Customer reviews of Wesco

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 15 081 published reviews
5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2023
Between the order and delivery, little waiting
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2023
Hello The items are in accordance with my order However, I would have preferred that the mat was not folded in half upon arrival but perhaps rolled up because there is a crease right in the middle
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/08/2023
Order from 02/08 (1 month before school starts!) for pencils for my daughter, received on 11/08: 3 walking ropes! and no pencils despite the correct delivery note inside, complaint made online on the site + 2 phone calls (16 and 23/08) (there is a lot of delay in customer service!) Conclusion: 15 days of waiting still no news from customer service nor pencils for school starting in 1 week. Not serious and not responsive! I do not recommend!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/08/2023
About €200 of order and no commercial gesture mentioned for my previous order of €1300, very disappointing. So more than disappointed with WESCO for product quality, prices, customer service. I do not recommend at all.
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Response from Wesco
Hello and thank you for sharing your shopping experience on our site. We are sincerely sorry to read about your dissatisfaction and we apologize. As a member of the Wesco & Me Advantage Club, you enjoy exclusive benefits all year round. After checking on our side, you do indeed have a gift voucher (sent to your email address and visible in your customer account) to use at the time of placing an order on our site. If some products from your order do not meet your satisfaction or are defective, our customer service is of course at your disposal at the following address: [email protected]. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2023
Good products that met our expectations and received very quickly (immediately used during a baby reading session!). Small downside: 4 boxes for delivery. Maybe some savings to be made!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2023
My order arrived quickly. However, having ordered without an account, I did not receive order tracking.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2023
Order delivered on time indicated
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2023
The search bar is not practical
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2023
NSPP.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2023
Simple, clear, and well-stocked
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2023
Very good, as a childminder, it is with great interest and pleasure that I discover your products.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/07/2023
Good quality products but item received not in accordance with the site description. Returned free of charge. I received a credit note to use on the site, but with shipping costs to add. I am unhappy with this experience.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2023
Very good. Careful packaging but, on the other hand, much too large compared to the products in my order.
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Response from Wesco
Hello, thank you for taking the time to leave a review and for your positive feedback regarding our products and their packaging. Regarding its size, several criteria come into play when choosing the shipping packaging, such as the number of products, their format, and their level of fragility. For your order, the fragility of the creative leisure items did not allow us to consider another option. With a view to continuous improvement, our logistics team is questioning daily to find new packaging solutions that combine low carbon impact and resistance to protect our products during transport. We hope that upon use, our products will continue to fully satisfy you and that we will have the pleasure of seeing you again soon at www.wesco.fr. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/07/2023
Product easy to find, the site is pleasant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2023
Good. Perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2023
The packaging poses a problem for me. Why not package like mattresses under vacuum?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2023
More photos of the items would be good, like once opened...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2023
Nice and easy to manage site. If only the quotes... not easy to realize!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2023
Good, a bit hard though.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2023
SPEED OF TIME BETWEEN ORDER AND DELIVERY.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2023
Customer service reacts quickly but disappointed by 2 products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2023
Very practical site, we find quite a lot for babies and children.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2023
Nothing to report, it's good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2023
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2023
Hello, the size of the bed is very small.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2023
Navigation a bit complicated on a mobile always returns to the homepage.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/07/2023
Disappointed, damaged product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2023
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2023
The navigation on the site is a bit slow for my taste. My order arrived safely within the deadlines. I regret that one of the sandbags was punctured as all the items are now dirty..
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/06/2023
I did not receive the package
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2023
Very good. Just make sure to check the dimensions of the items... ^^
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2023
correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2023
Overall the items are good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2023
Good site. Fast.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/06/2023
Mediocre quality!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2023
Out of stock at Intermarché so it helped us a lot. The quality of the diapers remains the same. The only downside is that they are sold in packs of three.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2023
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2023
Always too expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2023
Fast delivery, products conforming and of good quality, with a real plus that the card allows free delivery even on very bulky products (motor skills modules). The only downside is the very high cost of the items, but they are of excellent quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2023
Practical for searching, with filters and refinement facets. No issues, maybe specify that you do not need purchase orders for communities, as I searched for where to attach it to my order before knowing it was not necessary
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