Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Navigation is not always easy. When looking for a mattress, I had too many choices among items that were not mattresses. Shipping costs are rarely offered contrary to what is indicated (with membership in the wesco club)
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Response from Wesco
Hello and thank you for taking the time to leave a review. By joining the WESCO Club, you benefit from free delivery to a pickup point (from €25 of purchases) provided that you order products eligible for this delivery method. Bulky products like mattresses are therefore excluded. We invite you to consult our detailed T&Cs on the WESCO Club by clicking on the following link: https://www.wesco.fr/le-club-wesco-conditions-generales.html. We hope to see you again soon on wesco.fr and until then, we wish you a very good day.
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Peggy H.
Rating: 4 out of 5
following a purchase from 15/02/2024
The product was found without any problem and corresponds to our request.
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Laetitia J.
Rating: 4 out of 5
following a purchase from 08/02/2024
Wesco is a very good site for purchasing products related to early childhood. I am a childminder and I greatly appreciate your products. The only thing that might be a hindrance for us early childhood professionals is your prices. It might be good to consider making an offer for us and especially to see about creating a loyalty card.
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Response from Wesco
Hello and thank you for your loyalty and trust in the Wesco brand. It is always a pleasure for us to read our customers' satisfaction, and it only strengthens the commitments made in our CSR policy. To answer your question, we offer a Wesco Club that you can discover here: https://www.wesco.fr/clubs-avantages-wesco.html. On the agenda: exclusive benefits (free shipping, private sales...) that you can benefit from throughout the year! Remember to join this program during your next order. We look forward to seeing you again soon on wesco.fr, and we wish you a great day!
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Aline H.
Rating: 1 out of 5
following a purchase from 14/02/2024
Does not work.
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. E.
Rating: 4 out of 5
following a purchase from 12/02/2024
.....
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Sarl P.
Rating: 4 out of 5
following a purchase from 05/01/2024
Sometimes difficult to realize the dimensions or thicknesses. If there is ever a mistake, the return is easy.
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Camille B.
Rating: 1 out of 5
following a purchase from 26/01/2024
Product poorly packaged (just plastic) pierced by a nail. Customer service has not responded for a week.
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Response from Wesco
Hello and thank you for taking the time to alert us this way. We sincerely apologize for the problem encountered and we offer our sincerest apologies. Our customer service is proceeding today with a new shipment of the product as a replacement. We thank you in advance for your patience and understanding while waiting to receive the product again. We hope you will give us a second chance to make a better impression by coming back to see us soon on wesco.fr. Have a nice day.
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Marie E.
Rating: 4 out of 5
following a purchase from 27/01/2024
Order received today, but the little comment left to wesco during the order was not communicated to the delivery person! Fortunately, the very kind delivery person came back another day! Order well packaged, thank you wesco, see you soon.
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Marie E.
Rating: 4 out of 5
following a purchase from 27/01/2024
Order received today, but not within the requested time slots! Fortunately, a great delivery person was willing to come back to my place!! Order well packaged, everything is ok! Thank you WESCO, see you soon Mrs. Estremo.
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Christiane K.
Rating: 4 out of 5
following a purchase from 31/01/2024
Quick response from Customer Service, delivery deadlines respected.
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Rosie L.
Rating: 4 out of 5
following a purchase from 01/12/2023
Site well informed of the delivery delay with the possibility to cancel the order, delivery ok.
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Dahlia G.
Rating: 4 out of 5
following a purchase from 12/01/2024
Very good site for equipment despite some products being a bit expensive.
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Nathalie B.
Rating: 4 out of 5
following a purchase from 28/01/2024
Good products and a variety of choices.
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Agnès A.
Rating: 4 out of 5
following a purchase from 16/01/2024
The site is pleasant, easy to use. The delivery is impeccable, products well packaged in a sturdy box, fast delivery after the order.
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Nathalie Sandra D.
Rating: 4 out of 5
following a purchase from 18/01/2024
It's not very easy to search for what you want, you struggle a bit but with patience you eventually find it, proof we ordered.
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Amelie C.
Rating: 1 out of 5
following a purchase from 17/01/2024
Tricycle arrived with a warped front wheel and a broken plastic part, return request made to customer service 5 days ago and unsuccessful phone call. Our request has still not been processed and we have no information... Given the price of the tricycle, it's shameful!! Better to buy another model elsewhere, run away.
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Elizabeth B.
Rating: 4 out of 5
following a purchase from 04/12/2023
The chair is perfect. However, the delivery time was quite long.
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Julie M.
Rating: 4 out of 5
following a purchase from 22/01/2024
Delivery was ahead of schedule even though I had chosen a time slot for organizational reasons, but no problem in the end. The only issue was some small cuts on a plastic part of a cot that do not hinder its use but are not great considering the price.
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Nathalie L.
Rating: 4 out of 5
following a purchase from 20/01/2024
The sofa is very good, however the quality of the fitted sheet is
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Jean-Yves S.
Rating: 4 out of 5
following a purchase from 12/01/2024
Good navigation on the site. Shipment as expected. Customer service is attentive and efficient. Perfect. The only small less positive criticism: unnecessary overpacking.
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Micro Creche Bilulle M.
Rating: 4 out of 5
following a purchase from 28/12/2023
Being able to compare products.
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Magalie S.
Rating: 4 out of 5
following a purchase from 14/01/2024
Perfect. It's what I wanted for my class to complement the materials I already had.
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Billes D'éduc -.
Rating: 4 out of 5
following a purchase from 04/01/2024
Nothing to report, except for the delivery time being a bit longer than expected.
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Morgane D.
Rating: 4 out of 5
following a purchase from 13/12/2023
Easy to use.
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Irene O.
Rating: 4 out of 5
following a purchase from 20/11/2023
This is my first order. Not disappointed but a bit long for delivery.
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Samantha C.
Rating: 4 out of 5
following a purchase from 21/12/2023
Impeccable
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Stephanie F.
Rating: 4 out of 5
following a purchase from 05/12/2023
Products of fairly good quality and at least compliant. A bit expensive and not many sales.
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Periscolaire Crusnes -.
Rating: 4 out of 5
following a purchase from 15/12/2023
Good but what to do when there is breakage (plates)
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Sylvie L.
Rating: 4 out of 5
following a purchase from 11/11/2023
Delayed delivery, too bad it was for Christmas.
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Caroline B.
Rating: 4 out of 5
following a purchase from 22/12/2023
Navigation on the site is simple and effective; there was a small issue with the order, confusion between the quote and the final order, probably due to a long gap between the two! Perfect delivery, thank you.
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Christel L.
Rating: 4 out of 5
following a purchase from 16/12/2023
Disappointed with the delivery; it was supposed to be delivered to my home, and I was delivered to a pickup point.
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Xavier O.
Rating: 1 out of 5
following a purchase from 29/11/2023
I canceled the order due to non-compliance with the indicated deadlines. Wesco confirmed the cancellation and sent me a zero invoice. Then they indicated that the package was shipped. I did not receive the package and was charged. I will therefore put them on notice to immediately refund the funds paid.
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Response from Wesco
Hello and thank you for alerting us in this way. We sincerely apologize for the problem encountered; it is an exceptional malfunction of our payment platform. Our customer service has indeed processed the refund of your order amount, and our internal teams are taking the necessary steps to ensure that the problem does not recur. We hope you will give us a second chance to make a better impression by returning to wesco.fr. Have a nice day.
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Charlène C.
Rating: 4 out of 5
following a purchase from 12/12/2023
correct
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Pascale M.
Rating: 4 out of 5
following a purchase from 11/12/2023
Product as described and delivered on time
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Stephanie L.
Rating: 1 out of 5
following a purchase from 16/12/2023
Very disappointed with the delivery. I paid more for express delivery. The deadlines were not only not respected, but the delivery took 3 days for a wooden kitchen. Finally, the card was debited while the delivery was not made.
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Response from Wesco
Hello and thank you for taking the time to leave a review following your purchase. After our investigation, indeed the contractual conditions of express delivery were not respected and we sincerely apologize for this incident. Our customer service is currently taking the necessary steps to refund you the shipping costs corresponding to the express delivery. We hope that the wooden kitchen will still bring you satisfaction and that it will provide long hours of play for the children. We would be happy to have a second chance to make a better impression and to see you again in 2024 on our wesco.fr site. Have a nice day.
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Popy B.
Rating: 1 out of 5
following a purchase from 12/12/2023
I received the broken chest, I request a refund, you send me 2 documents, one telling me that I need to return the damaged goods at my expense, so 13.90 euros. With a label to stick on the package to send it back to you, which I did on Wednesday 20/12/2023 in the evening, and the next day I receive a message saying that it is not necessary given the photos I sent you, and that you will send me a chest. So in all this, it costs me, I want to send you all the proof of your letter and my shipment to Chronopost, as by chance, [email protected] tells me that my message is refused. Thank you Wesco, very disappointed.
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Sébastien C.
Rating: 4 out of 5
following a purchase from 02/12/2023
Quality of products is top but the delivery packaging is not great
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Emile Lafortune Chez Jack R.
Rating: 4 out of 5
following a purchase from 04/12/2023
Impossible to get information about packaging before ordering. It was important for us, it forced us to reduce the order of several items that we are looking for elsewhere🤷♂️
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Multi Accueil -.
Rating: 4 out of 5
following a purchase from 28/11/2023
good
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Anne-Gaëlle L.
Rating: 4 out of 5
following a purchase from 03/12/2023
Fast delivery and product as I wanted.
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