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A
Rating: 4 out of 5
Very readable site, easy to find items. Quick quote. But difficult to validate orders by administrative mandate.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
I wasn't particularly looking for a children's site but the dessert cutlery is at prices that suit me
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A
Rating: 4 out of 5
Pleasant site to use. Fast delivery
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A
Rating: 4 out of 5
I found what I was looking for quite easily
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A
Rating: 4 out of 5
Fast delivery, I find it is not always easy to find something specific on the site which is why I deducted a star, otherwise very good, a must for certain products often too expensive for childcare assistants
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A
Rating: 1 out of 5
Very disappointed, order placed on October 14 and received on December 1 after following up with them. I would have been better off ordering from Amazon
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Response from Wesco
Hello and thank you for taking the time to write to us. We sincerely apologize for this particularly long delivery delay and we understand your dissatisfaction. On a global scale, shortages of raw materials have been felt for several months, resulting in delays in product supply and consequently extended delivery times for the final customer. We regret this situation just as much and our teams do their utmost every day to limit the impacts and best satisfy our customers. By ordering from Wesco, you are choosing to support a small business and French jobs, and we sincerely thank you for this commitment. We hope to have the opportunity to see you again soon on our site under better conditions. Have a nice day.
A
Rating: 1 out of 5
Long delivery times. Error in the received order (only half of a certain lot, item not ordered received...) Very poor after-sales service, with which I had to send about ten photos of my package for them to agree to send me the missing items. Moreover, I am asked to return, following a voucher sent by email to print at my own expense, the package received in excess (just a lot of empty cardboard).
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Response from Wesco
Hello and thank you for sharing your feedback. We apologize for this preparation error and the inconvenience caused. We completely understand your disappointment. The photos are necessary for our customer service to identify the products to be resent. Your satisfaction remains our priority and we hope you will give us a second chance by visiting our site again soon. Have a nice day.
A
Rating: 4 out of 5
No comment
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Very good site, well visible
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Everything is perfect but the delivery times are a bit long
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A
Rating: 1 out of 5
Chair arrived defective, we are still waiting for a response from customer service.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. Our customer service will proceed with an exchange of the product. We thank you in advance for your understanding and patience. Have a nice day.
A
Rating: 4 out of 5
I received it in good condition
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A
Rating: 4 out of 5
There is a wide choice on the site, it allows us to find what we are looking for. The delivery was on time
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A
Rating: 4 out of 5
Nothing to say about the site
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Good manufacturing, bright colors...
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A
Rating: 1 out of 5
3rd order, 3rd product with a manufacturing defect. Customer service not responsive enough!!
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Response from Wesco
Hello and thank you for your feedback. Our customer service is doing what is necessary to send you compliant and quality parts. As Christmas approaches, the excitement is palpable but our teams are doing their utmost to respond as quickly as possible. We are sincerely sorry that you have encountered quality issues multiple times and we apologize for that. Have a nice day.
A
Rating: 1 out of 5
Unfortunately, Wesco takes advantage of its excellent reputation in terms of product quality to mislead its customers about a so-called Club "ADVANTAGE" Premium card.
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Response from Wesco
Hello and thank you for sharing your dissatisfaction with us. First of all, we sincerely apologize. Your experience has allowed us to identify an inconsistency in our communication about the Advantage club and we thank you for that. Our customer service has offered you a commercial gesture which we hope will alleviate your disappointment regarding the Wesco brand. Your satisfaction remains our priority and we hope you will give us a second chance by returning to our site soon. Have a nice day.
A
Rating: 4 out of 5
very good order but weak packaging
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Easy to use site. Very good products.
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A
Rating: 4 out of 5
Delivery in two parts
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A
Rating: 4 out of 5
Overall satisfied
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A
Rating: 4 out of 5
Easy internet navigation
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A
Rating: 4 out of 5
Quality items that you can't find elsewhere. However, I find the prices sometimes very high.
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A
Rating: 4 out of 5
A bit difficult to navigate the site. Some items are a bit expensive. Delivery was rather quick and well-packaged.
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A
Rating: 4 out of 5
Beautiful product, delivery a bit long
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A
Rating: 1 out of 5
I sent an email to report my problem without receiving a response
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Response from Wesco
Hello and thank you for leaving a review. Our customer service has indeed received an email from you and is doing what is necessary to provide you with a solution. We thank you in advance for your cooperation and hope to have the opportunity to see you again on our site next time. Have a nice day.
A
Rating: 4 out of 5
Quick follow-up
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A
Rating: 4 out of 5
Pleasant site, easy access, fast delivery and very good quality product.
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A
Rating: 4 out of 5
Very good, fast delivery
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A
Rating: 4 out of 5
Good regarding the proposed products, and received on time. However, it is very expensive.
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A
Rating: 4 out of 5
Easy to use
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A
Rating: 4 out of 5
No issues with site navigation and delivery.
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A
Rating: 4 out of 5
Simple to understand site and delivery times respected.
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A
Rating: 4 out of 5
Good site, easy order, only downside, contact with the person during the call was a bit cold and distant
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A
Rating: 4 out of 5
great game
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A
Rating: 4 out of 5
Reliable site, order received in very good condition, well packaged.
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