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R
Rating: 4 out of 5
nothing to complain about; we find many unusual and interesting things on your site the delivery went well; for once we dealt with a very nice delivery person.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 4 stars
Reset filtersD
Rating: 4 out of 5
Delivery time respected, nice box, top articles!
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S
Rating: 4 out of 5
Delivery quite fast.
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L
Rating: 4 out of 5
Delivery time in accordance with the expected time. Package received in perfect condition (a lot of care regarding the packaging).
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N
Rating: 4 out of 5
Packaging a bit too large, but no problem.
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C
Rating: 4 out of 5
Order and delivery very good. The site is good but I sometimes have trouble finding specific items (very selective keywords). I had to go through a search engine to click on the Wesco site for the item I was looking for.
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Response from Wesco
Hello and thank you for your feedback. To improve our site, we would like to know which item you had difficulty with? Thank you for your constructive feedback on this matter. See you soon on wesco.fr.
G
Rating: 4 out of 5
I ordered because I knew the company from orders made in nurseries. Now that I am at home, I continue to order, even if sometimes the price limits me.
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H
Rating: 4 out of 5
Easy navigation.
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S
Rating: 4 out of 5
Practical, I really like the possibility of creating a quote.
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N
Rating: 4 out of 5
The products are perfect. I just regret that with an order of over 150€, we still have to pay shipping costs. You could offer them for a certain order amount.
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Response from Wesco
Hello and thank you for your feedback. On our site, shipping costs are free from 250€. You can find all the information related to delivery in our General Terms and Conditions of Sale. See you soon on our site, have a nice day.
T
Rating: 4 out of 5
Dense but complete site
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A
Rating: 4 out of 5
Very good
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L
Rating: 4 out of 5
Pleasant and easy-to-use site
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A
Rating: 4 out of 5
Clear and pleasant website; received the requested material on time.
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B
Rating: 4 out of 5
Very clear, and well presented.
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L
Rating: 1 out of 5
Received package opened
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the problem encountered. From reading your comment, it is difficult for us to know if it was an oversight at the time of order preparation or if it was a problem related to the transport of your order (damaged package and lost parts). However, in order to provide you with a solution, could you please write to us at [email protected] specifying the missing parts (screws or others)? Our customer service team will do what is necessary to send them to you as soon as possible. We sincerely regret the inconvenience caused and we hope to see you again soon on wesco.fr. Have a good day.
P
Rating: 4 out of 5
Nothing to report. Except for the choice of the shipping date - The package was shipped before the requested date. It would have been preferable not to offer this option, hence my rating of 4 out of 5. The rest is very good.
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A
Rating: 4 out of 5
hello, quick, efficient order.
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A
Rating: 4 out of 5
nothing to report
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A
Rating: 4 out of 5
Very well, it's a shame there weren't a bit more
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A
Rating: 4 out of 5
Well-designed site allowing for almost real-time quotes, possibility to search by catalog reference.
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A
Rating: 4 out of 5
Thank you for stopping to note everything, otherwise very good
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A
Rating: 4 out of 5
Hello, I am very satisfied with my items, they meet my expectations. However, I was asked to choose a delivery date and it was not respected! I was absent and luckily my neighbors are lovely, as my packages were bulky. Additionally, the bag for my mats and my structure was torn. Best regards, Isabelle
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A
Rating: 4 out of 5
Easy ordering on the site, correct responsiveness, fast delivery.
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A
Rating: 4 out of 5
Interesting site, however I find the descriptions of some products quite basic. This is the case for board games where the game mechanics are not always clear. Small videos would be interesting.
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A
Rating: 4 out of 5
Quality products and very fast delivery.
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A
Rating: 1 out of 5
Packaging box damaged and open. Defective item.
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Response from Wesco
Hello and thank you for taking the time to write to us to share your feedback. We apologize for the inconvenience caused. Sometimes our orders suffer from the unpredictability of transport and the delivery service does not meet our quality commitment. Our customer service is proceeding with a new shipment of your order. We thank you in advance for your patience and hope that the products will meet your expectations. We look forward to seeing you again soon on wesco.fr, and we wish you a very good day.
A
Rating: 4 out of 5
Very good products. Too bad that the assembly service cannot be reserved when ordering online (cf Ikea, Conforama) even if they are external providers.
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Easy to use site
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A
Rating: 4 out of 5
Fast but some items a bit expensive
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A
Rating: 4 out of 5
Quality items overall, unfortunately the prices are too high for regular purchases.
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A
Rating: 4 out of 5
Very sturdy column, the color variations are great, the little fish are super because the tail is flexible. The only regret is the noise of the motor, the fact that there are air bubbles moving. Convenient switch to turn it on, but it would have been nice if the system was the same as the jellyfish aquarium without bubbles and noise.
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A
Rating: 1 out of 5
Still haven't received the order, we needed it for the holidays.
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A
Rating: 4 out of 5
A lot of products. Good quality-price ratio. Too bad about the delivery price.
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A
Rating: 4 out of 5
Delay in deliveries
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A
Rating: 4 out of 5
fast delivery
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A
Rating: 1 out of 5
I still haven't been delivered and there's no way to know where it is, shameful.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We sincerely regret the situation you are in and we offer our sincerest apologies. After an internal investigation, we have confirmed that your package was lost by the carrier. A new order is being prepared on our side and will be shipped as soon as possible so that it reaches you quickly. The uncertainties of transport are beyond our control and we hope you will not hold this against us. We look forward to seeing you again soon on our site wesco.fr. Have a nice day.
A
Rating: 4 out of 5
good site, we find a lot of good quality materials, the downside is that the products are expensive
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A
Rating: 4 out of 5
fast delivery
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