Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Interesting but slow navigation and not fully ergonomic
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Response from Wesco
Hello, thank you for taking the time to give us feedback. To help us improve, could you detail the points that you found disappointing in your navigation? We look forward to seeing you again on our site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2023
Quality product but very high price
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2023
Easy and quick order on the site. Fast and careful delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2023
Very practical. Quite easy to navigate.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2023
Good quality products, the delivery was a bit chaotic, thanks to the delivery person who was nice and accommodating, but in the end, I had to carry the 7 packages all by myself.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2023
The benches are not of as good quality as the previous ones. A bit disappointed considering the price.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2023
Very good except for the assembly instructions for the changing table with stairs... very poorly explained, lacking precision... not great, and yet I usually enjoy assembling furniture!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2023
The products are not of very good quality. Not long ago, I ordered Rody ponies, and already one pony is flat. Normally, these are products used in schools and therefore very durable. It's strange.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2023
An interesting site with a wide range of products, fast delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/05/2023
Great disappointment, no respect for delivery deadlines (over 10 days) and no communication when there is a problem with the delivery even though the phone and email details were provided.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2023
Nothing to say, it's perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2023
I am always satisfied with WESCO products, the site is easy to use, delivery is quite fast. I regret one thing about the packaging: boxes that are way too big for what they contain... It's a shame because WESCO often emphasizes respect for the environment but does not invest in packaging. The contents of my order could have fit in my mailbox but were packed in a huge box that I could only retrieve in person. It's wasteful...
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Response from Wesco
Hello and thank you for taking the time to leave a review. The choice of shipping packaging depends on several criteria: number of products and their dimensions, level of fragility... Moreover, we systematically adjust the height of the package according to the contents to avoid any unnecessary air transport. Before being sealed, packages are automatically calibrated by a machine that cuts to the right height. In the case of your order, given the fragility of the creative leisure items, the size of certain papers, and the number of references ordered, we could not opt for a mailbox package. In accordance with our CSR policy, our logistics team is engaged in a process of continuous improvement and regularly reflects on proposing more environmentally friendly packaging solutions. We are therefore looking for the right balance between a solution with the lowest possible carbon impact and one that is sufficiently resistant to protect our products from potential hazards during transport. We sincerely thank you for your loyalty and hope to have the pleasure of seeing you again very soon on www.wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2023
Originality of the 'games'
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/04/2023
The colors of the product received do not match the item presented on the site. Why did I insist on going through your site when these colors were available on other toy sites for 15€ less...
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Response from Wesco
Hello and thank you for taking the time to leave a review. On our product sheet, in the technical specifications, we specify that this product is available in multicolor. Therefore, we have several colors in stock that are delivered randomly. This mention does not seem explicit enough and we completely understand your disappointment. To prevent this from happening again to future buyers, we will update the product sheet by adding photos in another color. We sincerely apologize and invite you to contact our customer service at [email protected] if you do not wish to keep the product. Finally, by choosing WESCO, you support a French SME with a real Social and Environmental Responsibility policy, particularly committed to children. That is why we cannot compete with some e-commerce giants that offer particularly low prices. We hope you will give us a second chance to make a better impression by visiting us again later on wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/04/2023
We have not received anything to date.
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Response from Wesco
Hello and thank you for this feedback. We attach great importance to the quality of our services. Unfortunately, our carrier did not have the correct phone number to contact you. A new appointment has been rescheduled for tomorrow. We apologize and hope that you will still come back to see us at www.wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2023
Easy to access site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2023
What is missing on the site: The size of the balls (+ or - 8 cm) and the fact that the parachute is not 'pierced'. Delivery is faster than expected: I might have chosen another pickup location.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2023
Searching is not always easy depending on how you open the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2023
Delivery was made within completely satisfactory deadlines. The delivery person, although friendly, did not seem cautious. He dragged the sofa to bring it to the door of the structure. A pallet would have been nice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2023
Satisfied with the delivery which went faster than expected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2023
Good product. A bit expensive though.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2023
Very good regarding the site, the delivery except for a small downside for the cot which has a strong plastic smell. I hope that over time the smell will go away.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2023
I couldn't reach customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2023
Good product! Good price! Fast delivery! But too bad the invoice was sent late
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2023
satisfied, fast delivery!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2023
Very good product, too bad the color 'gray' corresponds more to a taupe color
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2022
The box arrived damaged and open. Fortunately, no parts were missing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2023
Delivery on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2023
Too bad we can't place an order by phone.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2023
Nothing to complain about, responsive and professional customer service. Navigation on the site via phone is a bit complicated if searching for an item using the search bar, it's better to use the menu.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2023
Haven't tried yet, but the quality seems to be there.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2023
Good customer service! My items that were too small were taken back without difficulty.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2023
Compliant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2023
The store sells quality products, at least for the item I ordered. However, the delivery service is not. Nevertheless, I think I will probably place other orders on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2023
Clear and well-stocked site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2023
For my job, I was looking for barriers to delimit different spaces. Among various sites, Wesco's caught my attention. The only negative point is that when ordering, I noted the receipt for February 20. This instruction was not respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2023
The site is clear, but we cannot see user reviews on the purchased items, which is quite useful!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2023
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2023
A bit tricky to find what you are looking for
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