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A
Rating: 4 out of 5
Order and account creation quick and efficient, fast shipping as well, very good. However, there was a problem with the description of the purchased product
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
fast and efficient
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A
Rating: 4 out of 5
very good
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A
Rating: 1 out of 5
I bought the advantage card which never worked for free delivery despite several emails sent, no solution found and after several requests for a refund of this card no response... I am very disappointed!
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Response from Wesco
Hello and thank you for taking the time to explain your situation. In our T&Cs, we specify that membership in the Advantage Club allows free delivery to a parcel relay from €25 of purchase only on eligible products. Your order contained non-eligible products which explains why you could not benefit from free delivery. Your emails went unanswered because you replied to automatically sent emails (order confirmation in particular). We remain at your disposal at [email protected]. We hope that the explanation of the contractual elements of our Advantage Club will allow you to no longer doubt our honesty. We look forward to seeing you again soon on wesco.fr. Have a nice day.
A
Rating: 4 out of 5
No problem + very responsive service
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A
Rating: 4 out of 5
Very good site but quite expensive, there should be discounts for childminders.
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A
Rating: 4 out of 5
Transaction without problems but catalog with high prices
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A
Rating: 4 out of 5
Clear to use
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A
Rating: 4 out of 5
Not too complex
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A
Rating: 4 out of 5
You can easily find what you are looking for
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A
Rating: 4 out of 5
I find the prices exaggerated.
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A
Rating: 4 out of 5
The delivery was the problem because they only had daily time slots without precise hours, it is impossible to take a day off just to receive a package. I went myself to Rungis to pick up the package directly from the carrier even though I paid for delivery. The packaging cover was torn, fortunately the package was not damaged.
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A
Rating: 4 out of 5
Very good, I would like the products to be more associated. For example, when we are in the cribs, that sheets, screens, etc. are offered, it would save time.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Ease of navigation
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A
Rating: 1 out of 5
Very, very disappointed. I ordered 3 items. I was only delivered the activity ball which was all greasy and full of oil and impossible to inflate. I am still waiting for the rest of my items and have been unable to get a clear response so far. I will never order from this site again.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We sincerely apologize, and we regret that your experience with Wesco has gone this way. Our customer service is aware of the partial delivery and has just proceeded with a new shipment of the missing items. However, our customer service was never informed of the problem encountered with the activity ball. Therefore, could you please submit a complaint to the address [email protected] so that we can provide you with a solution? We renew our apologies and hope you will give us a second chance to make a better impression by returning to us later on wesco.fr. Have a nice day.
A
Rating: 4 out of 5
Easy but delivery from available stock took longer than expected.
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A
Rating: 4 out of 5
Serious site.
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A
Rating: 1 out of 5
I still have not received the product..
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A
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
Delivery a bit long but no issues.
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A
Rating: 1 out of 5
Debits the amount, credits it back, and debits it again. A site where there is zero trust regarding banking details. As for the delivery, for your information, the delivery people do not come up to your home but park double-file and leave the packages at the bottom of the building.
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Response from Wesco
Hello and thank you for sharing your feedback. We assure you that we comply with regulations and that we do not have your banking details in any way. Your first order attempt failed at the payment stage, so there was no financial transaction for that one. On the same day, you placed a second identical order that was successfully completed and the payment was validated. Furthermore, according to our General Terms and Conditions of Sale, delivery is understood to be at the foot of the building (no delivery upstairs). Therefore, there was no bad faith on the part of the delivery service. We hope that these elements will ease your doubts about us and that you will one day wish to return to us on wesco.fr. Have a nice day.
A
Rating: 4 out of 5
Very good. Just to improve: a lot of cardboard and plastic packaging compared to the weight/volume ordered.
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A
Rating: 4 out of 5
The material arrived in good condition but one of the boxes was opened (nothing was missing) the delivery person made a reservation.
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A
Rating: 4 out of 5
Easy and quick order; well received.
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A
Rating: 4 out of 5
An express delivery would be nice.
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Response from Wesco
Hello and thank you for your feedback. For your information, an express delivery 'Chronopost 24H' is offered on many small items. See you soon on our site.
A
Rating: 1 out of 5
not satisfied at all
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A
Rating: 1 out of 5
Order not received in full, report made without feedback
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Response from Wesco
Hello and thank you for alerting us this way. Our customer service is taking the necessary steps with the carrier, your report is being processed. We sincerely apologize for the inconvenience caused and thank you in advance for your patience while your case is being processed. We hope you will give us a second chance by coming back to see us soon on wesco.fr. Have a good day.
A
Rating: 4 out of 5
Practical but not easy to clean, food gets stuck in the hollow parts, and around the wooden separation between the legs.
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Good, no problems to report.
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A
Rating: 4 out of 5
Quick shipping
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A
Rating: 4 out of 5
Serious site but difficult to search for products in the menu
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A
Rating: 4 out of 5
Everything is very good. Except for the request for a quote for the transformation into an order. I did not understand everything.
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A
Rating: 4 out of 5
I received my product today and have not unpacked it yet
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A
Rating: 1 out of 5
Hello, I am more than disappointed with this order: a kitchen trio for my guests, one piece arrived with broken knobs. A second has screws longer than the other furniture and thus the screws damaged the facade. Emails and complaints. No response. Aside from all this, the quality of the furniture is top-notch.
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Response from Wesco
Hello and thank you for bringing the encountered problems to our attention. We sincerely apologize as our quality commitment was not met for this order. Our customer service has taken your complaint into account and is currently replacing the defective parts. We are sorry for the inconvenience caused and thank you in advance for your patience. We hope that the children will soon be able to enjoy this role-playing game and we wish them many hours of play. We look forward to seeing you again soon on wesco.fr. Have a nice day.
A
Rating: 4 out of 5
Deadlines respected
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A
Rating: 4 out of 5
Fast delivery, clear and accessible website
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A
Rating: 4 out of 5
The products are perfect, impeccable quality, a small downside is that it's a bit expensive. As a childminder, I buy little by little.
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A
Rating: 4 out of 5
GOOD
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