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N
Rating: 4 out of 5
Great choice of quality products - but beware, returns are at your expense!
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 4 stars
Reset filtersC
Rating: 4 out of 5
Hello, the material is good, however, the delivery took place before the opening at 2 PM and the delivery person left the packages in the street.
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A
Rating: 4 out of 5
Easy to use
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C
Rating: 4 out of 5
Perfect overall
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I
Rating: 1 out of 5
LKIT BABImodules MINI Nature Very poor quality KIT BABImodules MINI Nature I will return it Chinese manufacturing very small size module Not suitable for a child aged 1 to 2 years and not recommended for a nursery Not compliant with the image
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Response from Wesco
Hello and thank you for sharing your point of view. Upon reading your comment, we would like to clarify a few points to avoid misleading future buyers. Our motor skills modules are manufactured in France in Sarthe and Deux-Sèvres by teams of leatherworkers with recognized expertise for many years. Our products are checked at all stages to ensure a high level of quality and comply with current safety standards. In the event of a proven quality issue, we invite you to submit a complaint to our customer service at [email protected] specifying the problem encountered and attaching photos. Finally, we remind you that in the product sheet we clearly specify the dimensions of the product, the use for which it was designed ("Small dimension version of our BABImodules, the MINIS were specially designed to fit small spaces or to quickly set up a motor skills course in a multi-use space") and that this information is supported by visuals and videos in real situations with children aged 1 to 3 years. If you have a sufficiently large space in your structure to accommodate a motor skills course, we advise you to turn to our emblematic BABIMODULES range. Finally, if you need advice on our different ranges before placing an order, don't forget that there are various options available to contact our customer service (https://www.wesco.fr/services-client.html): online chat on our site, phone call at 05 49 800 166. Have a nice day.
R
Rating: 4 out of 5
Site a bit messy.
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Response from Wesco
Hello and thank you for your feedback regarding your experience using our site. In order to help our teams improve navigation, could you tell us which aspect you encountered difficulty with?
J
Rating: 4 out of 5
Recommended site for early childhood. Quality is very often there.
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N
Rating: 4 out of 5
Very fast and the item well protected.
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A
Rating: 4 out of 5
First order, easy navigation, fast delivery.
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K
Rating: 4 out of 5
Delivery was scheduled for a day when I was not available. It was specified on the order, I had to call to reschedule.
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H
Rating: 4 out of 5
Quality items, well packaged, well-constructed site. Thank you Wesco. Mediocre delivery from DHL with tracking information not provided in 3 steps.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We appreciate your trust and loyalty to Wesco. We are particularly pleased to read your satisfaction regarding the quality of our products and our site. This values the work and commitment of our teams on a daily basis. However, we regret that the delivery tarnished this very positive feedback. We will forward your delivery experience to the logistics service, which will take the necessary steps with the concerned carrier to clarify any potential technical issues with the tracking of packages. We hope to have the pleasure of seeing you again soon on wesco.fr. Have a great day.
V
Rating: 4 out of 5
Nothing to report from a particular perspective.
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J
Rating: 4 out of 5
Navigation on the site is not always easy, I had to call.
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A
Rating: 4 out of 5
The delivery took place earlier than I had requested, as I was away from home. Fortunately, the delivery person came back when I returned, as I would not have been able to pick it up at the agency.
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L
Rating: 4 out of 5
not always very intuitive. did not work several times.
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Response from Wesco
Hello and thank you for this feedback. To improve our services, could you tell us what aspect you encountered a blockage? Thank you in advance.
A
Rating: 4 out of 5
simple and readable
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B
Rating: 4 out of 5
Variety of choices and quality products, it's a shame that the price is high regardless of the item, which significantly impacts the budget of nurseries, limiting the possibility of buying few items due to high prices. Otherwise, top quality!
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B
Rating: 4 out of 5
FAST
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L
Rating: 4 out of 5
All operations went smoothly. Choice of catalog, ordering, delivery, customer service contact. It's a shame that discounts are not applied over time with orders; loyalty is not rewarded.
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A
Rating: 4 out of 5
Free delivery faster than expected, so very good
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M
Rating: 4 out of 5
Practical
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M
Rating: 4 out of 5
Correct order and conforms to the description
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F
Rating: 4 out of 5
Careful shipping
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C
Rating: 4 out of 5
Order conforms to my expectations.
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-
Rating: 4 out of 5
It is a pity that the delivery company left the package in front of the door. Fortunately, we found it the next day, but it could have been stolen.
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C
Rating: 4 out of 5
Very good materials, fast delivery. Just the sensory tiles are really small despite the measurements, the photo is not representative.
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P
Rating: 1 out of 5
Initial order from 23/12/24 delivered in 3 parts! The last item received was invoiced on 09/03/24 and delivered on 13/03/24 but at a rate dating from before February 2024!!! And I am told that this is normal! The unavailability of items is not my fault. If the price decreased in February 2024, why was the March billing not based on the new February rate? Incomprehensible!
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S
Rating: 1 out of 5
too long delay, hotline impossible to reach for advice on products, no refund but a credit note
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J
Rating: 4 out of 5
Very good.
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S
Rating: 4 out of 5
A great site, but the prices are not accessible to everyone.
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F
Rating: 4 out of 5
We received this order quickly.
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P
Rating: 4 out of 5
It's a shame that we have to have the equipment delivered when we are passing through Cerizay!!!! This would avoid shipping costs.
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S
Rating: 4 out of 5
The order was sent quickly. It’s very pleasant. Thank you. The only downside I find with the furniture is that the instructions lack precision. The boards could be numbered for better readability. Otherwise, I am very satisfied with the site and the furniture.
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M
Rating: 4 out of 5
Perfect except for the notepad with a title that does not correspond to the item.
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S
Rating: 1 out of 5
The package was sent over my gate in the rain.... very disappointed
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Response from Wesco
Hello and thank you for taking the time to report the problem encountered. We sincerely apologize as this situation (beyond our control) should not have occurred and goes against our quality commitments. We have just informed our logistics service so that the necessary actions are taken with the concerned carrier and that this does not happen again. We hope that your trust in Wesco will remain intact and that you will return to see us soon on wesco.fr. Have a good day.
V
Rating: 4 out of 5
You are doing an excellent job, well done!
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A
Rating: 1 out of 5
I have written to customer service three times, never received any response. The slide was delivered super late and no compensation or gesture from you. I find the service deplorable. I am really disappointed.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry to read about your dissatisfaction and we sincerely apologize. Unfortunately, there was a temporary stock shortage on this slide reference which consequently impacted the initially planned delivery time. Our customer service informed you by email in mid-February about this delay. We hope that the slide will bring joy to the children and that you will give us a second chance to make a better impression by returning to see us soon on wesco.fr. Have a good day.
E
Rating: 4 out of 5
A packaging where the product is not visible would have been better, otherwise impeccable and very fast service
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V
Rating: 4 out of 5
Good
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H
Rating: 1 out of 5
1 month wait for delivery to receive a defective product. Then over 10 days to address a customer service issue! Way too long
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the problem encountered and we present our apologies. Our customer service is sending the initially missing products. You will soon be able to view our 2024 catalog online via the following link: https://www.wesco.fr/nos-catalogues.html. We thank you in advance for your understanding and hope to see you again soon on wesco.fr. Have a good day.