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A
Rating: 4 out of 5
Very practical
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Streamlining would be better
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A
Rating: 4 out of 5
Delivery made on time
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A
Rating: 4 out of 5
Nothing to complain about regarding the delivery. Product delivered ahead of the indicated deadlines, so it's always a nice surprise. Just a downside regarding the packaging: A box the size of a shoebox to deliver a purchase the size of a cigarette pack... not very eco-friendly... but the box is nice and we will find another use for it.
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A
Rating: 4 out of 5
Quality products
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A
Rating: 4 out of 5
NOTHING TO SAY EVERYTHING IS OK
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A
Rating: 1 out of 5
Complicated navigation as soon as we go to another page. The site does not keep the chosen section and the items placed in the cart. Always have to redo it!
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Response from Wesco
Hello, thank you for your feedback. Your browsing experience on our site did not satisfy you, and we are sorry for that. After forwarding your comment to our web team, it seems that we have already encountered a similar problem, the browser, which was more up to date, was then the cause. We recommend updating your browser, as the problem may come from there. If this is not the case, we would like to thank you for taking the time to share your experience with us. Our teams are mobilized daily to continue improving our site and your feedback is valuable to us, as customer satisfaction is our priority. We hope you will give Wesco another chance and we wish you a good day
A
Rating: 4 out of 5
The products are of good quality but I received a part (fragile) of the delivery damaged due to lack of protection in the box. More than anything, I regret not being able to pay for my order in 4X with Paypal. I have to split my orders which impacts my ecological footprint and multiplies shipping costs.
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A
Rating: 1 out of 5
2 missing items in my package, no response to my complaint email. The material is quite quality but in case of issues, don't expect the site to compensate or respond!
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Response from Wesco
Hello, thank you for taking the time to alert us this way. We understand your disappointment regarding the processing time of your complaint and we apologize for it. Our after-sales service is mobilized daily to respond to our customers, however, they sometimes have a delay of one or two days in processing. We hope that the solution proposed by our team during the processing of your complaint, namely the reshipment of the missing products, satisfies you. Our after-sales service has noted that the package presented to you had been re-taped, we are forwarding this experience to our logistics service to prevent this situation from happening again. We sincerely hope that the response provided by our team will encourage you to give Wesco a second chance, have a good day
A
Rating: 4 out of 5
Good flow from start to finish
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A
Rating: 4 out of 5
A lot of choices
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A
Rating: 4 out of 5
Sofa is great, just a bit disappointed with the delivery, the sofa was only wrapped in plastic in the truck with 2 crushed corners.
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A
Rating: 4 out of 5
The site is perfect, as soon as I look for something I can find it quickly. Small downside regarding the prices which are a bit expensive.
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A
Rating: 4 out of 5
Better on computer than on phone. Very good site
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A
Rating: 1 out of 5
Hello, very angry, the deadlines are not respected and we are very poorly received on the phone despite an order of almost €10,000!!!! We are opening our nursery on September 1st and we will not have tables or chairs for the children.... We will have to go camping. We should have been informed from the start; I would have placed my order elsewhere. Not professional at all. This is my first order and my last... the director.
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Response from Wesco
Hello, thank you for taking the time to write to us. We understand your disappointment and apologize for the inconvenience caused. For several months, the health crisis and more recently the unstable geopolitical context have disrupted logistics activities, causing us supply and transport difficulties. We are doing our best to ship our customers' orders as quickly as possible and to inform them about delivery times. That is why the order confirmation message sent to your email on August 2nd mentions two different delivery dates, between August 16 and 18 for the first part of the order, and between September 21 and 23 for the second part of the order. We regret that you were not aware of this information. We invite you to contact our customer service at 05 49 80 01 66 starting September 1st, who will be able to inform you about the shipment of the rest of your order. Despite this bad experience, we hope that our products will bring you complete satisfaction in use, and that you will give WESCO another chance. Have a nice day.
A
Rating: 4 out of 5
Serious site.
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A
Rating: 4 out of 5
Hello, I am an approved childminder, I would have liked to receive the catalog with my order to make other purchases. I have ordered several times, a little gesture from WESCO would be great or small gifts for the children we look after would be cool. WESCO has great quality for some products, but some prices are excessive. There should be attractive prices for more purchases and suitable for everyone.
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Rating: 4 out of 5
Very good, items match the request.
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A
Rating: 4 out of 5
Very disappointed with the percussion starter kit. Otherwise, nothing to say.
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Rating: 4 out of 5
Good navigation on the site. A little mix-up on the delivery date, but the issue was resolved quickly.
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A
Rating: 4 out of 5
Great follow-up on the site.
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A
Rating: 1 out of 5
I never received my order, the carrier GLS indicated that it was delivered and signed. I can't reach them. Wesco asked me to fill out an online complaint form without telling me the follow-up of events. I ordered on July 14, it is now August 10 and I have no news. I paid for the item not received and the delivery not made. The after-sales service is deplorable.
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Response from Wesco
Hello and thank you for taking the time to provide us with your feedback through this channel. Our service regarding the shipment of your order did not meet our quality commitments, and we apologize for this situation. We are forwarding the information to our logistics department, which will be able to liaise with the carrier in question regarding this incident, which is beyond our control. Our customer service team received your complaint on August 5th, processed it today, and got back to you this morning. We hope that the proposed solution, namely a full refund of your order, will satisfy you and encourage you to give WESCO another chance. Have a nice day.
A
Rating: 4 out of 5
Order processing and fast shipping. However, tracking is not up to date. Unreliable carrier. Open, torn box. Delivery person who does not listen to the reservations and leaves, who does not respect the appointment.
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A
Rating: 1 out of 5
Items received by mistake
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Response from Wesco
Hello, thank you for alerting us through this means. We apologize for the inconvenience caused. We invite you to contact our after-sales service by email at [email protected], so we can understand the problem to prevent it from happening again in the future and offer you a solution to resolve it. Hoping to see you again soon on our site, have a good day
A
Rating: 4 out of 5
The product I bought was well packaged in a box of 30 cm by 20 cm. Very good, except that this same box was placed in another very large box: 3 times the size of the purchased product. In short, it was 'swimming' in this big box and was not secured, and on top of that, I had gone by bicycle to pick it up, but it was unfeasible in that state.
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A
Rating: 4 out of 5
Very expensive shipping.
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A
Rating: 4 out of 5
The item received is perfect, but the delivery needs to be reviewed, or rather the delivery person. He doesn't ring my doorbell, but throws the package over my wall, even though I am home and can see him doing it live. A shame.
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Rating: 4 out of 5
Good serious site and order arrived on time.
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Rating: 4 out of 5
I really like your brand and appreciate the quality of the listed items. However, despite a clear and categorized site, my colleagues and I in kindergarten found it complicated to find the items that correspond to our cycle 1. We have to search through all the categories, and it takes a lot of time. Moreover, the cart is not saved when we have to leave the site: we have to start all over again, and some of us have given up.
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Rating: 4 out of 5
Good site
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Rating: 4 out of 5
The login screen is not very user-friendly and needs to be reviewed.
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Rating: 4 out of 5
We ordered the Babisiège KIT in yellow. It is very beautiful, looks sturdy. The color is not too bright, so it's perfect. Everything is perfect except for the delivery; I noted in the delivery details that I would not be at home for 15 minutes from 9:45 to 10:00, and the delivery person called me at 9:50 to let me know he was arriving. My note on the delivery details was not taken into account. The delivery person had another delivery in my city, so I was able to receive my packages. When the packages arrived, surprise, in a large plastic bag, unprotected; I would have liked bubble wrap. For the price, I don't find that acceptable. Given the delivery person, it could have been easily stolen.
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A
Rating: 4 out of 5
Order received quickly. Quality products except for a light-up ball that doesn't light up.
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A
Rating: 4 out of 5
In my opinion, it’s a bit complicated to find the items if you don’t put the exact name if delivery is quite fast.
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A
Rating: 4 out of 5
I could not get the 2 other items I wanted, namely the single sheet for the cot
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A
Rating: 4 out of 5
Very well-stocked site that could probably gain clarity through slightly improved ergonomics.
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A
Rating: 1 out of 5
The order received is incomplete. I cannot assemble the play kitchen. For the price paid, I expected a quality service. I will go to IKEA next time...
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Response from Wesco
Hello, we thank you for notifying us of this problem through this means. Indeed, if you received an incomplete order, it seems that it is an error on our part and this does not correspond to our quality commitments. We understand your disappointment and sincerely apologize for the inconvenience caused. We attach the utmost importance to our customers' satisfaction, which is why we are keen to offer you a solution that will fully satisfy you. To do this, we invite you to contact our customer service at [email protected] or at 05 49 80 45 05 and to send them a photo of the incomplete package in order to make a complaint. We will strive to provide you with a response so that you can quickly enjoy the ordered play kitchen. We hope you will give WESCO another chance, have a nice day.
A
Rating: 4 out of 5
Good products suitable for little ones.
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A
Rating: 4 out of 5
I found what I wanted A lot of choices and ideas for the future
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Rating: 4 out of 5
Order compliant Nickel balls Delivery time very good I do not give 5 stars because of the choice of the delivery company: CHRONOPOST, a bunch of idiots
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