Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
It's been a month and I still haven't received my package
Translated reviews
Response from Wesco
Hello and thank you for alerting us this way. First of all, we sincerely apologize for our late response. Indeed, our investigation with La Poste took longer than we expected. Today, in the absence of a response from La Poste regarding the status of your package, we are proceeding on our side with a new preparation of your order. Our teams are doing their utmost to ensure that this new order is shipped as quickly as possible. Your satisfaction remains our priority, and please know that this situation, which is beyond our control, is just as disappointing for us. We hope that in light of these elements, you will still choose to visit our site. Have a nice day.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/09/2021
I would have really liked to leave a good comment but I ordered on September 26, it is now November 6 and I still do not have my order. I have called customer service at least ten times but nothing has worked. Should I contact fraud prevention?
Translated reviews
Response from Wesco
Hello and thank you for your feedback. Your order was shipped from our warehouse on September 29 (3 days after your order was placed). In your case, one of the two packages was lost by the carrier, independently of our will. Initially, you refused a partial delivery and then agreed to receive your order in two shipments. The lost products have been reordered with us. This new order is being prepared and should reach you by the end of next week at the latest (considering the holiday this week). We remain at your disposal at 05 49 80 01 66. Have a nice day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2021
I AM a bit disappointed with the quotes, because 2% less is not much for a stroller at 699 EUROS, for a childcare assistant it's a big budget.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2021
Just the delivery was a bit long.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2021
Navigation a bit complicated. Difficult to use identification codes.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2021
I recommend this site for children's awakening and early childhood. I didn't give five stars because of a delay of more than a week, even two weeks, and many imperfections on my last order, I am a bit disappointed, even very disappointed for the price. Other than that, I have never had any other problems with all my past orders. I still recommend it.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2021
A bit tedious to find what you're looking for but complete
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2021
Delivery time, perfect.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/10/2021
I am still waiting for my packages, 1 week delay, mediocre delivery service. Having to be available for phantom packages...
Translated reviews
Response from Wesco
Hello and thank you for alerting us this way. Our customer service has contacted the concerned carrier because this situation is not normal. The carrier should call you today to schedule a delivery appointment. We are sincerely sorry that the delivery service is going this way and we apologize for any inconvenience. If needed, we remain at your disposal at [email protected]. Have a good day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2021
Good.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2021
Small logistics issue with the delivery. After-sales service relatively responsive.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2021
Too bad there is no delivery to the overseas territories.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2021
Easy to access to find the products. Quick order, I received my packages a week later, as expected.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2021
Fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/10/2021
Order received quickly and as expected
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2021
No opinion
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2021
I found the navigation a bit clunky.. The delivery was quite fast and I am satisfied.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2021
Very good site but a little expensive
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/10/2021
Unfortunately, I received a different item than the one ordered…
Translated reviews
Response from Wesco
Hello and thank you for bringing this order preparation error to our attention. Our customer service contacted you 24 hours after you submitted your complaint. We let you follow the procedure proposed by customer service for the exchange to take place. We thank you for your trust and sincerely apologize for the inconvenience caused. We look forward to seeing you again soon on our site. Have a nice day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2021
easy to use
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/09/2021
Delivery took way too long, I should have ordered from another site. I give one star because you can't give less.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to leave your review here. We sincerely apologize for this long wait. We fully understand your dissatisfaction, which is why a compensation solution has been proposed to you by our customer service. Your products have now been delivered, and we hope they meet your satisfaction. We hope to see you again soon on our site so that we have a second chance to make a better impression on you. Have a nice day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2021
Very happy with our order. However, the carrier did not want to bring the packages up to the apartment, which is not easy with an 11-month-old baby that you have to leave to go down and fetch the very bulky packages.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2021
Quality items, pleasant site but there are many out-of-stock products which is a bit frustrating
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2021
No problem with the order
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/10/2021
I did not receive the correct order and customer service is taking its time to respond.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. Our customer service received your complaint on 18/10 and responded to you today (24 hours after your request). The rest of your order is scheduled for delivery today. Therefore, there was no error in the preparation of your order. We hope that the products will meet your satisfaction and that you will come back to our site. Have a nice day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2021
Fast shipping. However, the packaging was disproportionate to the contents of the packages.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2021
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2021
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2021
A bit of delay for the delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/09/2021
Order never received, but debited. Customer service does not take my case seriously after several emails. The delivery person noted on the website 'recipient absent', while I work from home and had been waiting for my order for 10 days. Site to avoid! Debited order but never delivered!
Translated reviews
Response from Wesco
Hello and thank you for bringing your dissatisfaction to our attention as it allows us to question our practices. The carrier we work with has not been serious and we sincerely regret it. One of your packages was lost on their logistics platform which delayed the delivery of your order. Furthermore, we do not control the professionalism of the delivery people and in this specific case, it harms our reputation. Finally, we acknowledge that our processing time has been long and we apologize. Our teams do their utmost every day to shorten this response time. We hope you will give us a second chance and that we will have the opportunity to see you again under better conditions. Have a nice day.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/08/2021
As with every order, we are very disappointed with the lack of communication from Wesco, which does not inform or rarely informs about delivery times!
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We sincerely apologize as our delivery commitments have indeed not been met. We are always attentive to our customers' comments in order to continuously improve our processes. We hope you will give us a second chance and that you will visit our site again. Have a nice day.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/10/2021
I am very disappointed
Translated reviews
Response from Wesco
Hello and thank you for your feedback. Customer satisfaction is at the heart of our approach and we are sincerely sorry to read about your disappointment. Our customer service has confirmed that a complaint is in progress. We are doing our best to provide you with a solution quickly. We hope you will give us a second chance and that you will come back to visit our site soon. Have a nice day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2021
The site is easy to access. However, I would have liked my order to be better packaged: bubble wrap for example, because the box was torn and my order could have been damaged.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2021
Order arrived on time, materials well protected
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2021
Good site, products a bit expensive but of good quality
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2021
Great, thanks, delivery a bit long
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2021
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2021
I found the site by chance while looking for stilts for children. Order arrived as expected. The delivery person followed the delivery instructions well.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2021
quick processing of the order.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2021
the site is very good, the shipping was fast; however, I am disappointed with some products
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Italiano 
Deutsch 
Nederlands 