is good, of good quality
Translated reviews
C
Ccas L'arbresle- Eaje Pause Tend -.
Rating: 4 out of 5
following a purchase from 31/05/2024
Some problems at the time of validation. Order multiplied by mistake.
Translated reviews
S
Sivos Des 6 Communes Du Brionnais -.
Rating: 4 out of 5
following a purchase from 24/05/2024
Order received quickly
Translated reviews
P
Pauline B.
Rating: 4 out of 5
following a purchase from 30/05/2024
Professional material but some equivalent products are cheaper elsewhere.
Translated reviews
P
Pamela R.
Rating: 4 out of 5
following a purchase from 29/05/2024
Products conforming and fast delivery
Translated reviews
S
Sabine A.
Rating: 4 out of 5
following a purchase from 29/05/2024
Very good quality products but a bit expensive for individuals (I am a childminder).
Translated reviews
F
Finances M.
Rating: 4 out of 5
following a purchase from 22/05/2024
Very good quality
Translated reviews
M
Maternelle Victor Hugo -.
Rating: 4 out of 5
following a purchase from 15/05/2024
Good
Translated reviews
C
Ccas M.
Rating: 4 out of 5
following a purchase from 21/05/2024
Delivery to the wrong place
Translated reviews
M
Monique F.
Rating: 4 out of 5
following a purchase from 15/05/2024
Review given below
Translated reviews
C
Cynthia C.
Rating: 4 out of 5
following a purchase from 17/05/2024
very satisfactory service from order to customer relationship. However, deplorable service from the delivery provider (chrono post)
Translated reviews
S
Sylvie P.
Rating: 4 out of 5
following a purchase from 23/04/2024
I ordered a sandbox whose delivery was postponed several times. Fortunately, I was checking the site because I never received an email saying that the availability of the item was postponed to a later date. That's just the hitch
Translated reviews
F
Françoise Dolto -.
Rating: 4 out of 5
following a purchase from 04/05/2024
Delivery by GLS on a Wednesday when school was closed. Package handed to 'a neighbor'... He only showed up more than eight days later, which forced us to make an unnecessary complaint in the end...
Translated reviews
C
Chloe C.
Rating: 4 out of 5
following a purchase from 28/04/2024
It was not easy to know exactly when the furniture would be delivered but everything went well
Translated reviews
C
Cécile D.
Rating: 4 out of 5
following a purchase from 05/05/2024
Very good
Translated reviews
C
Cap'ybara -.
Rating: 4 out of 5
following a purchase from 22/03/2024
Nothing to complain about
Translated reviews
P
Patricia R.
Rating: 4 out of 5
following a purchase from 12/05/2024
Hello. Order received on time. They give a time frame and I received it on the first day. Thank you for your seriousness. Package impeccable. Keep it up. Best regards.
Translated reviews
I
Isattu B.
Rating: 4 out of 5
following a purchase from 10/05/2024
The price is excessive...
Translated reviews
P
Pipelette Et Polisson -.
Rating: 4 out of 5
following a purchase from 12/04/2024
....
Translated reviews
Response from Wesco
Hello, your comment does not provide any indication of your shopping experience and therefore cannot be published. Thank you for your understanding. Have a nice day.
L
Les Lutins B.
Rating: 4 out of 5
following a purchase from 21/03/2024
Fast delivery, good products,
Translated reviews
R
Rachel H.
Rating: 1 out of 5
following a purchase from 15/04/2024
The ordered tablets do not match our chairs at all and despite phone calls and emails, there has still been no return of the items, nor exchange, nor refund. Very dissatisfied +++
Translated reviews
Response from Wesco
Hello and thank you for sharing your situation with us. Our customer service has received your complaint and will address it within 48 hours so that a solution can be proposed to you. Given the public holidays that have followed one another at the beginning of May, our response times are a bit impacted. Our teams are doing their best to return to normal very quickly. We thank you in advance for your understanding and the additional patience we are asking of you. Have a nice day.
É
Éric D.
Rating: 4 out of 5
following a purchase from 28/04/2024
easy-to-use site, fast delivery. As for the sound animal lotto, it should be specified that a QR code is required!!!
Translated reviews
E
Emmanuelle H.
Rating: 4 out of 5
following a purchase from 29/04/2024
Happy that there are regular promotions
Translated reviews
D
Deroy N.
Rating: 4 out of 5
following a purchase from 18/04/2024
Very good site
Translated reviews
M
Marion B.
Rating: 4 out of 5
following a purchase from 13/04/2024
Fast delivery. However, the ordered product is of poor quality. The chewable pendant crumbles after 2 weeks of use. It's shameful.
Translated reviews
K
Kelly G.
Rating: 4 out of 5
following a purchase from 20/04/2024
Very good
Translated reviews
A
Anne-Marie A.
Rating: 4 out of 5
following a purchase from 08/04/2024
N/A
Translated reviews
M
Mam T.
Rating: 4 out of 5
following a purchase from 05/04/2024
Following a delivery error, the after-sales service did not help us at all, we had to contact the carrier ourselves. Package lost on the dock, as of now there is still one item missing that wesco claims to have delivered. But this is not at all in our possession.
Translated reviews
A
Anne Isabelle C.
Rating: 1 out of 5
following a purchase from 18/04/2024
Disappointing. 2 beds ordered but only one received....and I am made to understand that this is not possible! Proof in hand, weight of the package for only 1 bed, wesco is acting in bad faith, stuck on the number of packages delivered and not on the products ordered! Unbelievable! I should have ordered from Amazon. Never had a problem with them.
Translated reviews
Response from Wesco
Hello and thank you for sharing your feedback here. We regret this situation and sincerely apologize. Our customer service is currently shipping the missing bed. We hope you will give us a second chance to make a better impression by returning later to wesco.fr. Have a nice day.
D
Dominique C.
Rating: 4 out of 5
following a purchase from 17/04/2024
Hello, nice site, fast delivery, the paper is beautiful with nice colors, I could have given 5 stars but the packaging was completely torn, the paper was loose and some sheets were wrinkled, too bad. I would still recommend as soon as I need it. Thank you
Translated reviews
E
Elisabeth H.
Rating: 4 out of 5
following a purchase from 17/04/2024
Easy to order, wide selection, fast delivery.
Translated reviews