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A
Rating: 4 out of 5
pleasant site
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 4 stars
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Rating: 4 out of 5
A mounting instruction with the product would have been appreciated.
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Rating: 4 out of 5
I was pleasantly surprised by the speed of sending my order.
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Rating: 4 out of 5
a lot of references, simple and smooth navigation
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Rating: 1 out of 5
The product is not of quality at all for the proposed price.
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Rating: 1 out of 5
1 star because you can't give zero! Ordered 3 shopping baskets received children's toys instead.
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Response from Wesco
Hello and thank you for alerting us this way. We apologize for this order preparation issue. Could you please write to us at [email protected] (specifying the problem encountered and attaching some photos)? Our customer service team will then be able to provide you with a solution as soon as possible. We thank you in advance for your cooperation and availability. Have a nice day.
A
Rating: 4 out of 5
I just regret having to search for the invoice... not automatically placed on the customer site.
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Rating: 4 out of 5
Fast delivery, products suitable for nurseries.
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A
Rating: 1 out of 5
Purchase made on November 16, receipt of the beads on December 30!!
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Response from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction and sincerely apologize. We faced supply difficulties with our supplier, resulting in a delayed availability of this reference. We regret this situation as well and hope you will give us a second chance by visiting our site again soon. Have a nice day.
A
Rating: 1 out of 5
Inability to obtain an invoice before delivery which took 1 month and a half.
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Response from Wesco
Hello and thank you for your feedback. Indeed, the invoice was not sent immediately and we apologize for the inconvenience caused. As Christmas approaches, we are facing a peak in activity and our teams are doing their best to quickly meet all customer requests. We apologize for the delivery delay and hope that your order still brings you satisfaction. We hope to have the opportunity to see you again soon on our site and wish you a very good day.
A
Rating: 1 out of 5
I absolutely do not recommend this site, deplorable, I waited a month and a half for a Christmas gift for a child, a gift supposedly in stock at the time of the order... then delayed... then unavailable in January... I received instead the catalog whose shipping costs were charged to me and not refunded of course... the phone contact with customer service was very bad, very unpleasant and totally ineffective person; In short, I do not recommend it to anyone.
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Response from Wesco
Hello and thank you for taking the time to express your dissatisfaction as this situation is unacceptable. We sincerely apologize for this particularly unfortunate shopping experience. We are committed to always satisfying our customers and regret these events. The shipping costs will of course be refunded to you. We hope you will give us a second chance to make a better impression and that you will visit our site again in the future. Have a nice day.
A
Rating: 4 out of 5
LACK OF INFORMATION ON SHIPPING TRACKING AND DELIVERY.
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Rating: 4 out of 5
Fast delivery. Pleasant site except for the format of the descriptions which is not always easy to read (description in line end to end). Quality products with a small incident on this order where the book arrived torn by one centimeter at the binding. Really a shame for a new book.
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A
Rating: 1 out of 5
The site bugs constantly, I had to persevere for more than 2 hours to finalize an order (I absolutely needed one item, otherwise I would have given up...). I will never order through the site again. I was supposed to have free delivery, as I had reached a certain amount. Big disappointment: I had to pay because I needed to activate a 'benefit' code (impossible to access on the site). So in the end, while I am very satisfied with the products received, I will avoid placing a new order from now on. Too bad, I had tried as a 'private individual' to see, and to recommend other items for the children's party that I run as a 'professional.'
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Response from Wesco
Hello and thank you for sharing your feedback. We sincerely regret that you encountered navigation difficulties on our site. Our teams work daily to improve the fluidity, but slowdowns can occasionally occur. Regarding free shipping, there are three possible scenarios on our site: either you reach €250 in purchases and free shipping applies automatically, or you use a promotional code that only activates under certain conditions. For example, for the code "Neige" currently in effect, here are the conditions: "Free shipping on orders over €59 on the website www.wesco.fr. Offer valid once per customer from 11/10/2021 to 10/01/2022, on all delivery methods except express delivery, not combinable with any other promotional code. Offer visible in the cart after logging in or creating a customer account." At any time, you can find our current promo codes on the page https://www.wesco.fr/codes-promos.html. The last possible option to benefit from free shipping is to join one of our advantage clubs (the conditions are detailed here: https://www.wesco.fr/clubs-avantages-wesco.html). We hope that in light of these elements, you will trust us again and visit our site soon. Our customer service is of course at your disposal at 05 49 80 01 66. Have a nice day.
A
Rating: 4 out of 5
Only downside is the delivery time
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Rating: 4 out of 5
A lot of waiting for the delivery
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Rating: 4 out of 5
vvvv
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Rating: 4 out of 5
Perfect delivery, products not seen yet... Christmas gifts..
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Rating: 4 out of 5
Excellent value for money for the products. But it's a shame that there are quite high delivery fees (almost €6), even when opting for delivery to a pickup point.
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Rating: 1 out of 5
Very surprised by the size of the bricks for the price!!!!
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. In addition to the product photos, we specify the dimensions of the pieces in the description to help you make an informed choice. We regret that despite the detailed information, this product does not meet your satisfaction. We hope to have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
Just a note regarding the packaging size, which is huge compared to the size of the item. But otherwise, very satisfied with the product.
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Rating: 4 out of 5
There was an error in my order, the after-sales service was top-notch in correcting the mistake.
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Rating: 4 out of 5
Compliant table.
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Rating: 4 out of 5
I had trouble finding my way around the site
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Rating: 1 out of 5
I am extremely disappointed not by the products which are always of quality but by the order, I did not receive the right product. The child will leave without their gift. Unless the team reacts very quickly and sends me the turtle rattle before Friday.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for this order preparation error. Our customer service has taken your request into account and will send you the correct product. We are sincerely sorry for this situation and hope to have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
CONFORMS TO EXPECTATIONS
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Rating: 4 out of 5
Very good product, but delivery time is endless.
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Rating: 4 out of 5
Product conforms to the description, but the delay is a bit long, however it is in line with the indications
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Rating: 4 out of 5
Practical and clear site, quality product. Delivery arrived quickly. Only negative point is very expensive shipping for the purchased product
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Rating: 4 out of 5
Fast delivery. Box too big for the content
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
the delivery went well, thank you
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Rating: 4 out of 5
it's a shame that the delivery is made in several shipments
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Rating: 4 out of 5
good
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Rating: 4 out of 5
good
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Rating: 4 out of 5
Good overall
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Rating: 4 out of 5
Smooth site with keywords
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Rating: 4 out of 5
Overall good. Be careful with the shipping of items, my package arrived all torn!
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Rating: 4 out of 5
Very good
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